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Cleveland Clinic - Lorain Family Health & Surgery Center

  1. Lorain
  2. Lorain Health

Reviews, get directions and information for Cleveland Clinic - Lorain Family Health & Surgery Center

Cleveland Clinic - Lorain Family Health & Surgery Center

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Every life deserves world class care.

Description

Every life deserves world class care.



"Cleveland Clinic is one of the largest and most respected hospitals in the country. Our mission is to provide better care of the sick, investigation into their problems, and further education of those who serve. Learn more about our leadership, vision, values and model of healthcare. Every life deserves world class care. Call or visit our website for appointment information."
Address: 5700 Cooper Foster Park Rd, Lorain 44053
Phone: (800) 223-2273
Email: gro.fcc@liambew
State: OH
City: Lorain
Street Number: 5700 Cooper Foster Park Rd
Zip Code: 44053
categories: hospital


Opening Hours

Monday: 08:00 - 20:00
Tuesday: 08:00 - 20:00
Wednesday: 08:00 - 20:00
Thursday: 08:00 - 20:00
Friday: 08:00 - 17:00
Saturday: 08:00 - 12:00

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Reviews
I have been here dozens of times, for several different specialties. All the staff- from the greeters to the lab employees- are super friendly, professional, and helpful. The only bad experience I've ever had here is with gastroenterology. The surgeon was unfriendly, cold, and non communicative. Aside from that one experience, this location is a great representation of Cleveland Clinic. Highly recommend Virginia Brugger CNP and Dr. Babiuch both in family medicine, Dr. Lai in surgery, and everyone in the lab! I recently moved ~2 hours away, but still drive here for all of my medical care. The Cole Eye Institute is great too!
I came in on time but take me a long time to sign in and talk to another person that work there and I came upstairs to sit 5 mins down and the one lady came in and tell me I was late and was being rude to me and another person was to. The place was nice but not anymore. They don't care about someone got hurts or any thing. One person was eating chips and talking to other workers and didn't want to care for other people here waiting. Nobody not at there desk and do there job. Never again. I choose somewhere else that can take care of sick people not be rude and eat chips all day and can't do a job right.
I used to love coming to this location for my kids doctors. I always liked the doctors and nurses, I could always get an appointment within a few weeks, I could always talk to the doctor about any concerns I might have. Now you have to schedule out 6 months, and you can't talk to anyone on the phone. I called this office to tell them I was going to be a few minutes late, and was on hold for 20 minutes. I pulled into the parking lot and was still on hold. There's an enormous amount of time to wait between the nurse and doctor, and then more time to wait if you have vaccinations. You see the doctor for maybe 5 minutes and now I just feel like they're in a rush and don't care.
Giving 5 stars SOLELY because of Eric in the lab drawing blood. He was very nice and personable despite being so busy with a non-stop line out the door and down the hallway. The older ladies in the waiting room were specifically waiting for “Eric or Rosa” to draw their blood. Treat your good employees well, Cleveland Clinic! These employees are what makes your hospital great.
Absolute garbage. Mychart is a broken piece of trash, every month instead of just automatically refilling my prescription I have to sit on the phone for an hour with these complete and utter bozos. How is it that The Cleveland Clinic is supposed to be the best hospital system in the world?!?! Awful.
This is for Cleveland clinic as a whole. They have been great from my normal health issues as I aged like blood pressure and cholesterol, and all my small injuries, and the big ones too shoulder operation, back operation and when it came to my cancer the speed of the care from my diagnosis to my treatment was amazing, chemo and radiation wasn’t fun but the system and people they have was great, 3 years cancer free I wouldn’t go anywhere else!!!!
Love my kids dr she is fantastic but it’s IMPOSSIBLE TO GET THRU TO THEM
We were asked to be a half hour early which we were. We then waited 2.5 hours to see the PCP NP Virginia Bruger and nobody would give us any information except, “reschedule if you don’t want to wait”. It takes forever to get an appointment, you pay your copay in advance and these idiots don’t care if they see you or not! This wasn’t a routine appointment it was follow up to an emergency room visit, kidney, urologist, diabetic specialists visits for infection and kidney disease due to diabetes. This place has decided to put profit over patients! I guess it’s the new meaning of “world class care”!
I’ve always had a bad experience with call center from the day my child first seen dr Dubinsky, I would call for advice caring for a newborn baby hoping to get advice from i dont know her actual pediatrician not a nurse on call.. but that’s Cleveland clinics protocol is to jump through hoops go through the phone, getting transferred then transferred again. Till one day I got fed up and was tired of my daughter crying everyday, fussy, and speaking to a nurse Pam that asks me a million questions prompted on her screen, that populated from a couple symptoms I mentioned, I took it upon myself to see another office and after 3 months of suffering as a mom no sleep, my baby was diagnosed with colic. After the nurse again told me my daughter is just a newborn this is normal, no I can’t get a dr visit, apparently that’s only for life and death situations because I could never get an appointment scheduled to see her actual pediatrician. Now today I receive a voicemail from the drs office, I return a call and again the fun phone pool you have to go through answers. They ask my name rather than the “patients” name this pertains to so they say sorry don’t see your name in the system.. I tell them the patients name, they repeat the last message sent to me… which I already know what it is because they just left a voicemail, I am calling back in response to this message.. they offer to send yet another message over to the office, so they can then call me back again, once again this is a game of phone tag, it’s just time wasted, I told the lady I am aware of the message that was sent to me, she proceeds to read it and scream the words at me over the phone. Then mumbles something to a coworker and puts me on hold. I don’t recommend this office to anyone, and have been looking for other offices to send my kid. I’ve never experienced such nasty behavior from any previous Cleveland clinic office I’ve worked for just this one. It’s unpleasant and not helpful for patients. Cleveland clinic does not listen to their patients, they are promoted a script even before you ask a question, it’s all protocol.
I've always had positive experiences with everyone I've encountered. They are accommodating and helpful. I prefer to come here than to go places closer to home because I get the care I deserve in a timely manner.
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