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CVS Pharmacy

  1. Erlanger
  2. Erlanger Pharmacy

Reviews, get directions and information for CVS Pharmacy

CVS Pharmacy

Description

CVS Pharmacy in Erlanger, KY does more than fill your prescription drugs. You can buy stamps, household items and shop weekly specials on personal care, cosmetics, vitamins, baby items, and more!



"CVS Health is conducting coronavirus testing COVID-19. Tests are limited to eligible individuals in select states. Where available, anyone age 10 or older can get tested. Minors under 16 must be accompanied by an adult. We offer lab testing and rapid testing at some locations. High demand may cause lab delays."
Address: 3516 Dixie Highway, Erlanger 41018
Phone: (859) 331-6878
State: KY
City: Erlanger
Street Number: 3516 Dixie Highway
Zip Code: 41018
categories: shopping & retail, pharmacy / drugstore


Opening Hours

Monday: 09:00 - 21:00
Tuesday: 09:00 - 21:00
Wednesday: 09:00 - 21:00
Thursday: 09:00 - 21:00
Friday: 09:00 - 21:00
Saturday: 09:00 - 18:00
Sunday: 10:00 - 18:00

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Reviews
Pharmacy drive thru was closed today which is perfectly fine no issue. So I called the pharmacy and asked if they were open. This male answered and said yes I said “okay well your guys’ sign doesn’t state that so I wanted to just double check”. But before he could let me finish he became very disrespectful and cut me off while I was talking. He then proceeded to say “yes it does if you read it” in a very disrespectful tone. I then said “no it’s not, I’ll make sure to get a picture” and then hung up. I said something to the pharmacy techs inside and they apologized but I know that they will say nothing to this man. You work with peoples meds so you know some people just had a bad day finding out some bad news and instead of being polite and respectful you decide to act very unprofessional. So thanks for making my day ten times worse
Incompetent pharmacy employees. There is literally an issue every single time. They have a prescription in their system incorrectly and require prior authorization for every single trip which 1. Isn’t my problem 2. Adds substantial time to the trip. They refuse to take any accountability and blame the insurance or the issuing doctor. Please for the love of god, avoid this location.
My insurance requires me to use CVS. They are terrible. I spent extra money for the carepass delivery. This is an annual charge but you get free delivery. I like this option as I live 15 miles from the CVS pharmacy. I was recently diagnosed with strep throat. I then asked for the delivery. He said he couldn't guarantee delivery tonight. That is fine. I don't want to be drive while I am contagious. He then said that he wouldn't set it up for delivery tomorrow because there was no guarantee that I would be home. I have strep, it's not likely that I will be going out. When I asked for the manager, and James said he was the manager and then hung up on me. I called back and this time to the real manager and they setup delivery for tomorrow. If you are from Anthem and reading this. Please allow me to get my prescriptions from Kroger again.
More than once, I’ve gone here to refill a prescription and was told it would be “a few minutes” to wait. I sat there waiting for 45 minutes, completely forgotten about until I walk back up to the counter to ask them a second time and find out it’s ready and has been sitting behind the counter the whole time. On top of the wait times and blatantly ignoring you, they openly make fun of customers as they’re walking out the door. I understand some people can be difficult, but mocking them IN FRONT OF OTHER CUSTOMERS is just uncalled for. I switched to another pharmacy after my experience today. I’ve given them more than enough chances to be better and am disappointed every time.
The guy who answers the pharmacy phone at this location is absolutely rude. He kept cutting me off every time I tried to say something to him and he talked down to me like I was a piece of garbage, and showed me no respect, while talking to me on the phone. How CVS could have someone like this working for them is beyond me. Will never have any dealings with this location. Will take my business elsewhere.
DO NOT GET YOUR MEDS AT CVS PHARMACY ON DIXIE HWY! They stated my meds were ready two weeks ago! Went to pick it up the first time the app said it was ready went today, they canceled my order without telling me and it takes a while to refund me and wouldn't give me my meds until I paid again! Avoid at all costs! If I could give zero stars I would
Had never been to this location before but I feel comfortable saying this is a ratchet location. Shelves empty. Like many others who have commented, I used the pharmacy and met the little hoodrat Hispanic?? looking chic who apparently hates her job but it pays 2$ more than her previous shift manager position at Forever 21. She knew nothing about anything. Smart mouth. She said something crazy but I was so under the weather I didn’t actually catch it until I left thank god. She was about to sell me a product from behind the counter that the pharmacist said they “couldn’t sell”. He happened to be so comfortably seated on his stool it looked like somebody planted seeds and he grew into that seated position. I believe all the negative comments I read about this pharmacy. Only highlight was there WAS a nice lady at the front register who checked me out for a few non pharmacy items. There’s a Walgreens a few blocks up the street. I’ll do that next time I need to make a stop in that area, or just go to a different Cvs that has a standard. This location is a garbage can experience.
Josiah, in this locations pharmacy, has ensured that myself, my family, and every friend I have, to include multiple physicians, will never do business here again. The first time I or my wife experienced his rudeness, we chalked it up to him having a bad day… or maybe being short-staffed, however, he has consistently been dismissive, gotten our information wrong multiple times, accused us of dishonesty, and spoken to us in a belligerent tone along with many other unacceptable business practices when operating in a sensitive healthcare environment like a pharmacy. He genuinely needs to be reprimanded, retrained, and possibly transitioned out of dealing with the public completely. We have moved all of our business to a different store pharmacy, and will avoid all cvs stores permanently due to this one pharmacy employee, Josiah. So sad.
The pharmacists are polite but There is one young man there that is rude. He needs to learn how to talk to people. We've been using c v s for about forty years. I know he came from the closing store But being polite to customers would keep the stores open.
I read some of these reviews below and they just dont understand how pharmacy works. Its a two way street. I know myself when i come to the pharmacy.. im a patient not a customer. Some of yall forget that. Only you are responsible for your meds. Enough said. I came in the past few weeks. I see them all running around, i see them hustling. The pharmacist have told me how its not staffed enough hrs to even take lunch without fearing youll fall behind. A few techs have been amazing when ive encountered. A tall, mixed guy with glasses i see him running out to grab something in store but still had decency to stop hekplp point me in right direction. And even tell me about carepass. Hes actually helped me many times i know on phone. I believe his names josiah. I know he tries, always moving 100 mph, kayla tech thats rang me out is super sweet too. James hes knowledgeable. Sometimes you may not get much out of him but whem i need answers he can give you them.
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