Compass Health Systems

I’ve been using this psychiatry office since February. Every 30 days you get a call from a nurse practitioner so not even the actual Dr themselves to give progress on how your medications are going. Sometimes they miss the call, sometimes they call 20 minutes after the scheduled time. Sometimes they make these appointments without telling you what time/day that appointment will be. At first, It’s totally reasonable as medications are adjusted. I would give zero stars at this point if I could. I canceled my 30 day check up last week due to finances and having to pay a copay every phone call. I called Tuesday to see if I could get a refill because I was out of my medications. They declined and stated I needed to pay my copay and have a visit. I told them I wasn’t financially able to do that at this time, but I needed the medications refilled. One medication I’ve been on for 10 years, another for 2 years, and one new medication within the last two months. They kept repeating I needed to pay a copay. I’ve seen and complied with my Dr within the last 60 days, so to decline to refill a medication that will send me to the ER with severe serotonin withdrawals is medical negligence. They could have offered to fill a weeks worth until I got paid again but offered no solutions. I’ve called three times this week and when I called again to check up on the situation today, I asked for a supervisor or the Dr. I was told I’d have to wait another 24 hours. I’ve stated it’s an emergency and I will have to go to the ER and they care more about a copay than treatments for their patients. Do NOT use this facility if you have other options. They do not care about their patients and I can’t help but wonder if they realize the medical negligence they’re placing this Dr under. This facility should be reported to the boards.

Horrible wait times, psychiatry appointment was scheduled for 3:40 today, July 24th, never received a phone call, so I called them and was told the reason for them not calling me was because my appointment had not been confirmed. They happened to call me Friday while I was at work to confirm it. So I missed it, but listened to their voicemail as soon as I got off and tried to cal them back Friday to confirm it and no one answered. So the lady today said she was going to transfer me to som who could ch the appointment I was on hold for awhile, and then when someone finally did pick up, I had to start all over giving them my name, DOB, address, phone number, then she asked if I needed help with anything else, I said I would like to schedule a therapy appointment, she said hold on let me transfer you to someone. Was on hold, then on r again had to reconfirm everything I already have confirmed at least three times, all for the lady to say “let me transfer you to the scheduling department. I said okay, someone already told me that’s what they were doing and I was supposed to have a psychiatry appointment at 340, and at this point it’s 4:10 she said oh it’s fine they will call you surely. Still no one has picked up since and this phone call has now been a good 56 minutes : oh and horrible hold music

They should literally be shut down and these people should have any medical profession licenses revoked. They are utterly incompetent and don't care about doing anything to help you. My daughter has been a week without her medication, which is actually very dangerous to go without, and despite repeated calls, and them saying they're going to send it they just do NOTHING. Every single call involves waiting on hold for at least a half an hour, and then they just say they're sending the prescription, hang up the phone, and don't do a damn thing. This should be medical malpractice and these people need to lose their jobs. They suffer NO consequences for putting peoples' health and lives at risk.

I have been seeing Dr Eagle for 4 years. I agree with other reviews that the administration staff always seems frazzled. The nurses are lovely and I have only had good conversation with the other doctors the few times I saw them. I am SO thankful for the telehealth appointments so I don't have to go to the office every month!

ZERO STARS IF I COULD! First appointment was a disorganized mess, like none of the admin staff working in the office had a clue about anything. I was there about 3 hours for a 15 minute visit. When leaving I wanted to make sure prescriptions were sent in and the lady at the front desk who we had to hear mispronounce "kiosk" at least 100 times ignored me standing there until she asked in a very nasty tone what I needed. Well, NONE of the meds were sent so I spent hours calling days after to get them filled and still one missing but I gave up. Fast forward to today and my 11:00 telemed appt is 3.5 hours late as of 2:30. Nobody called to confirm or check me in, so it seems the appt was not properly scheduled when I called 2 weeks prior to set up although it showed in the portal. I keep being told the doctor us running behind, but this is ridiculous. They keep saying I'm next when I call at every hour mark. I have spent the time waiting trying to find a new provider because I can't continue at a place that has so little care or regard for patients paying for service. Worst medical facility I've ever dealt with, and that's no exaggeration. It is unfortunate because doctors I've seen are not bad at all, it's 100% the administrative mess they have to work within.

If I could give them a lower score I would. I never receive calls on my appointment time, sometimes I dont even receive one at all. Patient care coordinators are great but only ever talked to the psychiatrist twice; the patient care coordinators might aswell make more than the psychiatrist. Sometimes medication is not sent to the pharmacy so expect to have withdrawal symptoms from the medication you are on until someone actually answers the phone and fixes the issue. You are very much just a number to them nothing else.

i have been needing a physiatrist for a while. was happy to finally make an appointment and was excited that I wasn't told "sorry we don't take your insurance" well today Jan 25 2023 at 11am was when my appointment was set. walked threw the building to get the office and a building worker even told me that they are hardly ever in. when i got there the door was locked. i even knocked and nothing. i arrived early for the covid test they wanted to do pre-appointment. since i arived early i sat down in a chair in the connecting hallway so we could see if anyone would come in or out of that office. I waited until 11:01am and no one showed nor another patient. so i left disappointed. upon arriving home i checked everything that has this app. from emails and even the healow app. emails said today jan 25 at 11am. but then the app said the 26th. the appointment was changed with out consent, approval, or anything.

Do not use Compass Health. If I could give zero stars I would. For my first tele-health appt the doctor called over an hour after my scheduled time. He told me my prescription would be sent to the pharmacy within 2 hours of my appointment time and it wasn't sent in until 7pm that night. My pharmacy required a call back from the doctor to confirm he was aware of a drug interaction. After several calls to compass health and hours on hold it is impossible to reach anyone I found out from the pharmacy that the Dr. had cancelled my prescription without notifying me. Several days later I was supposed to meet with the same doctor again to discuss what happened, a "fill in" doctor said he would send the prescription in again and make a note to the pharmacy this time. This did not happen. So yet again, I was dealing with the same issue. After several calls, more time on hold, emails to compass health representatives, and messages through their portal I was finally able to pick up my prescription, almost two weeks after I was prescribed it. Their representatives are not helpful and lack compassion. They are short staffed and do not communicate with each other or their patients. DO NOT USE THEM.

Last Friday I waited 8 1/2 hours for a tele med appointment with dr stein that never occurred despite my calling at least 3 times to tell them I was waiting hours and hours for my appointment. This is the second time I waited over 7 1/2 hours for a tele med appointment at compass that never happened despite my confirming the appointment and also participating in a screening intake call. The other month I only waited 2 1/2 hours. But still that in itself is ridiculous. I also recently suffered a severe drug interaction caused by my most recent practitioner Kandace Eagle. I was physically sick and emotionally dysregulated for six weeks because of the drug interaction. This could have been prevented- on several occasions over 3 years I reminded her I have a serotonin sensitivity. And can’t tolerate meds like ssris that increase serotonin. She carelessly prescribed a serotonin increasing anti anxiety medicine that when combined with my antidepressant causes excess serotonin or in my case serotonin syndrome. I had diarrhea, shortness of breath, extreme anxiety, restlessness, sleeplessness, irritability, and a short fuse… All this caused by a poor anti anxiety drug choice made by my practitioner. If I could give zero stars I would. If I had Any other choice of psychiatrist within my insurance network I would use them.

The most unprofessional and unorganized business in all of South Florida. Staff members do the bare minimum and the MD and PA's are nearly impossible to get in contact with. My prescription has been on back order for over 2 months now and little to no effort has even been made to help me with some sort of alternative. Moral of the story: save your time and go somewhere else.