Budget Car Rental

The agent at the desk at the airport was extremely helpful. But my only disappointment is the last two times I have rented the car’s have not been clean and spending over $1000 for 4 1/2 days. I think I should’ve gotten better.

The rental process was easy and the staff super friendly. When we returned the car, I left a hoodie in the backseat. I called when we got home and they were able to find and arrange shipping back to me. The staff was super kind and helpful!

Renting a car through Budget/Avis in Bangor was as good/easy as it gets. Picked up the car late and returned the car early. No problem whatsoever. Short walk to the car from the Rental seat and easy drop off at 3 AM with no one around. I didn’t get my receipt soon after drop off but within two minutes it was emailed to me while still on the phone. Thanks.

Worst car rental ever. They modified the reservation unilaterally with the drop off moved from Boston downtown to Colorado Spring with no reason. Customer service totally useless, they only waste your time. And also the Amazon gift card received has a value lower than what I’ve been told at the time of the reservation . I have rented several times from different companies in different countries and never had 1 problem. Awful service

I have spent a lot of money renting vehicles at the Bangor Airport this past year and Budget has been the worst experience by far. On separate occasions I have rented and pre-paid for a specific class of vehicle for a 28 day duration. Both times, the vehicle class I rented was not available. They always try to downgrade my vehicle class but want me to pay the same price because I pre-paid. They basically punish people for paying ahead of time. This most recent experience, I ended up paying more per day in order to get an appropriate size vehicle for my needs, but shortened my rental period down to one week with the understanding I would be refunded for the overpayment of my pre-pay. After the one week went by, I was still in need of a rental vehicle. I was out of state and called customer service to extend. She said I needed to go to the counter. So I called the Bangor location and spoke to a person at the counter who informed me that I did not need to extend because he took the number from my keychain, looked up my reservation, and stated I was already scheduled to have the vehicle until the following week. I told him I thought I’d lessened my rental period down to a week but perhaps I was confused because at the time I picked up the car was total chaos due to them not having a vehicle for me, haggling over trying to over charge me, etc. He said not to worry, I was good until the following week and did not need to pay anything to extend my rental. Two days go by, and I get a text from Budget saying I failed to return my rental! I immediately call the Bangor location again and was told this time that I was due to have it back 2 days ago the day I TRIED to extend my rental and was told I didn’t need to. I explained my situation to a lady named Natalie who said she printed my reservation for her manager to review, but I should be all set and the manager would call me back to ease my mind. The same afternoon I get an e-mail from loss recovery accusing me of not returning their vehicle. I tried calling the 800 number on the e-mail that was provided and literally no one ever answers it. I again call Natalie at the Bangor location who tells me her manager was very busy so she got another manager. After waiting on hold for some time, she comes back on to tell me the manager is reviewing the papers but will call me back because I would otherwise be on hold a very long time. Nobody ever called me back but they did however put over EIGHT THOUSAND DOLLARS worth of pre-authorizations on my credit card, from 6 different transactions of varying amounts. Thankfully my credit card company denied them thinking it was fraud. I ended up taking the car back even though I wasn’t done with it- the guy at the counter could have cared less about my ordeal- printed me a receipt showing they owed me over $160 from my pre-pay but that it was “non refundable” because I pre paid. As I was on my way home- my credit card e-mailed showing Budget tried taking another $250 from my card. I’m currently fighting with them now regarding that. Today I opened a certified letter from Budget, again accusing me of not returning the vehicle. This has been the worst experience of my life and I will never return there. I should have learned my lesson last fall when I rented from them and got charged an extra $150 cleaning fee for excessive dirtiness, knowing the car was spotless upon return. I now take a video of the vehicle before I remove from the lot and upon returning to prove the car was not dirty or damaged.

Budget did a bit of a bait and switch. Compact or Economy class vehicle provided when an upgraded car was reserved and prepaid. Delta in price was roughly twice the cost paid versus what the car provided should have cost. If they were limited on available vehicles they could have corrected the rate. Seems intentionally fraudulent.

Dissatisfied because I was able to easily make a reservation online, but arrived to the counter to pick up car and learned I'm inappropriately on a "Do Not Rent" list. The name was even misspelled twice - clearly not me. I was an hour over from my hotel. Thank God I was traveling with my sister, but the disappointment did not stop there. The attendant asked if she had a credit card in her name and that we could just simply move the reservation over. I stepped away at that point and started an email with the "do not rent" address I was given after calling the # given by the attendant. After driving away in the car I noticed that my sister was charged $253 MORE than my original reservation. When we returned the car, I asked why - later found out that we were in fact charged the same amount for car, however the attendant charged Avis coverage instead of the much cheaper Expedia that was on the original reservation. This is wrong on so many levels. I also wonder if Budget/Avis had a data breach, because my credit is heavily monitored and I have NO notices, but the misspelled name with the Avis account had my Tx DL and my address which I've been in < 3 months. So I would also like to know if my data has been compromised.

Budget in Bangor is populated by employees with bad attitudes and disinterest in helping customers. Though I had a confirmed reservation for a specific car, they tried to charge me $10 more a day for the one car that was available. They also tried to charge me extra for arriving one hour early. This is the second bad experience I have had with Budget at the Bangor airport.

Reserved a Chevy Traverse or equivalent. Got a For Explorer, Budget May consider it equivalent but it surely is not. It was cramped, we rented b/c we needed a third row and plenty of room for our luggage. The Explorer was limited room in the backend, dirty, windshield wipers barely worked, the road noise was horrible in addition to a strange loud humming for the front end bad bareing? there were a few ants in the vehicle as well. Completely unimpressed.

My DIL booked a car to pick up in Bangor through Hopper app. When we went to pick up car in Bangor the agent shamed her for having a secured credit card and refused to rent to her even though she had used card on Hopper app to reserve car. I had to use my card to rent car. Very frustrating.