E-Z Rent-A-Car - Albuquerque

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Description

Since 1994, E-Z Rent-A-Car has continued to provide a great rental experience to every customer we serve. Each car rental associate receives specific training to provide the best customer service, while being an ambassador of the city you are visiting. We understand that, in most cases, your interaction with an E-Z Rent-A-Car rental agent is your first opportunity to experience the hospitality and culture of the city you are visiting. Each E-Z Rent-A-Car employee is especially proud of creating that fantastic first impression of their city and we hope to deliver that first impression to you at every step along the way.

"Take the family to explore the Indian Pueblo Cultural Center or the San Felipe de Neri Church and see history up close. Whatever you decide to do, you can rely E-Z Rent A Car to get you there in comfort and safety.With our wide selection of rental cars, truck, and vans, you are sure to find the perfect vehicle for your business, vacation, or insurance replacement needs. Simply enter your pick up and drop off locations or give us a call. We’ll have the keys to your rental car, truck, or van waiting for you at our conveniently located rental desk near the Albuquerque Airport ABQ."

Address: 3400 University SE Suite N, Albuquerque 87106

Phone: (800) 277-5171

Website

State: NM

City: Albuquerque

Street Number: 3400 University SE Suite N

Zip Code: 87106

categories: car rental

Opening Hours

Monday: 07:00 - 00:00
Tuesday: 07:00 - 00:00
Wednesday: 07:00 - 00:00
Thursday: 07:00 - 00:00
Friday: 07:00 - 00:00
Saturday: 07:00 - 00:00
Sunday: 07:00 - 00:00

Reviews

The car was fine, the return process was easy, but it appears the agents are instructed to try to con you into paying more than you need to. 1 they said they would put us into a larger car than we asked for, but did not tell us it would be an extra $60 per day until they showed us the paper to sign. 2 they assume you will just want to pay for a full tank of gas when you return it. Who is going to return a car on empty to make that worthwhile?

Great service at Albuquerque rental counter. Terrific agent and excellent cars.  They even give you a choice and are fast and efficient.  I'd recommend them entirely!  And fewer people waiting in line so I was in and out within 5 minutes!  Until they get  notoriety this is the one to choose!  No wait,  spotlessly clean cars, great rates.

Buyer beware.  This place makes every attempt to scam you.  tells you gas is only $2.22 if you buy it from them but they charge you for a full tank no matter what.  They don't clean the windows so you cant see the little chips then try to charge you for a windshield.  Tried offering us an upgrade for $10 a day more and gave it for free to the guy next to us because we got the last of that size.  The car was fine, just be smarter than them.

Don't leave the key and go during the car return even if the service person says you to do so. What happened to me was that the return time was recorded as 4 hours later than the accrual  and one day extra was charged..... Okay mistakes happen. I called the customer service to fix the return time and asked for the refund. However the EZ Rent-A-Car refused to make the refund. They just offerred me 20% voucher as a compensation.

The car was excellent and the staff was professional.  However, I was running later than I expected to get to my flight due to weather issues and so I didn't get to fill up the car.  I've had this happen before and the rate for gas with Alamo, etc., is a few dollars more than filling it up myself.  The rate at E-Z was nearly $10 per gallon.  I'm very disappointed that they entice people with low rental rates and all of their cars that I saw were a bit banged up on the outside, and that's probably why E-Z is less expensive but everything I signed was on a tiny credit card reader and the HORRIFIC price they charge for gas was NOT CLEAR to me.  I will NEVER rent from them again.  I hope that many others will see this and not make the same mistake.

Our plain was late 3 hrs, we called to inform them and they said their was a $40.00 late pick up fee, the car was dirty and had damage, so be very careful to look the vehicle over and make sure its reflected on the inspection, as they did not go out with us to look the vehicle over, I had to go back in the tell them to correct the information. Also a very hard sell, and frankly misleading in my opinion on the toll booths, so they could charge you the extra $19.00 day. I also had proof of insurance and coverage letter from Credit card co but that wasn't enough, I had to call my co's claim dept to confirm coverage.

Beware!!!!! Charging for pre-existing mechanical damage. We rented a car but they couldn't find it when we arrived. They gave us an "upgrade" vehicle but when we got in the car it was filthy with mud and had damage to hood and side. We thought it was weird so called the attendant over and he marked it on the sheet. When we drove on the freeway to Santa Fe, 2 days later, the car shook violently and the tire light came on. It was terrifying! We filled the tire with air but the problem persisted but at this point we were in Santa Fe. We could not drive over 60 miles per hour and it felt very dangerous. We called to notify E-Z and they told us to return car to Albuquerque. The next day we were flying out of ABQ so returned the car then upon our return, hours early. We let the woman that something was wrong with this car when we received it and she was nice enough to give us a refund. Today, we get a call that they are filling a claim against us for damages because there was mud caked in the wheel wells. This place is not trustworthy! I wish I could upload the video I took of the car shaking violently. It's insane E-Z would rent a vehicle without a proper inspection!

Their customer service in Las Vegas is horrible. Their 1800 number customer service is worse! The vehicle we rented had to be returned because the engine service light turned on this meant they probably don’t do regular maintenance on their vehicles, come on it’s a 2018 Sedona The company could not provide a vehicle for all of us and were very rude about it telling us there was nothing he could do for us. We wasted part of our vacation just trying to get them to help us with this issue. Upon our arrival back home I get an email stating that we owe $100 more because they think the car was returned at 6am when they told us it was okay to return it by 11:59 with an hour grace period. I’m so upset and would sincerely advice you to look for another vehicle rental company!!!!!!

BE CAREFUL RENTING HERE. I rented a standard sized car for my boss who was working in Taos and also visiting a friend who is dying. When she picked up the car, the guy who processed her upgraded her car without telling her that he was upgrading the car and without saying that there would be extra charges the rental had been paid for upfront online. Afterward, when we saw the final bill, they refused to refund the extra charges that were not authorized. This slimy company seems to want to reinforce its bait-and-switch policies and support its dishonest employees.  Triple check everything--paperwork and car--if you decide to rent here.

I would have given this 5 stars, but they charged my debit card $200 the day of rental as a security deposit and their site states it could be up to 21 days until they refund me. Not sure why they couldn’t just put a hold on my card and release it once I returned the car with no damage.

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University car rental

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