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Reviews, get directions and information for DSW Designer Shoe Warehouse

DSW Designer Shoe Warehouse

Description

DSW is the destination for Shoe Lovers everywhere. Each store features (on average) more than 25,000 pairs of designer shoes! Both men and women will find their favorite brands, including Nike, Cole Haan, Sperry Top-Sider, Steve Madden, Nine West, Calvin Klein, Converse, and SO many more. Stop in any store and you’ll always find a huge selection of dress shoes, boots, sandals, athletic shoes, handbags, and accessories waiting just for you. Plus, DSW also has thousands of shoes and handbags at dsw.com, including kids’ shoes too!

And the DSW Rewards program? Absolutely perfect for the savvy Shoe Lover who likes to save where they shop. Customers enrolled earn points with each purchase and can score $10 certificates to use toward future shopping trips. Plus, Shoe Lovers also receive super exclusive perks and special rewards during certain times of the year, such as birthday offers.

But the best part of all? Every DSW store has tons of different styles, brands, and savings. Each shopping experience can yield new, unexpected treasures, and every Shoe Lover is bound to find something they never knew they wanted!

History: DSW (Designer Shoe Warehouse) Inc. is a leading branded footwear and accessories retailer that offers a huge selection of brand name and designer footwear and accessories for women, men, and kids. DSW opened its first store in July 1991 in Dublin, Ohio, and has since grown to operate more than 400 stores across the United States and Puerto Rico, as well as nearly 400 leased departments for other retailers under the Affiliated Business Group. In addition, DSW Inc. also owns a 49.2% interest in Town Shoes Limited.

The DSW brand promise is “Designer shoes. Warehouse prices.” and the company delivers an experience of “breathtaking assortment, irresistible value, and simple convenience.” DSW stores average approximately 22,000 square feet and stock nearly 25,000 pairs of shoes per location.



"DSW Designer Shoe Warehouse is where Shoe Lovers go to find brands and styles that are in season and on trend. Each store features 25,000+ pairs of designer shoes for men and women from brands like Nike, Cole Haan, Sperry Top-Sider, Puma, Dr. Scholls, New Balance, TOMS, Vince Camuto and more. And shoes are just the beginning. Handbags, accessories, and kids’ shoes are also there—ready for customers to find just what they need. Plus, our free Rewards program, DSW Rewards, gives perks to its members like Rewards certificates, offers, and other great stuff. Just shop, earn, and enjoy—it’s as easy as that. Because shoes say a lot about you—so say something great."
Address: 30777 Gratiot Avenue, Roseville (Michigan) 48066
Phone: +15862961684
Email: moc.cniwsd@ofni
State: MI
City: Roseville
Street Number: 30777 Gratiot Avenue
Zip Code: 48066
categories: accessories, footwear store


Opening Hours

Monday: 09:00 - 21:00
Tuesday: 09:00 - 21:00
Wednesday: 09:00 - 21:00
Thursday: 09:00 - 21:00
Friday: 09:00 - 21:00
Saturday: 09:00 - 21:00
Sunday: 10:00 - 20:00

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Reviews
I wish I could give the cashier a 5 star. Her name was not on my receipt but she is a blonde woman who in chatting has an aesthetician license. She was so helpful and pleasant. Even with a line forming she gave me amazing customer service. I found it so weird that the other staff, manager included allowed for her the be the only cashier. One manager was literally stocking only 2 feet away from where there were 15 people in line. The staff walked the floor putting shoes away never looking up, smiling or greeting the customers. Why are you in a customer service job if you hate working with the public. I hope this review gets that blonde woman acknowledged and the other people working on Sunday, March 12, get sat down and reminded that they don't have to continue to work there. Looking at the reviews this seems like a normal occurrence to experience rude and unpleasant workers.
Never again! It took 3 people, and put on hold 6 times to check on an order that I had an order number for!!! It literally took 15 minutes on the phone to check if my order was in store for pickup. None of the women were doing more than they had to, it seemed like they tried getting me off of the phone instead of locating my order. Roseville ca fountains Dsw do better!!!
I purchased two pairs of New Balance shoes from DSW online. After wearing one pair for a couple of weeks, the shoe lace loop snapped. It appeared to not be stitched into place completely. I attempted to return them by getting an authorization online but was unsuccessful because 1 I wore them and 2 I didn't have the original box lesson learned there...keep the box!. I was instructed to return them to the store. The store employee was very accommodating and refunded my original sale back to my card. I then repurchased the replacement pair. I've never had an easier return transaction anywhere. There was no question, no attitude. Just plain old good customer service. Way to go, DSW!
Always loved shopping here for shoes but my 2 last experiences were horrible to say the least. Both times because of the blonde cashier who was nice to the lady in front of us and discriminating towards my friend and I who purchased 3 pairs of shoes. My friend is a war refugee,young mom and I was buying shoes for her in an effort to brighten her day and so she doesn't wear only "hand me downs". The cashier proceeded to make fun of her attire mind you Ukraine is a different country in a different Continent, with a differentculture!. It will take time for people of different culture to adjust to our lifestyle, but no, this lady wouln't have it. She had to pick at the poor, young mom,be rude and humiliate her. On my next visit I dreaded to be served by her and indeed she was rude again. I also work in customer service business and believe this lady needs to be retrained and learn some manners.
Just left this store a few minutes ago. I don't have any complaints about the store itself, but I am incredibly frustrated with the cashier. When checking out she asked if we wanted a discount implying for this purchase, and said she would sign us up for a "one day" membership to get the discount. While providing our information home address, email address, phone number, etc. I asked if we would be added to any mailing lists or receive ads, and she said no. After we finished providing our personal information she then said we would start getting coupons in the mail, despite telling us the opposite when I asked about this a moment earlier. I also observed there was no discount on the purchase, and she said the discount was for future purchases, not this one. So much for a discount and "one day" membership. I've worked in retail myself and I understand employees need to meet goals, including things like signing customers up for membership programs. But lying to customers to get them to sign up is not okay.
Huge selection of shoes for the whole family!! I was impressed at the selection of Vans, Nike and Puma shoes they had for my daughter and Myself! Both my girls found a pair of shoes that suited them nicely! The cashiers were so helpful when I needed to exchange another pair we received for my daughters birthday! The whole store was organized and we found exactly what we wanted!
My wife found the shoes she needed for a wedding. Good prices and variety. Friendly staff.
Left sensor on my shoes and made me feel completely uncomfortable with the experience there. The cashier that helped me was very kind to the caucasian women she was helping ahead of me, then as it became my turn she was very cold towards my children and I and kept repeating the return policy. No one was on the floor to help either.
Terrible Customer Service on 12-8-2022! 28 minutes before closing we wait to pickup my daughter's online order. Cashier was nice to us but the manager was unprofessional. Shoes didn't fit after we tried them on in store. Before we get back in line manager says store is closing in 15 minutes & so wait patiently in line to trade the shoe size & it's getting close to closing. Cashier says look on the floor for smaller size. As we're walking to the floor Manager says we're closing soon & I already told you this. I explained we just needed to grab a smaller size. She follows us & tells us we have less than 2 minutes to try on the shoes & pay. She proceeded to say we were making a mess taking out the paper stuffing to try on the shoes & to immediately give her the stuffing since we were making a mess. That's not what we were doing & we're reminded that 2 minutes was running down. I was just gonna purchase the shoes & the online order & try them at home but my daughter changed her mind. We returned the online order & just put back the shoes. As the Manager unlocked the door to let us out she comments.... after all that you didn't bother to buy anything. I had more to say than no but I didn't wanna loose my temper in a bad way & left. This manager needs training on how to talk to people & not talk ghetto & rude to csutomers.
Great store. Nice staff. Be sure you sign up for the rewards program to save money!!
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