Budget Car Rental - Morrisville

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Description

Budget Car and Truck Rental Raleigh operates one of the best-known car rental brands and leading truck rental companies in the US and CA, serving the consumer and light commercial sectors. Key Drop-Off available at this location.

"Save on your next car rental with Budget Car Rental in Morrisville. Whether you're renting a car in Morrisville or any one of our 1,500 locations, you will find discount rental car rates on a variety of vehicles."

Address: 1000 Rental Car Drive, Raleigh Durham Airport, Morrisville 27560

Phone: (919) 840-4781

Website

State: NC

City: Morrisville

Street Number: 1000 Rental Car Drive, Raleigh Durham Airport

Zip Code: 27560

categories: car rental

Opening Hours

Monday: 04:00 - 01:00
Tuesday: 04:00 - 01:00
Wednesday: 04:00 - 01:00
Thursday: 04:00 - 01:00
Friday: 04:00 - 01:00
Saturday: 04:00 - 01:00
Sunday: 04:00 - 01:00

Reviews

DO NOT USE BUDGET. Period.  Waited in line 2hr 35min for the car. Man at desk was lovely. When I finally got to the counter to pick up the car, I asked if they had been surprised by the amount of people the line wrapped FULLY around the building, especially as they only had at time 2 people working a counter with 6 terminals. He said this was “usual volume”.  Car was dirty, very loud, oil change light was on, less than a 1/4 tank of gas “we are out of gas so just return it with 1/4 tank” - I took a picture of the guy who told me that and had him write it out on my receipt.  Car had obviously not been checked after previous return. Random things broken umbrella, safety goggles, wrappers everywhere.  Some sort of film on windshield made night driving and sun glare borderline impossible. Took it to car wash as well as various attempts at scrubbing it off myself, but could not get sap? off.  Oh, and I just got my e-receipt and was charge $98 for gas despite having returned it with more in the tank then when they gave it to me.  On hold now with them. Wait time according to the recoding will be at least 15min.

Absurdly, there was a two hour wait for a car I rented two weeks prior to my arrival. We stood outdoors. The line went out the building, down the sidewalk, around the building twice. I landed at 6:35 and by the time I picked up my luggage and was able to get 9n a shuttle that wasn't full took two times, I did not get checked out with the car rental until 10:10pm! It really is unacceptable.

Practically had an unpleasant experience w/every employee I encountered. Shuttled from the airport to Budget's Rental Office & waited in line for approx 1 hour & 45 minutes. I reserved a 'Mystery Vehicle' online weeks ago for a specific price. When I inquired about a 'Military Discount', the attendant stated that they did not do discounts at the counter. I didn't have an issue w/her simply saying 'No ma'am. However, I don't understand where else would I have been able to inquire/receive a discount if not at a physical counter? She directed me to the location of my rental white Dodge Ram 4x4 trk. Upon inspection, I was displeased as the exterior was filthy I could & did write my initials in the dirt. The front grill & sideview mirrors were covered w/dead road bugs & the interior smelled heavily of smoke I'm a non-smoker. The rear right tire only had 21 PSI & the gas tank was less than full. I drove to the carwash area for assistance & was told that they had a really long line & I'd have to go back to the rental counter to get the issues addressed. Curtis from the mechanic's bay did assist by putting air in the tire & alerting his supervisor who then alerted someone at the carwash station. A young man then came over & listened to my list of issues. He took the keys & parked a few yards away. I watched as he 'sprayed' the truck down with a water hose. He then returned the keys to me & when I asked, "Is that it? Are you done?" He replied, "Yes." I said, So, that's what you call a carwash?" His response was, "We're really busy & have a long line of cars to take care of." I said, "That's a Budget problem & not a customer problem." He agreed w/me & said, "So you want me to wash it?" I replied, "Yes I do!" Again, he drove a few yards away & proceeded to wash only half the truck. When he returned it to me, my initials were still visible on the right side side he didn't wash & the bugs were still present. He also advised I 'return the truck w/the same amount of gas'.

This location is a total disaster and probably best to avoid if you have other options.  We picked up our car around midnight. The first thing we noticed was the windshield was covered with schmutz. When we told the attendant at the exit, he said they didn't have any paper towels we could use and instead suggested we, "find somewhere safe to pull over and clean it", as if the rental car lot was not a safe place to clean the car. It was so apathetic it was actually sort of comical.  A few miles down the road I noticed the check engine light was on and the car only had a half tank of gas. What with the fact that usually rental cars don't have the check engine light on and come with gas, I hadn't bother to notice earlier. Then we started to notice a smell coming from the engine compartment. We pulled over to check under the hood and saw boiling motor oil splattering out of the fill hole. Fortunately none of us got hurt. Turns out someone at the rental agency had taken off the oil cap and not put it back. We found the cap laying elsewhere in the engine compartment, put it back in it's place, and then continued on our way with the engine light still on and moderately more confident that our car was not going to explode.  The next morning we bought some motor oil to fill the engine back up and by god's will the check engine light eventually turned off.  Fast forward to a few days later when I returned the car to an utterly crowded lot. No one was there to greet us so I walked up to a maintenance guy who assured me that I would not be charged for the tank I returned half full, since that is how I got it, but if I was charged then I could send "them"  a picture of the current tank reading not sure how the current reading helps anyone, but okay, without specifying who "them" was.  Not more than a minute I got a receipt which did in fact charge me $64 for gas that I did not use since I returned the tank exactly at the same level it was when I got it. I looked at the main desk and saw what was easily a two hour line, curving gracefully out the main office door. I opted to skip that and walked to the Fast track member line, which was significantly shorter. There I talked to a disinterested yet helpful attendant who helped me get the charges removed after about 15 minutes.  In summary, they gave us a car in a dangerous condition then charged us for gas we did not use and no one at the agency seemed at all concerned with any of it. I considered giving two stars because the experience was so bad it was kind of funny, but I feel like that would be misleading to people reading the review so one star it is!

I will never rent with Budget again. Once I arrived to the facility to check in and pick up my car it took me 3 hours to get my car. I was waiting in the cold with my toddler for 2 hours, because of how long the line was.  I waited another hour once I got inside. Thank God there were some nice passengers that sympathized and allowed me to check in ahead of them. No discount or voucher was not offered at all. Also the car they gave me was all scuffed up.

Do not rent from Budget. I received a faulty vehicle and it took them 5 hours to get me a replacement. The replacement was delivered with an empty gas tank. The final receipt was more than I was quoted as they added a fuel charge when I returned the vehicle with a full tank. Customer service, after several complaints, refunded me a full rental day but I have yet to see the fuel charge reversed. Employees at RDU were not great. The best thing about this experience was the staff at emergency road side service were incredibly helpful.

Budget had 2 people working the front desk at 4pm on a Friday. It took over 2 hours to check in. The vehicle was filthy!! The vehicle had alerts for low tire pressure, and no windshield washer fluid. Horrible! I had pictures of the alerts also but they wouldn't upload.

On Friday, September 29 I had a rental car  reserved at budget at Raleigh Durham airport. When I went to get the car I had to wait in line for three hours to get my rental car. There were only two people working inside until about 4 o’clock. The outside kiosk for preferred customers had two people also but they had no line. I’m not sure why they could not come in and help the crowd. I will not be renting a car from Avis/budget again.

The line to pick up our reserved vehicle was about 50 people long excluding accompanying family members. It took us 2 1/2 hours, no exaggeration, to get our car, and we had a reservation. We arrived at budget at 7 PM, and drove away with our car at 9:30 PM. Do I need to say any more? There were only three desk agents for most of the time. Luckily, the crowd was patient and kind, but it was an infuriating, exhausting, frustrating situation, and I will never rent here again.

Do not rent from Budget or Avis at RDU until they fix whatever is going on with combining Avis and Budget at one location. Gave me a car that died 12 miles into the trip and it wouldn't even move. Going back there were 30-40 people waiting, after car drop off they were again, literally out the door up to the shuttles waiting for a car. People were saying it was an hour and a half and they had no car yet. Ridiculous. Ah yes, and my replacement car had low tire pressure warning on. Many people claimed the same thing. The tow driver literally took the battery post by hand and lifted it out. Obviously no maintenance being done

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