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Empire Tools

  1. Houston
  2. Houston Hardware Store

Reviews, get directions and information for Empire Tools

Empire Tools

About

"The Working Man's Toy Store"

Description

Empire Tools is a Houston based company that has been family owned and operated since 1977. We offer the largest selection of tools in the Houston area and have one of the largest showrooms in the country. In addition to sales Empire Tools is an authorized warranty repair center for Makita, Dewalt, Milwaukee, Bosch, Bostitch, Porter Cable, Delta, Flex, Senco, Stihl, Hitachi, Jet, Powermatic, Belaire, CS Unitec, Nu Air, and MK Diamond products.

Address: 6327 W 34th St, Houston 77092
Phone: (713) 957-8665
Email: moc.slooteripme@ofni
Parking: Lot
State: TX
City: Houston
Street Number: 6327 W 34th St
Zip Code: 77092
categories: tools/equipment, hardware store


Opening Hours

Monday: 07:30 - 18:00
Tuesday: 07:30 - 18:00
Wednesday: 07:30 - 18:00
Thursday: 07:30 - 18:00
Friday: 07:30 - 18:00
Saturday: 07:30 - 15:00

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Reviews
Best in-store selection, and great customer service as they will guide you in getting tools "warrantied"/serviced. They have helped me with tools I have purchased from Empire and elsewhere. Also, don't mess with them or your picture will end up at the front door.
Friendly and professional, customer-oriented, great customer service, great tools! Hector via phone and James in person were super helpful and informative. We spent three weeks trying to connect with Ryobi online and over the phone to get them to help us fix our broken weedeater and chainsaw—to no avail and with ceaseless frustration along the way! Then in less than 30 minutes, Empire Tools solved our issues.
People working in the store are very friendly and helpful! They solved all our problems. James is great! A very nice and smart guy. Extranet easy to work with
Very helpful and knowledgeable about the warranty on the mowers. I really appreciate their services and would really recommend them. Thanks Empire Tools.
Empire Tools has everything you need! My dad got a great deal on a Simpson pressure washer. James is knowledgeable and was very helpful. Definitely coming back for more supplies. Empire Tools is way better than Home Depot! Better prices and better deals :
Finally found a really good tool store that I can run in and out of and get what I need! The convenience is what I like the most!! No overcrowding like the big box stores plus there’s no hassle with trying to find an employee . The staff is very knowledgeable and ready to help. I highly recommend Empire Tools for all your DIY or contractor/business needs!! Also they carry all the major brands Bosch, Mikita, Milwaukee etc…..
Highly recommend this wonderful establishments for all your electrical tools needs!! Great customer service even better prices. I got myself a Simpson power shot putting out 3600 volts, great addition to the manshed I’m making in my backyard!
We My company and I have used Empire for years. During Harvey we started using a respirator we like very much. Today we went to purchase 2 new ones, we were told the respirators now come with Hand sanitizer due to Covid. We thought that was dumb but we need a new pair for construction like they are designed. So the employee turns around grabs a respirator and a bottle of hand sanitizer and the respirators separately. Then rings up the purchase which comes up as $29.99 for the Respirator and SEPARATELY $7.99 for the hand sanitizer which they have bottled themselves. We asked this be separated and we only need the respirators. He told us that this is just how it is sold now. I don't think painters need hand sanitizer with their respirators. Additionally, Empire treats the customers coming into the store like Criminals. As you walk up to the store it is like walking into a police station of most wanted posters. we have dealt with this as it does not apply to us but it just seeds distrust from the moment you walk into the building. We feel that forcing hand Sanitizer purchase with a respirator is another form of gouging and due to this we will no longer use Empire tool. Reply to owners’ comment: You are correct I did call, on which call I was told this was included. My understanding was by the manufacturer. I did not once accuse you of bait and switch I accused you of a form of price gouging, in which you are taking advantage of the current pandemic to force the sale of hand sanitizer with an Item that is mostly used for construction purposes. "§17.46b of the Texas Deceptive Trade Practices-Consumer Protection Act provides that it is a false, misleading or deceptive act or practice to TAKE ADVANTAGE OF a disaster declared by the Governor under Chapter 418, Government Code, or the President by: “Demanding an exorbitant or EXCESSIVE price in connection with the sale or lease of fuel, food, medicine, lodging, building materials, CONSTRUCTION TOOLS, or another necessity." While you “take theft and fraud very seriously,” and you “refuse to become a victim to those who choose to prey on hardworking individuals“ according to this law that is exactly what you are doing to the people that patron your store. Being forced to buy one thing so that you can buy the other is a bad business practice. You were asked at the counter to remove the hand sanitizer once we noticed that the items were separate. We did not buy these masks to deal with Covid-19 we purchased them for working in a dusty environment. We decided that it was more cost effective to purchase your masks than try to track down another set today. You were given the opportunity to make the situation right however, the cost of doing business in this case was this review. Before you get on your self righteous tangent that you are less expensive than amazon there are plenty of websites that show these can easily be had for less on-line. Additionally with a quick google search I was able to find them in Houston for $27.50. This is a product I have purchased from you in the past and now in the future I will purchase from another store along with all of our tools. Your company does have a good selection but your combative responses and lack of ownership are just more reason people shouldn't do business with you.
Having a hard time finding a replacement part for your tools Empire Tools is the best place to get it no doubt from my personal experience i give Empire tools 5 's. I also had a mower that was under warranty and they took care of the warranty process with no charge!! Thank you EmpireTools!!!!
Dude for the mechanic a must to have 90° needle nose pliers they are in stock . THANKS EMPIRE TOOLS
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