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Chick-fil-A Short Pump Town Center

  1. Richmond
  2. Henrico Shopping Mall

Reviews, get directions and information for Chick-fil-A Short Pump Town Center

Chick-fil-A Short Pump Town Center
"As conditions and regulations about coronavirus evolve and differ across the country, availability of dining options like curbside or full dining room seating will vary by restaurant. What remains unchanged is our commitment to safety and high operating standards, and we are continually adjusting our operations to help protect our Operators, Team Members and Guests."
Address: 11800 W Broad St Ste 1008, Richmond 23233
Phone: (804) 364-0200
Email: moc.cpsafc@gnitekram
Parking: Lot
State: VA
City: Richmond
Street Number: 11800 W Broad St Ste 1008
Zip Code: 23233
categories: fast food restaurant


Opening Hours

Monday: 10:00 - 21:00
Tuesday: 10:00 - 21:00
Wednesday: 10:00 - 21:00
Thursday: 10:00 - 21:00
Friday: 10:00 - 21:00
Saturday: 10:00 - 21:00

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Reviews
Glad that this ownership of this Chick-fil-A has changed, we tried it today and the new manager John is one of the nicest people you can meet, I had a very good time dining in with my family with very good food, it was so busy with customers on Saturday but we got our meals in a good time, also they have a very large dining area and very nice employees working on this one.
Better quicker faster goes with them. It’s a small location but still liked it. This location not that big but had good traffic of people. Again, Employees was fast and determined. It has NY city vibe, nice place if you living close by specially if living HYATT hotel, it’s about 6 min walk.
Tonight's experience at my newest chick fil a was unacceptable. When I arrived to store The Gochland restaurant I was the only one in the line with no cars in front nor behind me. Once I pulled up to the window to receive my order I waited over ten minutes with nothing said to me about my order. After ten minutes I asked the cashier what was the hold up. He stated that they had an issue with their chicken filets and had to recook all of them. I waited five more minutes to receive my order. After receiving my order I pulled off and then discovered that I was missing part of the order. I had to get back in line to get the missing food for my children. A gentlemen by the name of Justin identified himself as the District Manager upon me asking for the DISTRICT MANAGER He apologized and said "well we gave you a brownie." This response wasn't genuine and didn't make me feel any better about the situation. It was my first time at the new location and I'm hoping that it's not my last. Restaurant Number: 04867
Short pump is the absolute worst chick fil a in Richmond. You’d think with all the customers they get, they’d actually be good/trained well. Every time I come I absolutely dread it and only go because I’m close and not driving to Parham at the time. Don’t try to help with mobile order either because you’ll get forgotten about, every time.
I do like that this was heavily seasoned and slightly overcooked, gave a zing to it that I liked and I’d like to shake the cook’s hand. My -1 star complaint is that it was so crispy that half the patty fell on the floor after taking a bite so I couldn’t devour everything.
The food was the worst I have had at Chick-fil-A bun fell apart. Took a excessively long time to get our food. Managers trying to put out fires instead of directing it like a orchestra.Food: 2/5
Normal chick fila good food, and the employees were nice, but this is the worst setup chick fila i have ever been to, and i have been them all over the US. The line to come in was very oddly run, and people were waiting a long time for food. There were plenty of employees, but it was like a madhouse behind the counter. Some people were drink people, some were food, some were doing other stuff but it was uncoordinated and made the line move very slow and everything feel.... sloppy. Not somewhere i plan to visit again unless there is no line when i walk by.
No sauce in bag that was requested. Why ask if your no going to give it? Nothing on sandwich. Salad I asked for crispy chix, looks like scraps leftover from rotisserie. Too much money for this kind of food.Food: 2/5
Manager was kinda rude server's goofed off and did not communicate well. My bread to my sandwich was stale twice and my chicken was half raw. When I approached the manager he seemed annoyed.Food: 2/5
Don't let the line scare you. They know what they are doing there. That line moves FAST! Our order has never been wrong. Kid-friendliness: They have great options for kids
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