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Reviews, get directions and information for Doug's Family Pharmacy

Doug's Family Pharmacy

Description

At Doug's Family Pharmacy and Compounding Center we are committed to providing the highest standard of quality and service. We offer a wide variety of services including free prescription delivery, prescription compounding, and a gift shop. We offer lower prices than our competitors, including large chains, while providing top quality customer service.



"Dougs Family Pharmacy is independently owned and operated. We offer the same quality products and value prices of chain drug stores, with staff that provides the exceptional service you deserve."
Address: 101 Darby Square (GPS users: 4225 Main St.), Elverson, Pennsylvania 19520
Phone: (610) 286-0496
State: PA
City: Elverson
Street Number: 101 Darby Square (GPS users: 4225 Main St.)
Zip Code: 19520
categories: shopping & retail, pharmacy / drugstore


Opening Hours

Monday: 09:00 - 18:30
Tuesday: 09:00 - 18:30
Wednesday: 09:00 - 18:30
Thursday: 09:00 - 06:00
Friday: 09:00 - 18:30
Saturday: 09:00 - 13:00

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Reviews
Horrible people who only care about money. Told my grama my insurance wasn’t going to pay for my medication which is a lie because I just spoke to my insurance company when my grama asked the woman there to speak to me to explain what was going on I was on the phone with her while this was happening she said no and then told her if she didn’t pay full price for it right then and there they were going to put it back because other people who are willing to pay full price are waiting for it…. So basically they just stole $70 from an elderly woman
I switched one of my prescriptions back to dougs pharmacy and they have been amazing. It gets filled in a reasonable amount of time. So far they have had my medicine in stock and they are cheaper than anyone else's around. They have worked with me very well.
Excellent service! The staff really goes the extra mile to make sure you get what you need. My child needed a compounded medication and the pharmacy that insurance forced us to get it from wasn't able to fill the prescription and didn’t tell us until the last minute. Doug's was able to quickly compound the prescription so that my child had the medication they needed. If rhe insurance companies weren't so crooked and forcing us to go to their service, I would get all my medication here.
I switched to Dougs about a year ago and always had a good experience until recently. My insurance changed which resulted in problems with getting my prescriptions filled. I know this isn’t the pharmacy’s fault but I expected and feel like I deserved a little help and instead got attitude from the young woman behind the counter. If this is indicative of the type of service I’ll be getting in the future I’ll definitely be switching back to Rite Aid. Update: I have since been contacted by the pharmacy, they have apologized and assured me that they will address the issue. I was in there again recently and had exceptional service.
Really bad experience. I received a wrong refill medicine, so I called Doug’s family pharmacy, they told me they will send me the right one but I have to pay both of the bill. I told them that I can mail the wrong one back but I’m only going to pay the one I wanted. This is not my fault, the doctor’s office put the refill prescription, I didn’t. the fault is between pharmacy and doctor’s office. After back and forth a long time including with the doctor’s office, they decide they are not going to charge me the wrong medicine. A funny thing is a guy says his name is Doug, I ask him if he want me to send the medicine back to them, he said definitely! when I ask him where and how do you want me to send back then he told me just throw it away because they can’t use it anymore, and he have to pay the mailing too, and he said that he lost 50 dollar because of me. The medicine only $15.02 how could you lose 50? And he want me to find another pharmacy. Well this is for sure! I don’t care about 15 dollar, I care about how they deal with this situation. I have to tell this story, because I don’t want any other people got the same situation. If this could help you out I would love to hear about it.
If you can, skip the convenient drive thru, and journey inside Doug’s pharmacy. The cozy gift shop has many nice and unique items to catch your eye! I rarely leave with just the prescriptions I came in for. The staff is friendly and the service is always nice. Five stars!!
I have been going to Doug's Family Pharmacy for over 25 years. I have gotten exceptional service always. Doug has been very helpful with any drug or nutritional question that I have. Everyone there is so friendly, especially his wife.
If there was a zero star rating I'd giv u guys tht. U hav absolutely th worst service I ever saw!!!!!!!!!!!! I recommend absolutely no one to these guys!!!!!!!!!! So my plan is set up on auto refill &we never get r meds . We call after thn. &sometimes it takes 3 calls til they agree tht we need them. Like in th first place we should never hav to call. &in the second they should cooperate when we do call. TOTALLY UNIMPRESSED!!!!!!!!!!!!! 6 months later I tried agen. There service is a piece uv trash. They make u go without meds. My Dr hates this company bcuz they don't send meds wen needed. No matter how often I call they don't do anything about it. They don't even Ship my meds. Like I can call 5 times &never get a return call&wait a wk on my meds. THEY R HORRIBLE FOLKS!!!!! DONT GO TO THEM IF AT ALL POSSIBLE. THEY WUD RATHER SEE U DIE THN SHIP MEDS. STUPID PEOPLE!!!!!!!!!!!!!!
Very accommodating staff, so happy to have this establishment available to my family. I was delighted to find a wonderful selection of holistic remedies in the store as well. Local legends that go the extra mile for their customers.
Great Pharmacy and staff. I always receive exceptional service. It always feels great to support local family owned businesses.
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