Cedar Springs Psychiatric Hospital

My son has been placed in Cedar Springs twice. Cedar Springs has a patient/family centered care model! Dr. Gray and Dr. Chu called me everyday to update me on my sons condition. The case manager called everyday to discuses care goals and discharge planning. The discharge coordinator help me find outpatient psychologist and psychiatrist. Prior to being placed in Cedar Springs, we experienced multiple inpatient behavioral health hospitals and none had ever wanted to help find care or listen to the family to understand the history and failed treatments. They showed no compassion for my son and family. Every person I spoke with at Cedar Springs from the receptionist to the doctor had so much empathy for our family. I believe other behavioral health hospitals need to embrace Cedar Springs patient care model! Thank you to the amazing staff for all you did for our family.

I was told to not share my experience but after a phone call I just got from my fiance I'm going to. When I arrived to ponderosa, I was wheeled in on a stretcher in front of everyone they all told me that didn't happen to them and the staff looked at me like I was an inconvenience. A male nurse tech did my skin check and told me to take my chest binder off in front of him I'm ftm. When I refused he got pissed and told me again; when I did he stared at my chest in a very disrespectful way before leaving. The staff refused to answer any of my questions, and overall acted as if I didn't exist. Dr. Chu put me on a medication I'm thankful for that but she acted as if I was going to attack her and later treated me as if I was a drug seeker. Dr. Sims threw me on an unneeded medication after only one 5 minute check in. She wouldn't speak to or acknowledge me, yet somehow had time to take all the other patients into her office for 1-2 hours per patient. She was pushy and tried to discharge me BEFORE my M1 hold expired. She was very rude to me when I kept saying I needed more time because I knew I wasn't stable enough to leave, and I would end up back in the emergency room. Finally she said "Since this isn't very therapeutic for you, we're gonna have to transfer you units." in a very snide tone. Dr. Grey not only lied to me and my father, but he told me and another patient "I don't have time to listen to your issues." Why are you there then? The lie he told me was that after my unit transfer he would place me on an "overnight" hold and in the morning we'd have a meeting with him, the other doctors, my father, several nurses and nurse techs, and the patient advocate. Never happened. He avoided me the next day, and only then was I told by Eric charge nurse that there was no such thing as an "overnight hold" and that he just put yet ANOTHER M1 hold on me. This was my 4th one. He refused to talk to my father about anything, going so far as to speed walking out of the unit to not talk to him, and I couldn't say anything because I didn't understand what was going on when I wasn't having panic attacks. When he was talking to me in my room about my "overnight hold" he put his hand on my thigh and talked to me like I was an imbecile. Not going to mention other things that happened. They wouldn't give me a Benadryl or EpiPen when I was wheezing because of an allergic reaction, and told me that I had to be seen to get one because it wasn't "prescribed" to me. They blatantly ignored my SEVERE peanut and tree nut allergies, as well as several other allergies and dietary restrictions, and ignored my several repeated attempts in mentioning that it needed to be fixed. Unit transfer: I went to hickory then cottonwood was where I was the rest of my stay. When I got there I instantly went into one of the worst panic attacks of my life, and one of the staff there laughed at me when I asked to go back to ponderosa even just for the night and said no. They let a woman with dementia or schizophrenia I'm not sure walk into my room and scream at me and put her hands around my neck. Later, I heard the only reason I was transferred was because I was trans and they were upset I was using a whole room for myself even though I did have a roommate back in ponderosa, but they removed him immediately because during a panic attack he grabbed my hand for support and they wanted me out to have more beds. I did get a roommate in cottonwood but he was very touchy and tried to kiss me several times and the staff didn't care. DURING discharge day, housekeeping threw several personal items of mine away: my journal, papers from groups, my chest binder, and a stuffed animal from my father. The staff refused to get it. I was told to talk to the patient advocate about my experience. I told him everything yet nothing was done. That's not even everything but I'm reaching the character limit.. I do want to thank Anna, Jeff, and Sarah the music therapist. You genuinely cared so much and I don't think I would have made it without you encouraging me. Thank you!

Please do not send your child here! This place is absolutely heartbreaking from the ran down, crumbling appearance of the inside to the horrible staff. No one called us from admissions to go over the cost, ect or to give us a discharge date. $2100 a DAY we found out finally. And they want to keep our child for a week even though the Dr. Bailey said hes a sweet kid and just has anxiety...which she wanted to prescribe him Prozac. We turned down the prozac request. St Francis said he'd be there for 72 hours. I called Cedar Sprngs today and told them I was picking my child up tomorrow. And the cranky nurse told me we won't be getting an emergency plan since we're going against AMA against medical advice by taking him home before the week mark....so they want to give my kid prozac after his second day there but....they don't want to give me an emergency plan? What sense does that make? Do NOT put your child through this hell hole. They'll never get better in a place like this. I will be looking at other facilities that's no where near the south side of town

I think they were testing my memory with my medications and not much with my mental health needs that i sought help with. I liked the classes. I hate people but i did talk with some people in classes and I helped me. I did like being with people way more than i thought because i really hate people but i think it was good to be with people and that made meopen up and remember some things and that's good for me but they really didn't anything for me but watch me to not hurt myself witch is what i needed. I didn't care about anything else just my safety. I still have a copy of a system scale and wrote on here that lady needed this now but i had brain surgery and needed more time and that she was watching me answer the questions i needed more time and she was not happy with that and her is Stephanie and that Jason told me some people are addicted to inhalers but when i went outside i could feel my lungs were bothered but he said i dont need it after doing the breathing in and out to test me and felt dizzy after. I took some notes because i cant remember and to keep track of my feelings.

My child was in there for 7 days they prescribed an antidepressant and they also scheduled a follow up appointment so that we could get a refill the issue is that they decided to only do the bare minimum and they did not give enough to get to my daughters follow up, and did not tell me that the meds would not last. It so hard to get mental health care for adolescents in this state I have been on the phone for weeks and got nowhere with any provider and when I called to get assistance because no one in town could help quick enough they refused to assist with a bridge refill for 6 extra pills, the expect my depressed 12 year old to just stop taking the meds it is extremely dangerous to just stop taking those meds, they charged an arm and leg and broke the oath of do no harm, no I have to go to the ER and spend more money for their lack of forethought, that falls under neglect and because of the stress and economic hardship this place has caused I am in the process of talking to lawyers. They need to do better for the mentally ill and the families.

I would rate it 0 stars if I could. I didn’t have 1 positive interaction with any staff member here. My family member gained nothing from being forced to stay in this facility and did not get the help they desperately needed. This place deserves to be shut down for how they handle things. No communication and no compassion whatsoever. Patients deserve better. Do better.

My child was in the treehouse unit. I was very concerned when my child was transfered here and I read the reviews; however, Pati one of the nurses took the time to sit with me and go over the program. She was completely honest with me and put my mind at ease. I was able to call my child at anytime. My child shared how she enjoyed dog therapy. A concern, I do have is that the staff constantly curses at the patients.

Somehow cedarspring doesn't notice me on here. They know that they can get away with abusing their patients, you can abuse anyone and hit them without legal action because they are in the wrong, abusing their powers, having somebody look through the cameras in the workers abusing/ mocking you for scratching yourself or using your fears against you. To let you know they will not allow you to have your own lawyer only theirs. The reason why cuz they will lose from the abuse however if they have their lawyer they will slide things the rug. Holly is evil she wanted to pull my hair out and jokes about taking SSI way from people they don't like. Dr. Gray put me into a hold without being registered into the system so I was there without My Free Will voluntary or not. I was abused there quite a bit when I was not in the system. Dr. Gray did this to me.

Terrible. The place was traumatizing to my wife. The staff, especially Kaylee and Cynthia, were constantly SCREAMING at the patients. The MVP ward was the absolute worst. You can't expect to, "help people" by triggering them all the time. She said to me when she got back, "It was worse than death" and, "I came out realizing that it could always be worse." If anything, the trauma received here will probably make them come out more suicidal than before. Anytime she has those thoughts she says something along the lines of, "Hopefully I don't fail this time." I would never EVER let anyone I know go there again.

Actually abusive and neglectful. I was on maple for 3 weeks and we didn't go outside once. so understaffed that on the mvp unit we were left unattended for 15 mins at a time THE CHILDRENS UNIT! Also they woke us up by pounding the side of the bed. Twice weekly therapy and "group therapy" was terrible. Do better. Also filthy. and staff are rude.