Budget Car Rental

Terrible customer service. I had a reservation for noon pickup for a month long reservation and showed up at 1:15pm to see the office had closed at 1pm. A lady was still at the counter, refused to look up at me, and just kept repeating they were closed. She then said still without looking up that she gave away my car because I was late. I drove 45 minutes to get that car and never received a call or anything. Although I know I was also at fault for being late, I did not deserve such rudeness. I will never rent from here again.

Lydya at the rental desk is rude and unprofessional. They give you a dirty vehicle with messages on the dashboard about the vehicle needing to be serviced needing an oil change, washer fluid low, etc... I return the vehicle in better shape than received and they have a nerve to say there’s dog hair in the vehicle when no dogs ever entered the vehicle. They said they would send photos and videos - of course I never received any images of the so called dog hair left behind. This location has a history of providing customers dirty vehicles and trying to charge random fees. I wish I would’ve checked the reviews before renting here. I’ve rented with budget plenty of times and never had an issue until visiting this location. I wouldn’t say avoid budget overall but definitely avoid this location unless you’re okay with being wrongfully charged fees and poor customer service.

You guys were short staffed on Sunday June 5th. The poor young lady had to check-in/ inspect vehicles alone causing a very long wait time. The vehicle I initially had needed to be out for service due to tire pressure indicators being on. I had gotten all the way home 30 mins away and had to exchange the vehicle for one with no service issues. The representative was very helpful and provided an upgrade. The truck I received was very nice! The return was extremely easy I would rent again!

Honestly, the customer service at this location Alexandria-Hilton is great. However, my overall experience was not great this time. I spent over $300 for a rental that I was not happy with. I called into the 1800- customer service line prior to reserving a rental online. They stated that they had plenty of cars in my requested size available. When I arrived I was stuck with only two choices. The first car I entered, the service lights kept flashing, stating that it was time for an oil change and then the tire light kept coming on to state that the back tire need to be filled with air. I was already pressed on time, but I ran back upstairs to the office to let them know that I needed another option because of the car’s condition. They immediately gave me another car and stated that it was the only one left in the requested size. I mentioned another car that I saw, but was told it was reserved. I accepted the rental and went to the car and drove away. A couple minutes, I opened the back door of the rental and my eyes grew wide due to what I was viewing. The car was disgusting. The car was not clean at all. There was dirt everywhere, the carpet and seats had dirt and foot prints everywhere. The car was not cleaned. The front seats were dirty, there was hand prints all over the touch screen media. I was upset because you’d think that due to COVID, they wouldn’t let their customers drive away in a dirty car. I was already running late but decided to drive to the car wash to get it cleaned and sanitized. I couldn't let my baby niece get in a dirty car. I alerted customer service and they have not been helpful at all. I sent the images for proof as well as the car wash service statement on what I paid. They have yet to get back to me and assist further on all of my troubles. At this point I just want a full refund. This has been the most frustrating experiences. I just turned in my car a day earlier because I was so upset and did not want anything to do with the vehicle anymore.

Jose checked us in and out. He did provided us with great customer service! Budget always provides great service.

Our car broke down on a road trip over the holiday weekend. The staff here was amazing, bending some procedures to get us into a car that fit our needs 30 minutes from their closing time so we could get to our family. They treated us like family, supportive, understanding and compassionate. Highly recommend!

Convenient and a good selection of vehicles. We needed a large van to shuttle folks over the weekend. Over all it was a great experience. It was a little difficult to find the car rental office within a big hotel but the vehicles were all well maintained and easy to locate. The only reason for 4 stars is the lack of parking for in-town rentals. If they had safe and well lit parking for in-town rentals free of charge it would be 5 stars. You can park in the hotel but not for free. I liked this location over the airport because it is easy in and easy out to the highways.

Everything was great! Jeep had plenty of room - drove like a dream and the customer service at pickup and drop off was exemplary.

The staff is always willing to accommodate our needs. Easy to work with, good stock of vehicles, competitive rates, etc.

I have rented cars from multiple car rental companies, never have I had such an experience as that with Budget at the Hilton Center in Alexandria Virginia. From renting out a car to some unknown customer under my account simply because they have the same last name as mine? Imagine that?! ... And then giving me the task of resolving that by asking me to contact corporate. To charging me 4 times the rate for an intermediate SUV under the so-called "mystery car" selection, to incompetent customer care and store agents who terminate calls on customers when they're being held to account for their mistakes, create a mess for the customers and leave customers with the tasks of cleaning up after the incompetent staff, to mismanaged maintenance cultures with their cars I had to switch cars 3 times during an interstate travel cos of the mechanical problems with their cars. This company may declare bankruptcy soon if they keep treating their customers like this. I can't imagine that I'm the only one who's had to suffer this terrible and terrifying service. Never again! Even if budget were the only car rental company in the world, I'd rather bike interstate than ever rent from them again.