The Hotel is excellent. but as the wife of a user in a wheelchair, I think that the dispensers for hygiene products should be placed on the side walls, not on the ends, in order to facilitate handling. And I also think they could change the bathtubs and put fixed benches like in other hotels to provide more security and independence to users!
I stayed at Embassy Suites the first week in July and left my jewelry box in my room. Carol called me and I was so grateful I gave her a different debit card to FedEx, my jewelry. Now it is the second week in September I get a charge on a different card not the one I paid for the room with or the one I gave them over the phone. I called and spoke to Carol again. She looked up the transaction and acknowledged that this is correct and not sure why they charged that card it wasn't the one I gave her, and she would have the general manager call the next day. So, Katie the general manager called, and I questioned where did they get the card that was charged from and why didn't they call me and advise they were going to charge my card two months later? She rudely advised that they could use any card they wanted, and it was attached to Priceline. She offered no apology but said they will reverse it tomorrow. So, watch your personal information with them, it’s not safe.
1st time at this hotel was nice the lady at front desk checked us out 9/5/23 was super nice and staff was friendly. However the pool hours sucked. Hotel was clean. The breakfast was amazing. The room was nice.Rooms: 5/5
Although the hotel looked lovely upon arrival, our experience changed once we checked in. The room had a strong smell of cigarette smoke and filth, and it was overall disgusting. We were also disappointed to find that there was only one washcloth provided, and there had been no water for the past 14 hours with no indication of when it will be turned back on. Additionally, the hotel's system was down and they couldn't add our Hilton Honors number to our account for points. Considering these issues, we would recommend finding another place to stay. Despite being advertised as a 3 1/2 star hotel, our experience was only worth 2 stars.
Everything else was good. Breakfast was good. Front staffs were kind and friendly. Bathrooms were clean. But there are things I was less pleasant during my experience at this hotel. 1. I could hear someone snoring from other room from my bed. If you are a light sleeper like me, please be aware. 2. House cleaning woman tried to come in to my room. I was not in a shape to be revealed in front of public. I shouted "no, I am checking out in an hour" but she still tried to come in. Good thing I had door latch device locked. It seemed she was listening to music or something. 3. The linen of the bed smelled as if it did not spend enough time in drying machine after it was washed. 4. You have to pay to use the hotel wifi. My tmobile was slow in my room.
So I was- still am going through a seriously horrible situation and ended up here one night after leaving the hospital. From the moment I walked in between the front desk ppl, the bartender, even the housekeeping staff... They were just so amazingly helpful and kind and accommodating. I didn't know how long I would be staying and kept coming down extending and they just were so understanding and lovely, really just made this horrible time in my life so much more pleasant. I got names- Dakota-Sasha-Carol- and Leslie are just truly wonderful people. I appreciate them and I would have stayed there again last night but they were booked for a Lacrosse tournament. I plan on heading back there today if there is space. The room was just amazing and the happy hour/ breakfast I mean complimentary happy hour from 5:30-7:30 ? Why not.. but the staff really just made this hotel my forever favorite hotel. I hope I made it clear to them how much they truly were appreciated.
Crazy to think 1986 was almost 40 years ago. This hotel certainly feels older than it need be due to lack of management attention to preservations. That said, the staff was wonderful and the location is unbeatable for business in Baltimore county. Free parking is a huge plus as well as access to adjacent light rail Walkability: 5 minute walk to light rail, McCormick Hq, and an upscale “town center” shopping strip with a wegmans and movie theatre. Great access to i83 too
The hotel is beautiful, but the water is shut off for the vast majority of the day today, and the pool is only open from 5p to 10p. Whoever heard of a pool only open for 5 hours at night. Great, instead of a relaxing early workout, I get to share the pool with 1000 screaming kids from 5pm to 10 pm.Rooms: 5/5
The hotel was clean and well appointed. Close to a nice shopping area with restaurants. The hotel breakfast was very nice with lots of options including made to order omelets. I noticed that staff was very accommodating to disabled and elderly guests which is always lovely to see. My only complaint is that they put a 100$ hold on my card for room service "incidentals" that wasn't used, and there is a pending charge still on my credit card 3 weeks later. I called and spoke to the manager and they were unable to "see it" because it hasn't been charged. Unfortunately it still shows on my balance because they charged it as a "pending" charge. I've never had this issue before and will never allow it again.
If you’re looking for ladybug central it’s there! The room was “partially clean” when we arrived but no major red flags until it was bed time. Pulled back the sheets and lady bug central! Also NOTHING WAS DONE. Maintenance never came! We ended up staying in a friends room. Never given a credit, my money back, nothing. *the 3 stars were only because of the amazing checkin experience!*
