Dollar Car Rental

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"Discover flexible travel options for your family at Dollar Car Rental - Atlanta Hartsfield-jackson International A/p. Learn how you can save up to 15% off the base rate by pre-paying for your rental car. Get premium rentals without the premium price tag with Dollar’s Prestige Collection — perfect for a getaway, business trip or family vacation.Descubre opciones flexibles para viajar con tu familia en Dollar Alquiler De Coches - Atlanta Hartsfield-jackson International A/p. Podrás ahorrar hasta un 15 % sobre la tarifa base al pagar por adelantado tu coche de alquiler. Disfruta de alquileres premium a precios asequibles con Dollar's Prestige Collection, perfecto para una escapada, un viaje de negocios o unas vacaciones en familia.."

Address: 2300 Rental Car Center Parkway, Atlanta 30337

Phone: +18664342226

Website

State: GA

City: Atlanta

Street Number: 2300 Rental Car Center Parkway

Zip Code: 30337

categories: car rental

Reviews

Terrible experience. First, they didn't have the car in stock. The car did not have a full tank. A whole bunch of scratches and damages on the car, which they said were being "scanned" through the video system. Despite the fact that I had super comprehensive insurance, they claimed at the counter that the existing coverage did not include everything and wanted to sell me another additional insurance, which I refused. However, they added some kind of roadside assistance assistance to the bill, which I neither asked for, nor did they even tell me that they had added it. They just attributed it next to it. $100 for 10 days. Thieves. Just stay away from them because they cheat at every turn.. I'm not at a loss for words about the long line and waiting...

Great service.  Line was long, but the wait wasn't that bad at all!  Service was awesome.  Car was dirty and had a few dings, which I'm hoping they don't try to blame us for.  That's why I took these photos before we left and some soon after.  No floor mats... but the car is nice and all else is well.  It's a 2020 acura RDX SH-AWD with all the bells and whistles.  Would definitely be back for the Tesla 3 .

My first time hiring with Dollar and via ATL airport, not sure I'll return too quickly. - Incredibly long queue and wait well over an hour and not all agents present. - Our reserved class car was not available/held for us. We were given a so called upgrade, but the "upgraded" car was smaller than what we reserved and a disappointment. - The car had not been cleaned properly, was not in an optimal state technically all good/safe though.

One of the worst experiences ever. I am a Dollar Express member but I don’t see what good it does me. Because I booked on a third party site I was not allowed into the expedited service line. Maybe if Dollar offered its best rates to loyal customers, people wouldn’t use all the third party sites. That’s how they get you I guess! Once my reservation was processed I was told there would be at least an hour wait for a car. This is unacceptable. Reservations are supposed to guarantee availability. If you take a reservation, but you don’t have a car ready for the customer, you fundamentally don’t understand how a reservation works. I feel like I’m living in an episode of Seinfeld. And again, I’m a member of their rewards program. If they treat me this poorly, imagine how they treat the average customer. This used to be my go-to rental car agency. I can’t recommend this business anymore. The photo shows the people that were told they’d have to wait another 90 minutes AFTER waiting in this line.

The worst rental experience of my life! 4 ! Hours quing with another approx 200 angry customers. Starting my way to the counter at 14:30 hours. Got my reserved car after 20:00 hours! Only 2 out of 10 possible counters posts was manned. Never will reserve again with that company. You save a couple of bucks and losing lots of time!!!

I rented a car at Atlanta airport with rental contract starting last night. After a 17 hour flight I arrived at the Dollar rental counter and about 70 people were waiting in line to get processed. I calculated that I would have to wait for at least 2 hours before my turn, but I was tired, so I decided to take an UBER, go home and return in the following morning. This morning around 100 people waited in line but as I had already paid for the car I decided to wait. After around 1.5 hour an announcement was made that anybody who had made a reservation within the last 2 days could leave as there were no cars available. They were asked to demand a refund and go to a different rental company. When it was my turn after total waiting time of 2h15 minutes they could not find the reservation in the system and when I started pushing they just moved to the next client ignoring me. I lost my temper after which they declared that they would not give me a car, even if they found me in the system, because of my impoliteness. I should ask for a refund. I then walked over to SIXT and got myself another car. I am now fighting for a refund. I have never been treated like this. It seems they take it for granted that clients are waiting for over 2 hours to pick up a car. There are no apologies, there is just an unbelievable attitude. It is sickening. What I also should mention: Whoever was handed a key to a car still had to wait for up to 2 hours in the parking lot to get a car. My conclusion: A bakery would do a better job renting out cars. It impossible to overestimate the incompetence level of Dollar rental company. Unfortunately I have to give 1 star to post this review. But I want to make this very clear. Zero stars would be too much. If anybody from Dollar company reads this review. Don't answer to me. You are dead. I do not want to hear apologies. Just dig yourself a hole.

Avoid at all costs!!!! Worst place to rent a car by far! We waited there for a couple of hours and left because the clerk did not know for sure if they were going to have any available cars in 5 hours!!!! Just imagine getting off of a flight to pick up your RESERVED car, and they dont even know if they are going to have a car for an previously reservation. We made a reservation MONTHS before, and the day scheduled, they didn't have any cars available. How is that even possible? Now we are going to make a dispute with the credit card to see if we can be refunded for a service that we payed but was not available? How is it possible that they keep booking but they don't have availability? We end up leaving and renting a car at last minute thru TURO at a better price and we actually got a car

Absolutely horrible service. Rented a car two weeks before going to Atlanta. Get off the plane go to pick up my car and the line is 2hours long. While standing on line a representative makes an announcement saying that even after filling out all the necessary paperwork it could still take up to two hours to receive a car. What is the point of making a reservation if you are not able to honor the reservation in the first place?? My reservation was for 10:30 and I am still currently standing on the line to get to the counter. Never again!!!

I have made a reservation 3 weeks ahead of time but on my day of arrival, I get to the rental customer service area, and clearly things were overbooked for the memorial Day holiday weekend. There were literally over 200+  people in line. The line was moving extremely slow. I ended up waiting for over 2.5 hours. A customer service clerk announced that at whichever point that we made it to the front desk, that it would be at least a 4 hour wait for the rental car. That was not acceptable to me. I had to cancel. I had waited long enough. Extremely disappointing experience with Dollar.

WORST EVER! FIRST OFF, IF YOU SEE ANY REVIEW FOR THIS COMPANY IN ATLANTA AIRPORT OR THRIFT RENTAL AS WELL THAT IS MORE THAN 1 STAR THEN YOU BETTER IGNORE IT!!! SERIOUSLY,  YOU WILL THANK ME LATER! I wish I could give negative stars. My plane landed at 1:15pm today , I rushed to get to the rental car area as quickly as possible. At about 1:30 I found the dollar rental desk with a line of more than 200 people ahead of me yes, I did a head count Absolutely ridiculous, stood in line for 3 hours just to get to the clerk. NOTE-THIS WAS A RESERVATION THAT HAD ALREADY BEEN PREPAID FOR A WEEK IN ADVANCE  After the 3 hour line and checking in with the clerk, i was informed it was another 2 hour or more wait until they would have a rental ready for me. This is a daily routine here at this company. The clerk even told me, its always like this. I didn't get into a rental until almost 7pm. Almost 6 hour wait! STAY AWAY! Wish I had read these reviews before having to experience this. There were hundreds of people in line and sitting all over the floor or anywhere they could find to sit while waiting on their name to be called for their rental. This isn't a one time thing either... it's been going on for years... you are guaranteed to sit and wait HOURS before you get a rental! The picture I'm posting doesn't even do the justice of how bad it was there! I had a video of how long the line actually was but it won't let me post it.  AVOID IT!

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