Capital One Bank

They have all the single notes at the ATM machine without me going inside to the teller.

Line always long, especially Saturday morning and weekdays lunch and b4 closing time. ATM machines broke down too often, the drive-through ones are most frequently. I experienced AMT machine swallowing deposit money first time in my life here. Staffs inside said they could do nothing about it, I just have wait for whoever tasked of processing claims, despite that I told them I have bills to pay. I waited for 6 weeks b4 seeing the amount back to me. Staffs are nice and helpful. But this location seriously need to step up their game to hire more people for busy hours and replace AMT machines for everyone’s sake. Your members entrust you with their money - Treat them right n don’t waste their time. You don’t want them to choose another bank when they get sick enough of frequent inconvenience.

They missed out on a business account! I made an appointment to open a business account with the online, showed and they were clueless about the appointment. Then I had certificates of good standing from both the home state of Ga and Md along with the articles of incorporation and the SS4 IRS form. She said she couldn't take the documents I brought to open the account because I didn't have the return letter from the IRS with the EIN on it. Apparently the number I have on the SS4 with both certificates and the articles of incorporation wasn't enough to verify the business. AND it's DBE/MBE certified!! CLUELESS!!! I'm going to Truist, never had to worry about such processes.

I have observed Capital One closing a number of their facilities throughout PG County. It's time for me to find another bank. I would expect others within the county to do the same, close you accounts

This is a good bank branch. Expect it to be kind of loud in there, and it's got people in itbut they move the line real good. The good thing about it is they'll accept silly things like you want to buy rolls of half dollars or nickels, and they can deposit your check if you don't want to do it online. If your account is online, or if it is opened at a bank, enjoy coming here to buy coins or deposit checks or withdraw cash or whatever it is you do. A banky bank.

I’m been with Capital One,since 1995, really like them when it comes to customer service, but this morning when I call the bank to help me about EFT, keep on telling me it’s not there fault that the funds is not there , but can you just make feel that you’re going to help me, not hanging out,very rude, so disappointed, branch in Bowie.

Worst customer service. Sat down waiting for a banker for over 46min. A banker finally became available, instead of asking if customer needed help, she went to have 10min of conversation with a peer while customers are sitting around waiting for them. A few of us had to walk out. If your tablet system is not working then speak to your customers.

This branch has the absolute worst service! The manager was very rude towards my situation and wasnt helpful at all. Going to a different branch, I was able to compare services and understand the this branch was the lesser of the two

Horrible service.. Called for information and was told a service would be provided after waiting 2 business days for them not havig it available. I came up the branch and the service isn't provided as I was told it would be the day of.

Pleasant service but needs more cashers. My average wait time at this location as always been more than 25 minutes in line.