Choice Fitness North Andover

These guys are the biggest scum bags in the northern hemisphere. Closed out my account when I moved out of state but when I wanted to use the rest of my membership they reopened my account without telling me and charged me for months. Sleezy scum bags stay away

Y'all definitely robbers coz you've stolen from me. First month I just need to provide you with an initial payment of 60 bucks which is normal due the fees and tax. I got a subcription plan of 35 bucks monthly, and you debited from my card 60 bucks first month, then second month you charged me 50 dollas and I went there to see why you did it, but nobody got my problem solved, just apologizing and that you were sorry and didnt know the reason, also did not make up at all for it. You made me a contract and supposely I didnt need to pay any initial payment. Then you charged me again 60 BUCKS!!!!! Of initial payment which is ridiculous!!! It ain't make any sense at all!!! Coz I was not supposed to pay for any initicial. In months I have paid 100 dollars EXTRA and never got my money back to my card. YOU ARE A BUNCH OF ROBBERS!!!

Good luck cancelling your membership at this outdated gym. Had to do it a couple of years ago and they require you to come in person, AND have the manager there too. Feels like you’re ancient or something.

I love this gym. It seems that most of the complaints in other reviews here are about the cancelation policies and business practices, about that I cannot comment because I have no experience there. People also complain about the locker rooms, which I also don't really use, so I have no opinion there. What I do have an opinion about is the facility and the equipment and the community of people who go to this place in the morning. It is such a friendly and welcoming place. The machines and equipment are in great condition and they really have everything you need for a workout. The training staff seem like nice people and while I don't use them, I definitely notice the progress that their clients seem to make. The morning crowd varies from get in, get out, get to work to some casual chatting and friendliness. It really is a fun place to be in the morning if you want to get in, get it done and get off to work with some friendly people around you. Finally, I absolutely adore seeing Robin to greet me in the morning at the front desk. She is always so friendly and funny and if you take the time to chat with her you will how much she cares about customer service. With the exception of the odd vacation, Robin is always there in the morning. I want to know this woman's immune system boosting routine because she never takes a sick day. And when she is there, the place is firing on all cylinders. I highly recommend Choice Fitness in North Andover.

Obsessed with the hot yoga classes! Danielle’s Prana Hot Vinyasa class is my absolute favorite! I always clear my schedule on Thursday nights to attend. The gym itself is very clean and welcoming. The staff is always super friendly too! Highly recommend.

Great safety measures in place and hygiene reinforcement is present. Love this gym all locations. Staff very friendly and always available to help

AVOID THIS GYM AT ALL COSTS! We have been trying to cancel the membership since EARLY November. When my wife first talked to one of the managers, Jamie, she suggested for us to pause the membership for three months and promised that we would only pay a $5 maintenance fee per month. However, that's not how things unfolded. Because of a lack of responsibility & honesty from Jamie, we have now paid THREE months of membership and the yearly fee totalling $140 since the initial conversation. This is ridiculous!

I agree with other reviews about terrible policies and poor cleanliness. In order to cancel your membership you either have to show up in person, or go to the post office to get a certified letter. It is sad to know they have not adjusted their policy due to the pandemic, nor are they willing to try. As others have stated, the locker rooms are stale and do not have paper towels. I gave them 2 stars instead of 1 because the gym is in good shape and the equipment is all new. Overall the experience at the gym is as expected, but I feel like company policy, customer support efforts, and efforts to keeping the facility clean are more heavily weighted than new equipment.

Is ok,but sometimes the clients take long time in the machines .they need to cheek

Great equipment friendly staff. Nobody bothers you when you're working out. Everyone goes about their business