Reviews
I rented a Ford Transit 12-passenger van from Lynchburg Airport. The vehicle was not clean and most of all the vehicle had two bald back tires. When I contacted roadside assistance, I was told to contact the Airport to get authorization to have new tires or get another vehicle because that was the rental location. I got the run around from roadside assistance, they sent me to an location that was an hour out of my way and no vehicle was available. After three days of trying to get another vehicle, staff members at the airport blocked my number. On the tenth call to roadside assistance, Amira was able to find a vehicle at Alco Airport in TN. My vacation was shorten due to the incompetent employees at Budget. I will not be renting any more vehicles from this company.
I needed to drive four hours to attend my father's funeral and my personal vehicle is in need of transmission repair. One of Budget's competitors let me reserve a car by phone, only to call me two hours later and and confess they were out of all vehicles. Another competitor let me reserve a car online, only to arrive and be told I had to wait 24 hours. But the wonderful customer service professional at Budget's Lynchburg airport rental counter found a car immediately, and at half the price of Budget's competitor. The car was in excellent condition, and thanks to Budget's exceptional customer service, I was able to join my brother to honor the life of our father.
They are holding money on my card for over 5 days now that I did not authorize. I prepaid and they are holding the same amount pending. Customer service is 0/10. DO NOT RECOMMEND!
I arrived earlier than my scheduled pick up time, no problem! They had me out the door within 10 minutes. The car was perfect for our quick road trip, great gas mileage. When we dropped off, it was also a very fast and easy process. I would definitely come here to rent a car again.
This was the smoothest rental car pick-up and drop-off I have ever experienced. The lady who helped us at the pick-up informed me of my spouse's right to drive the car without me paying for an extra driver and removed those charges. The man at the drop-off in Chicago was polite and efficient. I will not hesitate to use Budget again in the future.
Best rental experience I’ve had in my 30 years of flying. Fast, friendly, economical. All I can say is Thanks.
Didn't have any issues rented online, was ready on time, drop off was simple. Price was reasonable on the mini van we rented. Definitely will rent again threw them for more vacations. Only reason didn't get 5stars is the customer service could use just a little improvement. A smile goes a long way.
Easy pick up, very easy drop off. Helpful staff at drop off. Very nice vehicle Would have appreciated more if I was told upfront about the low tire pressure indicator though it appeared to be a false oe but made me worried and had to come back to check about it, wastes sometime. Otherwise great
Budget car was very nice, quick check in & out. Great experience.
Car was exactly what we wanted. Clean ...Friendly ..helpful service... would rent again. Also good weekly price
