Embassy Suites by Hilton Philadelphia Airport

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About

Enjoy two-room suites, free made-to-order breakfast and Evening Reception with complimentary drinks and snacks.

Description

Welcome to the Embassy Suites Philadelphia - Airport hotel, less than one mile from Philadelphia International Airport (PHL) with complimentary airport shuttle.

We are located four miles from sports venues such as Citizens Bank Park, home of the Phillies; Lincoln Financial Field, home of the Eagles; and the Wells Fargo Center, home of the Sixers and Flyers. Just 10 minutes from the Philadelphia Union and Harrah’s Chester Casino in PPL Park, our hotel is also close to popular attractions including Penn’s Landing, Simeone Automotive Museum, Xfinity Center, John Heinz Wildlife Refuge and Camden Aquarium. Take advantage of the Septa R1-Eastwick Station near our Philadelphia Airport hotel for easy access into downtown Philadelphia.

Enjoy a two-room suite plus a complimentary cooked-to-order breakfast and Evening Reception*. In-room amenities include two 42-inch flat-screen HDTVs, a microwave and refrigerator. Dine at The Grille at the Reserve for lunch and dinner.

Impressum

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Address: 9000 Bartram Ave, Philadelphie 19153

Phone: (215) 365-4500

Website

Email: moc.notlih@mg_palhp

Parking: Lot

State: PA

City: Philadelphia

Street Number: 9000 Bartram Ave

Zip Code: 19153

categories: meeting room, hotel

Reviews

An amazing stay at the Embassy! We was treated excellent for being Diamond members. Rynasia and Tasha was excellent in welcoming us and informing us about the hotel and good local spots to eat!!! Haven’t met that nice of workers in awhile it was refreshing to have there hospitality!!! We received our Diamond member welcome bag and received our complimentary evening reception passes from them!! The inside atrium was very nice!! Pool and hot tub was excellent. Rooms were very nice!! The best hotel breakfast we have had yet!!! Love that it was made to order! Definitely gonna be a place we stay again when in the area for a concert at Philly or traveling to the airport. Parking was steep 25 a night and honestly we felt it should be included but that is what you get for staying right by the airport. Five start hotel! Thanks Hilton  Rooms: Nice large rooms  Nearby activities: Very close to The Mann concert arena  Safety: Paid parking and fenced in hotel  Food & drinks: On site bar  Noteworthy details: Best Breakfast included with hotel stay!

As one who has traveled a lot this year for business and leisure, this has been the best hotel I have stayed in this year.  The front desk staff provided EXCELLENT customer service.  They were welcoming, friendly and informative.  The maintenance and evening reception staff were superb as well.  No matter where you were, there was a staff member who was friendly and greeted you with a smile.  Even when my fridge was not working, maintenance came and fixed it swiftly and came back to ensure it was working properly with an apology for my inconvenience.  That is unheard of in this industry.  This majority minority staff, provided thee best service I feel in the hospitality industry and should teach others in the Hilton community and their industry at large.   I highly recommend this place and will definitely return. PHENOMENAL JOB!  Rooms: My room was immaculately clean and that shower was wonderful.  Food & drinks: The complimentary breakfast was great and the evening reception was excellent.  Noteworthy details: The overall hotel was excellent.  The staff was friendly and professional, the rooms were immaculate, the food and drinks were delicious.  It was great for a relaxing weekend I needed.

Not the best Embassy we've stayed in, but definitely not the worst.  My husband and I decided to stay here with our boys on our way home to Bucks County from Maryland.  It was definitely outdated compared to other Embassy hotels, but not to the point where we cared.  The moment we arrived, we inspected the room.  No stains, no marijuana smell.  We were missing the toilet paper holder, and some outlets were pulled from their sockets, but no big deal.  The breakfast was great, and even ordering from their restaurant satisfied us.  The only things we were not happy with were the slow draining tub, the toilet was also very slow, and the fact that our room key was inactive after one night.  We even got a second set of keys, and they didn't even work.  Kind of inconvenient. On top of that, the one elevator was acting up.  Thank goodness this hotel only has five stories. Otherwise, I'd fear a moment from Final Destination. Overall, though, it's not the worst, but not the best.

CONS - The building is dated. The room they originally gave us was dated, cracked sink, dust on ledges. Additionally, the soap dispenser in the shower was broken off. We had to ask for bar soap. The couch was stained. The room REEKED of smoke...it was SO bad. I instantly felt sick. I never unpacked my bag for fear my clothing would smell like smoke.  I went down to the desk and the staff there told me, giving me ZERO eye contact, that there were no other rooms and nothing he could do, then just moved on to the next person in line. As an introvert, I get the discomfort, but being at work, I think you should move past discomfort to guarantee customer satisfaction.  PROS - I sent my husband to the front desk instead he's an extrovert and a people-person. Whomever he spoke with did reiterate that the hotel was full, but told him they would comp the one night. They were really nice about it an apologetic. They did move us into a better room the following day that did not smell of smoke and was in better shape. It was kind of late in the day, but the best they could do. Most of the staff at the front desk were amazing except the one guy. I wish I had remembered their names to give them shout outs.  The pros of most Embassy suites are the full breakfast and Evening Reception. Parking is $25/night. This particular hotel was 5 minutes away from the airport and I was running in and out on a red-eye, so the location is convenient. But I would not stay here again.  I just checked my invoice and the first day was not comped! I contacted Customer Service and they said someone from the hotel will reach out to me in a few days. I will adjust my rating/review accordingly!  I do understand that things happen and that people break rules and smoke, but it’s how you handle customer satisfaction that really shows how good a hotel truly is.  UPDATE: Still no refund for the first day and the person who emailed me and stated to reach out if I don't receive a refund in 2 weeks, did not respond to my last email. Adjusting my rating to 2 Stars accordingly...Reading other reviews, I can see this hotel is truly ailing.

The ladies at the front desk were polite and professional. My family and I enjoyed breakfast and the variety.  The accountant/accounting department I spoke with on the phone via their number ; press 4 …. Was not polite and hung up on me.  In addition to your hotel fee, for incidentals this hotel only charges $100 per night!!! Don't not look for your held funds after checkout! I was informed due to previous destructive patrons is the reason for the increase of $100 /day.  Although I was told it would be released after after I checkout...I am still waiting. I was informed it can take up to 5 to 7 business per financial institution.  Hotel grounds are poorly managed. The grass is over grown and trash is everywhere.  Towel shortage: I asked the front desk four times including the assistant manager. Also I specifically asked the lead housekeeper twice. Gone for the day; returned after midnight to no towels. I had to request again!  Elevator: do not use the elevator on the right the one closest to the hallway....look up and the up/down arrow signal is ajar adjacent to the front desk. It did not work just about our whole stay. I seen it work once and the staff offer us a ride and I declined. Use the stairs as much as possible because overall their elevators are slow.  Pool; No towels at the pools and pool was cloudy and dirty visible dirt/grime floating and hair. Also the hot tub pump suction cover missingleaving a 6x5” wide hole in the bottom of the hot tub possible for a child or adult being injured.  Room: curtain ripped, mold, broken light switch, no body wash, only hand soap to wash you body the front desk said they are out of body wash, sliding door handle  Fire door broken; the alarm does not sound. First floor fire escape needs to be cleaned.

It was once a beautiful place. It has seen better days. The carpet in the atrium needs to be replaced with vinyl tile. It is stained badly. The elevators are the slowest I've ever used, so plan ahead when you need them. Overall, the place gets abused by the guests. On the bright side, the staff go above and beyond to make your stay better. From the shuttle bus drivers, to the front desk staff.

I got one of the “ Pure Wellness” suites last night. There is a large Air filter machine which worked very well and the room air was excellent. The carpet needs updating, the room itself was nice! Amazingly large TV!! Parking costs $25 daily, which is about average when a Hotel charges for parking which I try to avoid whenever possible as it should be part of the hotel cost. Staff was very nice and helpful - 5* for that. And the room is very very soundproof from the outside. I saw an Amtrak train behind the hotel but didn’t hear it at all. So bravo on the window’s soundproofing! No sounds of traffic either which I certainly appreciated.  Breakfast features made to order Omelets, French Toast, Pancakes. Very good!  Only complain was the bagels which I was not at all impressed with. Tasted like dollar store variety. Need to improve them.

Overall, I liked this place. The room was great. Had a king suite. Only downside to the room was the sink making noise when i tried to use it. The service from everyone was good. Only part I didn't care for was the bar area. Waiting a while to use my complimentary drink coupons but left after a while of just standing there. The food was alright. Lots to eat.

I checked in on the app but this check in was different, I wasn't allowed to choose my own room. After I was notified that my digital key was ready I contacted the hotel via the messenger option in the app to ask what type of room was in. I wanted to make sure I would be comfortable. Nonetheless, arrived in Philly and got into the hotel around 1am. I go to my room and find that my room has not been cleaned. Not only is my room not really cleaned but the shower in the bathroom is broken and all of the soaps, shampoo, and conditioner have been ripped out of the wall. So I decided to sleep on the couch because at this point I traveled almost all day. The next day I went downstairs to change my room so I could shower and feel human. I find out from one of the staff people that the room I was check into, should have NEVER been assigned to a guest because the room needed major repairs. The hotel has not comped me the first night in money nor in points. I am beyond angry especially as a HH members. This is not how you treat valuable guests. And the icing on top was finding out the room should have never been been assigned.

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