ANSWER THE DAMN PHONE!!!! THIS OFFICE NEVER ANSWER THE PHONE, CANNOT LEAVE A MESSAGE, BUT WILL CHARGE PATIENTS FOR NOT CANCELING THE APPOINTMENT! ANSWER YOUR PHONE!!!!!
Dr Claudia Vogel is friendly and cares for your well-being, but she doesn't really listen to the details of your life or at least she doesn't take notes to review between visits. I was repeatedly told that I needed to diet and exercise, despite having told her every visit that I work out 4 to 5 days a week and do intermittent fasting. She did a great job addressing my hypothyroidism, but completely ignored my low T issues. She also claimed that I was pre-diabetic, despite having a normal A1C and my glucose tolerance test was well within range. I wouldn't recommend her for anything involving testosterone, but she'd probably be good for anything else.
All they care about is money, they don’t care about your health. I had a brain tumor and was out of medication. I called 3 times and the pharmacy called as well. We tried to get a refill for my tumor medication and she would not fill it because I owed her a little money. I was on a payment arrangement and made a payment but they don’t care. All they care about is money. They make fake promises. When I was released from the hospital, she told me “I’m going to fix you” but she lied. She didn’t fix me, she left and forgot me to get sick. I would find a different doctor. I will never go here again.
Dr. Claudia and her Father are phenomenal doctors. Please understand that they take the time necessary to get a better understanding of your situation. Just walk in and talk to the ladies at the front office. They may not answer the phone because If you were a patient of theirs, you would love the sincere hardworking love that pours from their soul. I've known Dr. Hernandez for years, he's her father. Dr. Hernandez has family when he was younger and they had endocrine issues. This is when he just knew, which specialty he would be. So, be proactive and get your butt off the couch, walk into the office and tell them that you would like to become a family member. In the meantime, stop placing blame on others.
I've been trying to set up an appointment to see the doctor the only one in Las Vegas that excepts my healthcare and they never call back this has been going on now for over a month. I don't recommend trying. Now I know exactly how the veterans field just on believable.
All they cared about was money and the wait time was a joke and a very disrespectful attitude
Called to make appointment and waited 15mins on the phone and kept saying you're the second caller bla bla bla. Never a real person picked up. So disappointed. Will look some where else.
