Reviews
We rent the car from Dec-13 to Dec-16. The car is very good, Tina is very helpful, she went over the receive and billed us the right amount.
Prepare to WAIT! Took an hour for pickup. The car was very scratched up. Overall, very poor experience. UPDATE! - car had NO GAS, when I called to find a solution they hung up on me. When I returned the car they told me 'too bad, but thanks for filling it up' BEWARE! DO NOT RENT FROM HERE.
Do check your receipt carefully before you leave the office!! I returned the car with full tank and found that they charged me extra 20 bucks since they said it was 7/8 instead of full tank. The other time I already returned the car, but received several email from budget that the car was not returned. Went to office again and realized the agent didn’t close my case. So wasting of time and money each time I deal with budget. Disappointed.
Used to be my go-to place, but changed owners and seems to have gone downhill. Showed up 20 min before scheduled pick-up time, and they were out of cars. I just saw the guy let someone out w/ a car. So maybe they got a higher price on a last minute rental? who knows. Also said they called to let me know, but they did not. Won't be returning
Quality and clean cars, superb customer service and great location if you are coming from public transport he best spot in the tri city area, highly recommend!
Definitely 5 stars! I had a very smooth rental with this location during this weekend. Very fast and smooth check-in and check-out process. The manager and the staff are friendly, patient, as well as helpful. The car pickup/return is right besides the office as the whole place is in a garage, so it’s very convenient if the car has any issue that you want to check with staff. Highly recommend for Jersey City area, and will certainly come back.
Terrific manager, very nice, professional and accommodating Cars are clean and always with a full tank of gas.
I was overall satisfied with this place. The staff was not smiling and cheering all the time but answered all my questions and the car was very good. Would recommend it!
They run the shop like a scam, keep charging you 3 times after you returned car to ridicules reasons.
Great customer service and gentleman who works there has help me out on two different occasions. Once we needed a bigger car and he upgraded me with out any problem and another time I had made 2 reservation and I canceled the wrong one and didn't catch it until I got back, and he gave me a price on the cancel reservation which was a big difference in rates. I will only go here for my rentals from now on.
