Enterprise Rent-A-Car

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Description

Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 6000 branches, in cities, airports and neighborhood near you.

"Enjoy clean, sanitized vehicles and a low-touch rental process with Enterprise Rent-A-Car in Lisle. No matter when or where you want to start your next adventure, when you're ready, we're ready to fill your car rental needs at one of our 7,000+ locations in nearly 100 countries and territories."

Address: 1712 Ogden Ave, Lisle (Illinois) 60532

Phone: (630) 963-7406

Website

State: IL

City: Lisle

Street Number: 1712 Ogden Ave

Zip Code: 60532

categories: car rental

Opening Hours

Monday: 07:30 - 18:00
Tuesday: 07:30 - 18:00
Wednesday: 07:30 - 18:00
Thursday: 07:30 - 18:00
Friday: 07:30 - 18:00
Saturday: 09:00 - 12:00

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Reviews

Great folks working there Glen Ellyn Roosevelt Road location, spoke w Austin - very sharp. Reserved a car on my account, they were ok with letting my wife pick up the car, and also gave her a ride from our home in Wheaton. Car was nicer than expected too. Note: the Enterprise website may be wrong about availability for shorter rental periods! Call the shop, see what they can do for you.

Best Enterprise I have been to yet! Tim Powers the manager and his crew do a great job. Not only did they have the car ready but drove me  to and from Gerber where my car was being fixed. They are very organized, friendly, and just have great customer service overall. Would definitely go back anytime as they make you feel like family.

These guys in the Lisle office are fantastic to work with.  They always provide great service, well maintained and clean cars, and they are great at resolving issues at a moments notice without the additional headaches other places give you.  When I encountered problems reserving a car using the Enterprise call system instead of calling them directly, they were quick to fix the problem.  They were so good and resolved it so quick that I had to ask them multiple times to confirm it was completed.  Sure enough, they were right and the biggest hold up was myself.  I don't plan on going anywhere else in the Lisle area to rent my cars.  I highly recommend these guys.

This is by far the worst company I've ever dealt with. RENTERS BEWARE!! I really wish I could give zero stars. Needed a car for a major emergency so I called the office in Lisle IL and reserved a car with no problem. Took an Uber and when I got there they said they had no cars available and didn't have my contact info to let me know. I mean, what??? That was all given with the reservation. So instead of trying to attempt good customer service they didn't help in any way to find us another vehicle, they just handed us a card with other locations and told us to call around. I did that and got another location in Naperville IL, reserved a car, confirmed it was good to go. Got another Uber and by the time we got there they were closing and didn't want to take an extra five minutes to help instead they came back with the same excuse they have no cars. I will never use this incompetent company ever again.

I rented a car for a weekend to drive out and see my sick grandfather. I picked the car up on a Friday night and parked it in the guest parking if my apartment building. When I woke up at 5am to take my trip the car was gone. I found out it was towed due to expired license plates. These plates weren't even recently expired they were expired by 3 months. Although it sounds really crappy an apartment building can let tow trucks come out and tow over plates, I really think it was pretty ridiculous enterprise gave me a rental that had expired plates. I went to the tow trucking yard and paid almost $200 to get it out because I only had the weekend to get to see my Grandpa. This caused me to be 2 and a half hours behind on a really tight timeline for a quick trip. And I also had to drive with expired plates and was nervous about being pulled over for it the entire time.when I returned the car on Monday what really surprised me was that the staff / manager didn't even apologize. I did get reimbursed for the tow, but his attitude was almost like he was doing me the favor. I've worked in customer service so I didn't make a huge stink about it, but I was surprised I didn't even get an apology and literally the vibe I got was like they were doing something nice for me by reimbursing me for the tow and rental. This trip was really important and although 2 and half hours behind may not seem so horrible when you only have one weekend to make it there for a family emergency and back by Monday, it was a huge inconvenience to have to deal with the tow. I was mostly just disappointed with the attitude I received. They didn't even say they were sorry for the inconvenience or give me any type of future free rental or discount. Although all I really would have appreciated was an apology  not the vibe I was given a favor. I was just super disappointed in the customer service and how it was handled.

Was in a difficult situation with my personal car and the guys at this Enterprise were excellent and really helped me out. By far the best experience I've had renting a car and I have some horror stories, and I highly recommend this location. Definitely using these guys again next time I travel.

Cooper did an excellent work with my rental from the moment I arrived. The central reservation office mixed my rental, when Cooper tried to find my reservation it did not show up. He immediately set up a rental car and provided me with the choices I needed for a large SUV or pickup truck. On the return he again redefined customer service, I was stuck on chicago traffic and he called me to check how I was doing, I explained that I was going to be late and he arranged to have the car dropped at a sister location in naperville. When I arrived at the naperville location ñ, the agent there told me that he knew why I was there and that Cooper contacted him to alert him of my late arrival.  This is customer service at another level, the lisle team really understands business travelers and how difficult is to navigate chicago traffic.

Staff was friendly. Reason for stars . When I picked up the car it was ran through a rinse cycle but was not really washed on the outside. The seats had tons of dirt on them. I took pictures so I could show. It smells like mold so it has been wet on the inside and not cleaned up properly. Unfortunately I was so busy I couldn't get back to trade it for something different, so I drove around with the windows down. Plus the car charger didn't work so I couldn't charge my phone in the car.

I rent here everytime I come to Lisle from Houston to visit my kids. Simply, my experience is that they do what they say they'll do ...every time. All of the cars I've had have been clean and without any problems. Easy in and easy out - minimal wait times.

My service was amazing, until I received a $47.80 charge on my credit for just two tolls. And I was only refunded $18. One, I wasn't even offred to have the toll service added on top my car rental if that would have been possible. Two, I already made payments for the unpaid tolls, and I keep the receipts. When I had complained about it to customer service, they told me, the car I had used for the "unpaid tolls", I had it as a "Illinois vehicle" and not as a "Missouri vehicle".  Even though I had proof of payment with the receipts I keep, apartmently it wasn't enough to get my full refund. Customer Service told me i had put in the license plate number wrong. No I did not. I had put in the same exact number as it was on my receipt and emailed copy. Lastly, it shouldn't take no more than a day to give me my receipt emailed to me. Overall, the service was nice but the extra charge for the tolls ruined it for me, even with the proof of all my receipts I keep with me.

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