Cricket Wireless Authorized Retailer

Terrible experience. Bought a phone from this location with screen protector which they installed with bubbles. I asked them what we can do about it. They said we can't do anything about it. The manager was not helpful either she was actually very rude and distepectfull to me as if it was my fault. .It's a shame that this kind of unprofessional people still work for this great company. I'll make sure that everybody knows about this. If you have extra nerves and money you can go to this store once they take the money from you they can do anything with your merchandise and it's going to be your problem.

Lisandra was great ! She's a awesome manager! Martha was very nice to ! Lovely ladies !

It was my first time coming to this cricket store and so glad I did! My brother and I went to switch over from AT&T and T-Mobile to Cricket and upon entering a staff member was cleaning the countertop and sanitizing. Which says a lot than most stores haha. Staff were very friendly, helpful and patient. We really felt comfortable. They helped us very professionally and gave us all the options they had. Great store. Will come back for anything we may need in the future!

An elderly friend of mine on a fixed income needed a new phone, she has been a customer of Cricket for years and rarely upgrades her phone. Her phone was broken so I went with her to get a new one. I researched online before we went and most of their Android phones are terrible. Online the phone I wanted to buy said it was in stock at this store and when we got there they said they have no stock. Even though my friend has been a customer for years and her phone was old they refused to waive the activation fee - which is garbage for a long time customer. I am so glad I am not a Cricket customer - many people who have written a review here have said that Cricket waived their activation fee. Why am I upset? Because I was paying for the new phone. Go to any other carrier that you can afford. Both the online and in person customer service is unacceptable. EDIT my response to Cricket: Exactly as I expected, I got some generic public relations response that doesn't address the issue I had. Maybe people should know that if your household makes less than 200% of the median household income for your area you can pay $10/month for Cricket "service." That information should be made easily available as it would have benefited my friend but this company is perhaps the greediest one I have encountered. If you have Charter/Spectrum account a single line plan for the same amount as Cricket with no hotspot for the same price with better customer service.

I came in with one small question and left with a new phone and a smile. Thank you Michelle for all the great service. You are so knowledgeable. I will drive from LA 30 min. Drive just for her service again. Give her a raise, she deserves every penny

Eli, Michelle and Clarissa are such a great team. They work so well together! Help each other out and have great attitudes! Thanks ladies for all of your hard work today, wont go to another Cricket! Cricket Pasadena is the place to go!!!

Clarissa was wonderful and amazing. She was very patient and helped me to upgrade my wife's iphone. Since I didn't have the old phone with me I had a slight problem when I got home. I called her and she immediately answered all my questions and stayed on the phone with me as I completed the setup of the new phone. She is a credit to the company and I would highly recommend her to anyone who needs to visit a cricket wireless store.

The sales lady at Cricket Wireless was very informative on the phone which brought me into the store. Her customer service was excellent. She hooked me up!! I upgraded my phone she even synced my apple watch & I'm very pleased!!!!

The girls at this store are amazing, knowledgeable and friendly! Lisandra, Martha and Annie are superstars!

Amazing service from this store! Thank you Lisandra and Raquel for welcoming me and making me feel comfortable. Thank you Eli for all of the help that was provided. I can definitely see why this store has a near perfect score here.