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Evergreen Funeral Home

  1. Dallas
  2. Evergreen University

Reviews, get directions and information for Evergreen Funeral Home

Evergreen Funeral Home
"Allen Gene Madison, Clifton Maxfield and Edward Jones in June of 1995, secured a financial business loan that would be the beginning of a quality funeral combination service that would meet a diverse cultural and changing community.On the 26th day of October 1996, Evergreen Memorial Funeral Home, Inc. became a reality with Ace Three, Inc. as its parent company."
Address: 6449 University Hills Blvd, Dallas 75241
State: TX
City: Dallas
Street Number: 6449 University Hills Blvd
Zip Code: 75241
categories: cemetery, funeral service & cemetery, community organization



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Reviews
It’s taken me some time to write this review but it’s necessary. My mother passed in March of this year. We ordered a cremation ceremony upon her request. They limited us to only 45 MINUTES. They asked us to create a music playlist of her favorite songs to be played during the slide show and submit pictures for the obituary. Neither were used. Her obituary only had ONE COLOR PICTURE on the front and was one page folded, similar to an elementary school project. No other pictures were included. We also asked for a purple obituaryher favorite color and that request was ignored as well. Just white with black ink. We submitted photos of our family for the slideshow. They included about 5 photos of ANOTHER FAMILY IN MY MOTHERS SLIDESHOW. We didn’t know who those people were, but it wasn’t our family or photos we submitted. They literally rushed us out at the end, before I could recover my mother’s urn/ashes and flower arrangements, stating they had another family service after ours. had to go get help and come back in to get these items after they kicked everyone out.We attempted to congregate in the parking lot and the rushed us out because they were about to close. No other family was coming or came. They also charged us for an urn they never provided because we were already gifted one from a family friend. They also DID NOT HAVE ONE PHOTO OF MY MOTHER on display! I was happy I purchased one and brought it thinking it would go along with the others on display but my picture was literally the only picture on display. My mother deserved better. I wouldn’t recommend them to anyone ever. Still sad about the entire experience..
Mr. Madison was very nice offered us cookies at my son's viewing. Jazz was very nice very friendly and helpful. Easy to talk to.. Thanks Jazz.The flower shop was behind because there were no flowers at the viewing., but later they start coming in.
Evergreen, thank you for your kindness and gentle care shown me and my family during the passing of my grandson. I was a wreck and had no idea what to do, and you guided me through the process. I'm so thankful for the entire staff, who certainly are skillful and qualified to handle bereavement. From the time I entered the building, I was comforted. Special thanks to: Karissa, Christie, Roderick, Jasmaine and Cornelius. Thanks again for all that you do to help families everyday! God bless, Mrs. Pearl
I knew that I needed to write a post after my experience and now I see I'm not the only one that felt this way. The line of work that Evergreen does, you have to be on point , especially when it deals with people's emotions, you have to show sympathy and compassion for your customers. The staff members that worked with my family were very nice and respectful, no issues there. My Mom looked beautiful, she looked peaceful...Excellent job. My issue is with management and their organization. The coordination and time scheduleing.....Who ensures each families funeral is done from start to finish? I ask because I laid my Mom to rest, she was my world and our families ROCK. You ONLY get 1 time to do this. I don't know how to plan a funeral but I know what expectations I had from what was shown to me. We had plenty of communication of what was needed and wanted from both the church and the funeral home. To start, I asked for a large photo to be placed outside the viewing room, I was told it was not going to be made in time and would be ready the day of the funeral. I had to go purchase 1 myself, 20X30. The day of the funeral your not thinking, your expecting to see what was planned and discussed. Evergreen used my portrait I bought the day of the funeral. Where is the professional 1 you we're suppose to make? Programs/obituaries should be passed out when guest arrive. Service started at 11am, obituaries didn't arrive till 11am. They were folded crazy and not straight, having the quality look cheap when it's not done correctly. The DVD with pictures was NOT played during the funeral. I was told it would be played at the repass to ONLY see 10 pictures of the 48. It's a horrible feeling to have things not going right during 1 of the worst days of our lives. Went by the funeral home the next day to speak with someone about the issues and was told it was the "churches" fault the DVD wasn't played. Not professional During mid conversation in the office, the owner shifted the convo. and started talking to my family member in a jokingly manner, trying to lighten the situation..Which was inappropriate. During this time, I was very calm, I only wanted answers and to be heard. In all, I felt we were taken advantage of and brushed off on the services we never got for the amount of money they received. It felt like we were on rotation and on to the next. My Mom didn't deserve to be laid to rest this way, with the family not feeling they gave her the best.
You'd think of a funeral home to be very sincere, sensitive, and caring people that worked there. The lady with short hair behind the desk literally got an attitude with me when I told her that my mother in law's name was spelled wrong on the Powerpoint behind her during the Viewing. It was incorrect and I asked if it could be updated and she said "it doesn't matter what is up here anyway, as long as it's right on the card on the door of where she is." Yet when I walked back in the main lobby to see if it was updated, it WAS and I mentioned that it had been changed so it's good now, she said Ma'am! Our media person is not even here today so no one changed it. Well sorry but more than just me saw it spelled wrong and it clearly was changed to make it look right now that you know you were wrong. She was just very rude and snarky and inconsiderate, considering we were at a viewing where you'd think everyone would be very sensitive in the setting we were in. Another complaint is that my flowers I bought $150 worth were not even in the viewing room hours after the viewing started. I had to ask them to find them and they were randomly on the counter in the florist area. Definitely will never recommend this place to anyone wanting their funeral services in South Dallas. This woman at the front desk should be fired as she was very unprofessional, rude, and was cracking jokes with the cleaning crew in a very sensitive situation.
Words can not adequately express how pleased I am with Evergreen from beginning to end. Karissa and her team were absolutely amazing during this difficult time. Five star service!
Our family is very satisfied with the care of our loved one entrusted to Evergreen Memorial Funeral Home. The staff is very compassionate and professional. We appreciate them!
I would like to personally Thank Evergreen for walking me through such a difficult time in my life. Losing a Mom is hard but when you have people that are compassionate and take great care of you while you're hurting. Again Thank you.
Very professional and compassionate funeral home. During my family’s time of bereavement, this place went above and beyond their call of duty to suit my family. Highly recommended. Thank you Evergreen!
The Funeral home did a wonderful job on my son so I am very thankful for the support and love you all share. The only problem was the
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