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Reviews, get directions and information for Davis Ace Hardware

Davis Ace Hardware

About

Family owned, customer focused, retail hardware store. Recently converted to ACE HARDWARE from True Value.



"As your local Ace Hardware, we are one of 5,000+ Ace stores locally owned and operated across the globe. But we are not just about numbers. We are about helping neighbors, because each one of our stores is a part of your community. We are all committed to being "the Helpful Place" by offering our customers personal service, quality products and a convenient shopping experience from the local experts who know you best. As the helpful hardware folks in your neighborhood, we promise that helping you is the most important thing we have to do today."
Address: 617 E. Main St., Springerville 85938
Phone: (928) 333-4433
Email: moc.reitnorf@sivadeca
Parking: Lot, Street
State: AZ
City: Springerville
Street Number: 617 E. Main St.
Zip Code: 85938
categories: hardware store


Opening Hours

Monday: 08:00 - 17:30
Tuesday: 08:00 - 17:30
Wednesday: 08:00 - 17:30
Thursday: 08:00 - 17:30
Friday: 08:00 - 17:30
Saturday: 09:00 - 17:30
Sunday: 11:00 - 16:00

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Reviews
It has been a couple months since I have been back and I am a week behind on this review. I gotta say that Ray is a killer in that repair shop. I have to travel quite a distance to this store but it is worth it. He is speedy, efficient, professional, and knows his stuff. If there is a repair shop closer, my suggestion is to bypass it, go the extra miles and get it done correctly and quickly. Thank you Ray and Mrs Davis!!!
Went to this store a few weeks back to get a couple chainsaw chains. Instead of selling me that "might" work the owner and Ray suggested I bring them in. I came back 2 weeks later and handed them off to Ray to take a look at. This guy is awesome!!!! The new chainsaw blade was perfect and the tune up on the other was phenomenal!!! One pull and it roared to life. Thank you buddy!!! Great job!!!
I was pleasantly surprised that they were open on Sunday and Monday this Labor Day weekend. Very helpful since not much else was open.
I agree with the last 2 reviews. These people are not there for you except to take your money. I bought a kitchen faucet valve that ruptured after 21 days after purchase. There is only 30 psi going into it. I asked to return it and they said "No, it's a manufacturer problem and to talk to them." Kind of interesting because my business sells parts and hardware items to consumers including appliances. When a customer returns a product to me, I myself contact the manufacturer and I give my consumers a new part or item back and I deal with the manufacturer who then sends the new item back to me. I am a local who's been here for many years and I do not recommend these people. My receipt is also below to show proof to would be future customers. *update 1/14/21- Owner responded by saying that my faucet froze in 70 degree ambient temperature home that I LIVE full time right up the street from them. I actually wanted a replacement not a REFUND. I also purposely adjusted my inlet water pressure regulator valve to my home to prevent ruptured water lines. I also have a pre warmer for my home for the cold water inlet to my home including a 5 stage water filtration system. Any other excuse you want to give? I don't have to walk in to be helped, why have a business phone line? Self entitled selfish owners.
Great store. They have everything we need and if they don't have it they will get it for you within a couple of days. The owner is great
Came and parked here for 20 minutes in the parking lot and got kicked out. I was just doing doordash orders. I was the only car in their parking lot and they still told me to leave. And not just one guy, it was a whole group of people who came around my car lol what a bunch of losers
Good location, friendly help, and quality products. This may not be the largest Ace Hardware, but they sure have an awful lot of good selection in there and again have very friendly customer service, and they had what I needed.
My rating is one star for the few employees who are helpful and positive. To expand, we bought our retirement home in the area almost 3 years ago. We made a commitment to spend our money in town, in an effort to support our future full time home. Everything we do for that home is local. We have experienced good to great service in most locations in the area. The Ace Hardware has been different. From day one we have experienced people who were less than interested in offering good service and down right grumpy. As a matter of fact, the general body language of several of the staff is cold and inconvenienced. We noticed it was mostly the front end, but one specific employee was always rude, unwelcoming and downright unhappy. Since then, we have approached the store with a "kill with kindness" mentality and tried to write the grumpiness off as unhappy people as initially stated, there are some very pleasant/helpful employees there also, so thank you to them. Fast forward to a recent sled purchase. We decided to take the kids to play in the snow and stopped at Ace to give them our business. When we inquired about the sleds, the cashier and the person who allowed access were far from interested in offering any type of service, as a matter of fact, we felt we were inconveniencing them. We made the purchase and proceeded down the street to Java and Junk for a Coffee and some shopping. After about an hour, we decided we should return the sleds to Ace. We took our brand new, unused sleds back to the store, with receipt. As we entered the store, we were once again communicating with the same front end employee/cashier wish I got her name who was less than interested in helping us. We told her we would like to return the sleds and she grumpily responded that there are NO RETURNS on sleds, heaters and water heaters! She then gestured to a little pink sign on the covid barrier that outlined the policy accordingly and told us the posting made it "in compliance with the law." She actually now seemed excited to tell us we couldn't return the items. Following an unpleasant interaction with her, we asked to speak to the manager expecting some common business sense. While waiting, the unpleasantries continued with this cashier from all of us at this point. She then called on her little radio and announced "I'm walking away before I...we couldn't hear the last part but can only imagine. Shortly thereafter, the one consistent grumpy/unhappy employee shows up and is "the Manager." Now the grumpy employees makes sense! They are feeding off of this "manager." She was then surrounded by her fellow employees as if my wife and I were going to start a brawl?! We told her we understand the policy, but we literally just bought the items. They were clearly unused and we requested she make a "good service decision" and allow the refund again, they were clearly unused and the time stamp on the receipt supported the short amount of time that had taken place. The "Manager" stood her ground and refused the refund. At that point we made it clear we would take our business to the other local stores that have what we need, or to the big box stores in another location. She certainly did not care at the loss of business. We asked for upper management contact information and she was horribly reluctant to provide any detail. In doing a little more research, it appears this Manager is also part of the family owned business....further clarity to the concern. In closing, My wife and I spent many of our earlier years working in building material retail big box. While some times you have to stand your ground, it always boils down to a judgment call and good business sense. This manager steps over dollars to pick up nickels all day long, simply because she is unhappy. The amount of money we would have spent at that location for the rest of our lives far exceeds the $60 they made on the sleds. Furthermore, we will now be taking our hardware business to other towns/cities, which is sad. It is gross business neglect and very disappointing.
This little store has a very good selection and friendly staff. It is good to see a small town at least have it good hardware store which is much needed anywhere and it is located right on main street so of course you can’t miss it.
Do not buy from them!!!!! I brought a product from them that was defective and they would not let me return it!!!! that’s $70 stolen from me. It
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