Dollar Rent A Car

The car was nice, but they add a ridiculous amount of extra charges. I picked up in Louisville,KY, and dropped off in Montgomery, AL. The charge for dropping at another location was hundreds of dollars extra, and then they charged me airport tax at both locations which was over a hundred dollars. The girl at Louisville was also super pushy about insurance, even after I explained several times that I have coverage. So the "per day" rate on the website is a bad joke, triple that for a more accurate number if you're traveling one-way, double it for a return

The teller lied and stated I returned the car with gas missing. The car was returned on a full tank and was verified by the teller. I was overcharged from dollar rental, I called corporate and they stated it was nothing they could do and even had a terrible attitude. I sent them a copy of the receipt and I received a email back stating they need more info. This company is full of thieves. I rented from them prior and the car had a busted tail light and the tank was not full. Take pictures of everything before you take off and when you return take pictures of the gas, please because they will overcharge you and will place extra holds on your account just because.

I rented a car on the 23 of Dec and returned it on the 24! No one was working at the dollar counter when i went in to return the vehicle so I placed the keys in the drop box. I was charged for having the car two days and a I only had it one. Im going through hell trying to get my money back and everyone that I speak with inly passing me off to someone else or hangs up the phone in my face! Take your business elsewhere! I will never rent from them again!

Coming here consistently for government TDY; the same issues occur each time. Never enough vehicles, so customers are required to wait while someone goes to “get vehicles from across the street.” Invariably, the vehicles are never at full fuel but they expect you to still fill it up completely. All in all, I’m limited by the companies the government offers, but sorely disappointed at the lack of preparation of Dollar or Hertz.

The receptionist was totally rude. She answered a personal phone call while assisting us and didn't tell us where the rental was. We had a baggage handler show us. The car wasn't even clean, there was food stuck to the headliner and foot prints on the dash.

Made a reservation, went to pick up the car and there wasn't even a rep there. The kind folks at the Hertz rental booth next door said they had been renting out cars they don't have.....so I'm left with no rental and stuck at the airport.

Booked a reservation. Arrived to find no one at the counter. Was told by Hertz counter they had no cars. Have to pay extra to use Avis last minute. Garbage.

Poor customer service. Prepaid for full size and was downgraded to midsize. I was told by agent it was my fault that I was late. Dollar Corporate assured me that prepaid contracts pickup at the time agreed or anytime thereafter per agreement. Actual rating of the service a —.

This was the worst car rental I have ever seen. They had really long wait times, they were rude, and they are not upfront about their weird rental agreements. Don’t rent from there!

Great so far,never had to wait long,clean car,friendly staff..definitely recommend themHertz!!!!