Feel like I saw a totally different doctor than some of these reviews. Really like Dr. Cox, saw me on time, listened and got me a referral for my endoscopy. He took time to talk with me and my wife about things at the endoscopy. When trying to book it though I had issues and had to call his offices many times. Same when booking the follow up appointment. Their voicemail seems to intentionally not work - you can rarely leave a message and they will not pick up even during business hours. My procedure was also delayed over a week due to staff losing my referral forms.
Staff is rude and not at all helpful. Dr. asked me to do an urgent MRI because the condition could be serious and require immediate hospitalization. I did the MRI same morning, and it was sent to him within an our. I called 3 times that day and the extremely rude receptionist basically said "I don't have time to look at the fax now, if he got it he will call you and if not tomorrow" Nothing happened that day. I called the next day 3 times throughout the day, same incredibly rude response and no call either. This could have been a medical emergency and this level of incompetence is how people die. Extremely frustrating and dangerous incompetence. Please do not put your heath on this guy's team.
Worse office staff I've ever encountered. Several attempts made to contact with Dr.Cox went unanswered. No way to leave message . Patient call-backs is the first step to being a good Dr.
My name is Olena Merrill. Dr Cox is the best doctor I ever see in my life! My son was admitted in Lakewood hospital for 14 days and Dr Cox his gastroenterologist. He safe my son's life! Also after my son diagnosed with hepatitis C dr Cox killed this virus and my son right now healthy! When my husband passed from liver cancer I came to the office Dr Cox and he hold my both hands and talk to me,he explain to me nothing can help my husband,I am crying and Dr Cox talk to me and be with me in hard time in my life! When my mom diagnosed colon cancer Dr Cox safe my mom's life! I made appointment for October 21st and will see Dr.Cox . I wish more doctors on this Earth like Dr Cox . He super smart,very kind,honest,carrying.... Thank you,Dr.Cox,to been in my family lifes You the best doctor! Olena Merrill
The front desk staff is the most rude disrespectful interaction I have ever experienced. Not to mention the hour wait past appointment time have to wait just to get into a room. If I could give a negitave star rating would better fit the front desk staff.
From consultation to testing to procedure all went smoothly. I was a bit nervous but Dr. Cox was great and assured me it would all be fine.
Office staff is rude and will argue with you. They spend time on personal calls and leave patients on hold. Prescriptions are difficult to refill as they blame everyone for not receiving it even with time stamped proff of time sent from pharmacy. No backup dr to help, this guy is totally checked out.
Totally unprofessional staff. Does not answer calls and took an over 2 hour lunch break. Waited over an hour past the time listed for their lunch hours. No note indicating the change in hours at all. Would not recommend this place if the care you need is urgent.
Many years ago i had this doctor do an upper endoscopy on me, before the procedure I told the doctor I have woken up in surgery many times under “normal sedation” and needed to be put to sleep, he totally disregarded everything I told him and said I did not need it, I went along and approved it, and of course during the procedure I woke up twice while they were shoving the camera down my throat, and again when they were pulling it out, my Esophagus, throat, and everything else was very swollen, I couldn’t swallow and I could barely talk, today as of 6-23-20 I had another doctor do my procedure correctly and have no pain whatsoever, this man is very mean, called me a liar, told my wife I was lying, threatened not to give me my results, and never did give me my results STEER CLEAR OF DR COX!
Doc is great. Office staff will not answer phones, does not call back.
