Chelsea Plank Flooring

Have bought hardwood flooring here several times over the years and have found the staff here to be super friendly and helpful. Highly recommend them for your flooring needs .

The flooring looked great when installed but is extremely soft. After less than a year there are scratches, dents and chips all over. I'm always scared that if anything drops on it that it will be damaged. It's the gouges and chips that happen so easily that are so concerning.

I bought my Old Mission varying width hardwood sap maple flooring 18 years ago from Chelsea Plank Flooring, and had it installed by their recommended carpenter. I am still in love with this flooring just as much the day I first saw it! I added a mirrored wall in my dining room to increase the visual beauty of this floor. I am a realtor in Ann Arbor and have recommended this business and their beautiful flooring to many of my customers, one of whom selected the very same flooring as mine for her home this year. I am pleased to have such a beautiful, local product in my home. I had excellent customer service and gorgeous results which have stood the test of time.

I visited Chelsea Plank Flooring with my husband this morning. We were helped by Donna who was the sweetest. She walked us through all our options and was so knowledgeable. I highly recommend Chelsea Plank Flooring to anyone who is looking for new floors. Thank you, Donna! I can't wait to get my new floors.

The most soft flooring on the market. I am afraid to drop even a marshmallow as it will most likely damage the flooring. I have many scratches and pits already and I am really careful. They seem to appear out of nowhere. Truly regret installing this in my home.

I loved my hardwood in the living room so much, I went back and did my bedrooms. The quality is far superior than any I have found and trust me I did my research. The staff is fantastic, helpful and very knowledgeable!! I highly recommend them!

We installed Chelsea Plank 3-4-5 Autumn Ash 5 years ago. It's holding up Fantastic. I have 6 Kids and talk about foot traffic. Floors Finish is holding up FANTASTIC! I highly recommend Chelsea Plank Lumber!!!

Wow! What a disappointment! The floor I purchased was installed and looked great until I had my first gathering 24 hours later. After we noticed dozens of scratches that showed clearly. Obviously we had a product that had not been sealed/finished properly it was pre stained and sealed from the factory. We bought the new floor hoping to match 2 other hardwood floors that were 15-20 years old. While the color matched perfectly, the new floor was already looking worse for wear after the first week of installation! Chelsea's distributor came out and inspected the new floor making note of the fact that it did not hold up to the 2, 15+ year floors adjacent and responded by pointing to the fine print of our contract that specifies all furniture must have "soft felt" pads underneath. Our chairs had plastic protectors, so the warranty was therefore void. Seriously!! Now I am stuck with a grossly inferior product for the next 2 decades. I am a small business owner for more than 25 years. I understand things go wrong even to the best of companies. How a company responds to these situations is what truly defines their character. When confronted with difficulty, Michigan Hardwood Distributors ran to the "fineprint" and left me paying for their mistake.

Being generous with a 1 because zero isn’t an option. Absolutely horrible customer service. Had a floor professionally installed by the book by a licensed contractor we’ve used for years. Within a week the flooring began to peel or chip in every crack. After many touch ups of our own, our contractor had a rep from CP come who said it was definitely a manufacturer issue. Once he got a call from Chelsea he was told it had to our “wear and tear” and nothing would be done! Side note: again, I said within a week the problem began AND we don’t even live in the house. The contractor has eaten man hours for more than one mess up of theirs I know. I feel terrible for him having to replace so much of their mistakes. Sad.

They look nice but scratch and chip very easily. If you drop anything guarantee it’s gonna chip. We’re disappointed As only had our floors for about two weeks and already see this an issue.