Dr Vernal Hansen

I have had Doctor Vernal Hansen as my primary doctor since 2001. I have found him to be caring and freely giving of his time. He has personally telephoned me to check on me at home when I was I’ll on 3 separate occasions. He takes the time needed during appointments to answer any questions I may have. As an trial Attorney I am not easily impressed by Doctors, but I cannot say enough good things about Doctor Hansen.

I agree with the reviews about the office staff and not answering the phone for a very long time, or not at all. However, I believe this page is for a review on Dr Hansen as a doctor. The front office gets a 1, but Dr Hansen gets a 4-star from me. I've been going to him for more than 7 years. The wait is short, and he is very attentive an professional. He always listen to everything I complain about and always gives me a solution or looks it up to find one.

they NEVER answer the phone because all the girls are too busy chit chatting all day, we have repeatedly told dr Hansen and nothing has changed. When you actually manage to make an appointment they are fast friendly service great doctor in my opinion I just can not stand the front desk.

The Dr’s are amazing, Hansen is my parents primary physician and Toole is amazing whenever I go into the urgent care. The issue is getting the desk to ANSWER THE PHONE!!! They never EVER answer the phone. So sad that the Dr’s are amazing but the people at the desk are bringing the place down. Once they answered the phone, the gentleman was nice and got what I needed done, it took 2 mins…

Dr. Hansen gets a five-star. Unfortunately his staff get zero stars. Unanswered phones, unreturned messages.

So I had an appointment at 10:30 and I got to the office 10 minutes before my appointment and then I was forced to wait in the waiting room for over 30 minutes before they even called me to take my copay. This is also after having to wait a month to get an appointment.

Worst place to have a female answer the phone and help you out. Never any doctors there. Making an appointment is harder than buying world series tickets. Only place worst is Chino Hospital ER Dr. Luis Villegas to be specific.

I had a great experience: short waiting time and an amazing doctor Dr Hansen. I highly recommend

Another 2hr wait, just like last month.

Hard to get hold of anybody there Very frustrating