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Reviews, get directions and information for Church and Chapel Funeral Home

Church and Chapel Funeral Home
Address: 15250 W National Ave, New Berlin 53151
Phone: +12628270659
State: WI
City: New Berlin
Street Number: 15250 W National Ave
Zip Code: 53151
categories: funeral service & cemetery



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Reviews
Can’t say enough about the service that Ted and staff provided to our family. Compassionate, attention to detail, excellent experience. Anytime I had a question who ever was on call had our information available and walked me through any concern/question I had. Despite being in a pandemic the visitation was beautiful. All aspects of this experience were handled thoughtfully and professionally. Highly recommend." - Debra Gonzales
Church and Chapel did a wonderful.job serving our family. Their were kind, considerate and very helpful We felt their fees were very reasonable and very easy to understand. We appreciated that this funeral home actually Places their charges on their website Our family has and will recommend them to others
Church and Chapel did a great job for my husbands funeral. They were very kind and professional. We felt their fees were very reasonable and straightforward. Many at the funeral mention what a nice job they did Our family would highly recommend them to others Thank you Gloria
Removal staff: Not appropriately dressed, unfamiliar with how to use a gurney wth?, and put Papa on it backwards. Maybe they need to have a local nurse come in and teach them how a gurney works and why you don’t put a person’s head on the foot rest? The Meeting at the Funeral Home: Kevin Martinetti, the director who met with us to do the arrangements was OK, professional, but did not follow up with our family regarding problems after the funeral. The Cemetery: The director, Mr. Donald Wenzel, was atrociously unprofessional. Church and Chapel really dropped the ball. Grandma’s headstone was covered up by astroturf, so we had to roll that off of her. The hearse got there fifteen minutes before the burial was about to begin. We have been there an hour. Mr. Wenzel had forgotten the pallbearer gloves. He had the audacity to go back to the hearse as soon as the casket was on the grave, to sit in the warm heat it was winter, but not single digits, while the military honors did their thing. He did not say anything to our family, just ignored us. He just asked the cemetery guy “What are we doing here?” I could have asked Mr. Wenzel the same thing. We paid for a full service funeral. VA Honors Tea: Great job. Burial Ceremony: “cringe-worthy.” We had to go find a gravedigger, since Don Wenzel was busy with the heat on in his hearse. When we did, they came over with a friggin’ sump pump, because apparently Papa’s grave was filled with FEET OF WATER. Since there was no communication with the funeral director and our family, the cemetery guy started pumping away, dumping the excess water… on the graves of the other members of our family. Fantastic. This is when Mr. Wenzel decided to get out of his warm hearse. To watch the gravedigger use a broom to try and position the vault down in the grave “because his shovel was too short.” Mr. Wenzel decided to stand on Grandma’s headstone to do so. Good thing I had cleared her headstone off from the astroturf carpeting and dirt so he’d have something nice and clean to stand on, hey? Overall: 0/5 stars, would not recommend to my worst enemy. Except for the honor guard, they were great. But the cemetery coordinated that, not the funeral home for some reason.
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