Dunkin' Donuts

This place remains undefeated at being the worst dunkin in the area. Pulled in, no line, no cars parked in the lot except what are likely the employee cars. Sit at the drive through and no one answers. Pull up to the drive through and I ask someone standing at the window if they’re open and they stepped out of view like I couldn’t see them. Pulled around to leave, scoped inside and the other employees are on their phones. Do better.

For the past 3 years, I have visited this location at least once a day for a medium iced mocha latte with almond milk. This store has extremely long wait times. Most of the time I receive my latte as ordered. Sometimes they forget to put Mochaswirl in the latte, which is fine, I can deal with that. But I can't deal with what I experienced today. I waited 45 minutes in the drive through from beginning to end. When I arrived up to the window, I received... this. I can't even explain what this is. It looks like rancid tea. I said something to the girl at the window, and she literally just said "have a good day" and closed the window door, as it is currently raining. I am not drinking this. I don't know what is in my cup... But as you can tell from the photos... this is not a latte. There is no milk in here. For me to wait 45 minutes and to pay $5.50 for THIS. I'm extremely disappointed. I will not even be drinking this mystery beverage. The staff at this location should have never served this to me. Photos attached... I literally just got home from the store. I'm disgusted.

Slowest drive through ever. Every time I go it takes over 15 minutes to get through the drive through. It doesn’t matter how many cars are in front of you either. Worst part is they have it where once you enter the drive through lane, you’re stuck there. It’s a single lane with no area to leave the line or turn around, you just have to wait the 15-30 minutes in line. Go inside, always.

I went to this Dunkin’ Donuts location randomly last week as I don’t usually get my coffee there, but I just happened to be going through a rough situation in my life and needed somewhere to shelter and put something in my belly and the girl working that day, Kara, was so kind and helpful that she changed my whole day, going far above and beyond anything I’ve ever seen from a coffee shop employee. I barely had enough money for a coffee even though I was so hungry and this employee bought me a sandwich out of her own pocket, and then spent her half hour lunch break talking to me while I waited for my ride and she absolutely made my day. This girl was so sweet and helpful and deserves some kind of bonus or promotion, because I will now be a regular customer at Dunkin’ Donuts especially if they hire more people who actually care like Kara did for me that day

I highly do NOT recommend this Dunkin, unless you want your order to be incorrect every time. This establishment in West Milford is the most unprofessional and incompetent restaurant I have ever seen. Today, I just wanted to get my usual sandwich, a bacon and white cheddar croissant. Upon opening my sandwich, the cheese was American, and not white cheddar as I requested. I had to turn around while driving & decided to go inside. I wasn’t acknowledged for about 4 minutes standing at the counter with my sandwich in my hand. Very rude. I was greeted by an employee who looked miserable. I tried explaining my situation, and they complied with the mistakes they made. I had to tell TWO employees that I wanted white cheddar and NO EGG! I stated this TWICE! They handed me the “corrected” sandwich and I instantly knew there was egg on it because of the weight. I opened it up in the car, and what do you know, A ROUND EGG was on my sandwich after I stated twice not to put it on there! I also saw the employee read the receipt and they still failed to not put egg on my sandwich. The employees need to get retrained. This is probably the 15th time I have had a problem with my orders here. I also want to mention, the bacon on the sandwiches are ALWAYS RAW!!! I just want to come here ONCE to get what I asked for! I always have to reheat the bacon or the cheese when I get home because it’s never done right. Bottom line. Don’t come here unless you want to waste a portion of your day and be accompanied by unnecessary stress. It should not be hard to put together a sandwich with two ingredients.

Quite easily the slowest running Dunkin in existence. If you place an online order, expect to wait 20+ min for one item. Every single employee works at an extremely slow pace and and it truly shows how little they care about their customers. Disappointed every time

Sunday mornings mean Dunkin in my household. Quick stop to a drive thru that makes quickly and courteous. Recently the nenu seems to have gotten much more diverse than just my double chocolate donuts. Now avocado toast and a side of bacon are my favorite. Only downside is the bagels are still a little weak!!

I used to go here all the time but something happened within the last year that their service went downhill. The past three drive through orders have been messed up, started off with just wrong kind of donut or the wrong coffee but today I was missing a full sandwich and all of my bagels had the wrong spreads on them. Good luck trying to call them, no one answers the phone. I won't be returning.

DD is what is it’s. But this review is specifically for westmilford nj location. Simple order of a small frozen coffee on a hot day. This was beyond bad. I’m not sure what tastes I was picking up. Reminded me of a spoonful of dark molasses. Possibly the coffee used was cooked down all day in a coffee pot. Then reserved for use for frozen coffee’s. IDK. Or the method they use to sweeten it is loaded in molasses and someone made a mistake mixing the syrup. Again IDK. This review is solely addressed to the “management” at this location, and hopefully corporate management. Hope they care enough to read this. You must pay attention to the whole process. You’re not just there for babysitting of the multiple colorful teens employed there. Attention to the details matter regardless that it’s only DD. Teens don’t know better and you receive a paycheck to manage them in the way I imagine that DD corporate wants you to. Fast food services are pretty forward on preparation of products. Do this follow this method. If you’re not watching, listening, and tasting what your staff is doing. Then you’re not doing your job and only collecting a paycheck for the least amount of work. Mistakes like this happen and are understandable in my eyes. But repeatedly making mistakes comes down to one thing. Fire the current management and retrain the staff. Only way to recover from 3.2 stars. I hope this review helps. And not for the people waiting their money at this location. But for the management at this location I o take their job that they agreed to more serious. Please read your reviews and take them more to heart. It’s not the customers. It’s you.

A simple mistake can break a five star review. Went to the drive through to order a snack and drinks. Stevie was a pleasant employee at the window. The matcha tea and cappuccino were made well. The bagel bites with chives were hot and toasty. However, the croissant with bacon and cheese was frozen in the center. Seems like a quick toast but without heating the meat and cheese. Some points were made but there's a huge letdown in icy cold bacon and cheese. Just a remark to keep in mind for future orders.