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Reviews, get directions and information for Enterprise Rent-A-Car

Enterprise Rent-A-Car

Description

Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 6000 branches, in cities, airports and neighborhood near you.



"Enjoy clean, sanitized vehicles and a low-touch rental process with Enterprise Rent-A-Car in North Syracuse. No matter when or where you want to start your next adventure, when you're ready, we're ready to fill your car rental needs at one of our 7,000+ locations in nearly 100 countries and territories."
Address: 3605 Brewerton Rd, North Syracuse, New York 13212
Phone: +13154543000
State: NY
City: North Syracuse
Street Number: 3605 Brewerton Rd
Zip Code: 13212
categories: car rental


Opening Hours

Monday: 07:30 - 18:00
Tuesday: 07:30 - 18:00
Wednesday: 07:30 - 18:00
Thursday: 07:30 - 18:00
Friday: 07:30 - 18:00
Saturday: 09:00 - 15:00


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Reviews
The team was excellent to work with, professional, friendly and understanding. My family and I enjoyed our rental. The pricing was very good, about the middle of the market, the service was excellent. Absolutely would recommend this location.
The employees in their are nice, but after already being charged money on my credit card that was supposed to be covered my Geico insurance this past and after getting that taken care of in 3 days. Lo and behold I woke up to find that I was charged by Enterprise a second time and they're too useless to give me a refund.
My 80 year old mom needed a rental car while her car was in the body shop. I stopped in to schedule it and was helped by Hunter. I explained that my mom was a little nervous about driving a different car as she has been driving Toyota Camrys for the better part of 10 years. Hunter said he would do everything he could to have a Camry for her on her pick up day and he came through! Not only that, Hunter made the paperwork process so easy & seamless and when it was pickup day, he treated my mom and I with such care and attention. His approach to his job is exceptional - he is efficient, so incredibly kind and friendly and sincere. In this age of sometimes questionable customer service, Hunter is a breath of fresh air. If I could clone him for our small business, I would - he is what every employer hopes for in an employee! Thank you Hunter and Enterprise for taking such good care of my mom!
it was okay it smells like cigarettes and I think senior more often and put on portable connect the air smell fresh
On December 17th I was in a car accident and had to get into a rental, Hunter at the North Syracuse was great. He was very helpful he knew what had to happen. I felt bad at times I was calling him every other day to see if he received anything from the other insurance company. Hunter has great customer service.
Worst customer service white skinny guy working here not at all he wants to help
Great customer service, and a clean rental! I couldn't ask for anything more!
Horrible and unprofessional experience. Worst rental ever!! I rented a vehicle from Enterprise on Friday, 8/28/20. I have rented a number of vehicles over the years for work out of the same location, so I have become very familiar with the process and rental workflow. Each and every time I go to Enterprise, there is always different staff or trainees on site, so you never really deal with the same person multiple times. This time in particular, I had reserved a vehicle through an online booking. I had accumulated points from my frequent trips to the rental facility, so I wanted to use some of the free points for a trip to Rochester. When I arrived at the Enterprise location, I waited for over 10 minutes only to be told they did not have a vehicle on site for me. The individual who was helping me noted that you can reserve cars online, but it does not mean they have them or will have them onsite. [So essentially you are able to book online with no certainty that you will actually have the rental the day you need it]. After asking to speak with a manager or manager trainee, it was learned that they did not have any vehicles coming back that day [being a Friday], but that their Route 11 location had vehicles to boom or rent. I then had to request a shuttle or give me a ride to this location because you aren't allowed to leave personal vehicles on site. Once I arrived at the route 11 location, the driver quickly left. It took a few minutes, but I was able to speak with a individual who noted to me that they too did not have any vehicles and was curious as to why they would refer me to this location. She then proceeded to call the Genesee Street location to question them on why they would send me there. At this point I became stuck because as noted the shuttle driver left after dropping me off. After waiting for 15 or so minutes and no sure what to do, a rental car did get returned. However, I was not able to use my points. In order to be able to use points, you have to book your reservation through that exact location. Attempts to do this on my mobile devices were not successful. Thus, I had to pay out of pocket. The individual I was dealing with at the Route 11 location cold not return my points and told me to call their corporate offices. [Once on the road I called one of the St. Louis locations to get my points return and asked for a return call by the franchise owner of the Syracuse locations so I could explain this horrible ordeal. BTW, still waiting for that call as i have received no calls or follow ups on my experience to date regarding this rental. In the past i have received follow up calls form the Enterprise Corporate offices, but not this time]. Despite renting on average 15-20 cars annually over the past 4 years or so [less this year, but due to the restricted COVID-19 travel]. Suffice to say this horrible experience put me well behind that day as having to be in Rochester around 5:30, I did not actually leave Syracuse till 5:20 or so, putting me at my destination around 7-pm. Truly a unpleasant experience, one i hope to never experience or go through again. More than likely, I will walking a little further down the street to now rent cars from my local Avis....
Rented a car twice, paid by insurance and car were very dirty and empty gas not once but both times? smh
A pleasure to work with. I got stuck without my car for an extended period of time 4 weeks and the dealership refused to give me a loaner. That was a terrible experience but it was an absolute pleasure dealing with this Enterprise location. They were flexible with my needs and super responsive. Ryan Mathis delivers a top-notch customer experience. I used to not really have a preference for rental car companies but my experiences here have made me an Enterprise customer.
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