Crusader Community Health

Don’t go here ! They lie and give you false information. I called to make a doctor visit and I even told them I don’t have health insurance. They said the copay will ONLY be $20 for the visit. Make a long story short. They didn’t do nothing to me because they said they can’t touch me because I have no health insurance. They didn’t check my height, my weight, my blood pressures or listen to my heart. And still being charged $200 for a copay charge after being told the copay is only $20 without health insurance which I paid the $20 before I left and they told me that will be all ! !

Very unprofessional staff, starting from the staff in the front who chit chat more then they work.bad attitude. The wait time is a joke.doctors don’t seem to care very much eh another day another pay check for them they obviously don’t have passion for what they are their for health! Wrong career be the sample!

The clinical knowledge of Dr Charlie is exceeded by her compassion and concern for her patients. She greatly helped with a family member and was always willing to talk to me. THANK YOU

A few members of our family visited Sabrina Puvalowski on a couple occasions and found her to be cold, impersonal and with poor bedside manner. On one occasion we got to meet with Eunice Jacob Charlie who was just the opposite, so if you must go there , she's very nice from the first impression. The LCPC, Susan Allen was very condescending to say the least, and one of their receptionists is unfriendly. After two months of working with this clinic, we found another place to receive healthcare.

I have been coming here since I was a baby and never had a problem till now. I havent even met my doctor yet and had to deal with her nurse named Stephanie and she said they couldnt see me because I was 5 minutes late and had to reschedule after I drove 45 mins there, I left and called and asked for a new doctor. But she was very rude and unprofessional. I have been later to appointments and still got in. She was the rudest person I have met not a good experience today

I used to enjoy my visits at this clinic they where always very helpful and helped in every way possible..... lately they have new staff who are very rude. I was given a 1:30 appointment w my child and was turned away because I also had my other child with me. So I was told to sit in my vehicle while my son was seen by the doctor which is only 13 years old suffers from a delay. I waited in the car w my newborn 2 hours and a half and still didn’t get to see the doctor because they said I had caused them to be delayed on patients. They then rescheduled me didn’t let my son get any of his medication. So I try to report them to the manager Jill who has yet to contact me back concerning my issue with the staff. They treat people unfairly like if you don’t bow down to them they can refuse the visits or if the nurse assistant is having a bad day they don’t see you?! I want to report the whole office i need someone to contact me back ASAP regarding my concerns please and thank you!

Just as bad as it was 20 years ago. Can never get anyone to call you back, respond to any messages or get transferred to a nurse. The people who answer the phone think they are doctors and clearly have not been to school for it. If you're working in an office you should have some type of medical knowledge. I'm assuming that all of these barely passed school. Very disappointed in the service. Waste of time switching my children there from another doctor.

Crusader is the worst clinic I’ve ever experienced. Not only have I been dealing with my daughters eyes being red and getting crusted shut the past week, now I call to ask about a medication for a COUGH and I sit waiting for 2 hours just so they can tell me to take them to an ER, instead of helping me and giving me a medication.

Aside from the horrible customer service you get from the secretary’s, the bedside manner here is awful. The people who take your blood are not very educated as I was poked over two times in each arm when the veins were clear enough to be targeted. They left both my arms black and blue and after a full week the bruises remain. On top of this, you’re penalized for being late to appointments but apparently they can ROUTINELY call you back after you’ve waited over 45 mins for any type of treatment. Once you’re in the back room it’s only another 20 mins before a dr actually comes in to take care of you. At this point you’re rushed and they have you leaving in about 10 mins. This is the type of service and treatment I’d expect from McDonald’s or even Walmart employees. Some health care professionals these people are. I should’ve known better after the way they treated me with my first child. It has been no better the second time around. I truly hope those who come here are because they’re on state aid and not paying for actually medical benefits through a company. This is a true statement for multiple locations in the Rockford / machensey park area.

The doctors are nice but I've probably gotten misdiagnosed more times than what I've gotten accurately diagnosed going here. I honestly wouldn't recommend:/ not to mention that I've probably been asking for a refill on my rescue inhaler for 3 years now and still have yet to receive it. Requested that they not let my mom back at 16 and onwards multiple times as she's mean but one of the nurses sent her back anyways