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Factoria Post Office

  1. Bellevue
  2. Bellevue Post Office

Reviews, get directions and information for Factoria Post Office

Factoria Post Office
"Visit your local Post Office™ at 12400 SE 38th St! The U.S. Postal Service® USPS® is the only organization in the country to regularly deliver to every residential and business address. USPS is committed to providing secure, reliable, and affordable delivery of mail and packages to more than 157 million addresses in the United States, its territories, and its military bases worldwide. Processing and delivering 47 percent of the world’s mail, USPS manages over 30,000 retail locations and constantly innovates to make customer experiences better."
Address: 12816 SE 38th St, Bellevue (Washington) 98006
Phone: (425) 746-1462
State: WA
City: Bellevue
Street Number: 12816 SE 38th St
Zip Code: 98006
categories: jewelry & watches store


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Reviews
Staff here are rude. One day I came to this spot to send a package, it's a long line and only one woman working there. So I have my kid in the line and I started working on the kiosk. After I got the package done, I went to the line asking my kid out. Then another staff saw my package and yelled at me with very loud voice, "Hey! Hey! You! You did it wrong. Get back to the end of the line and I will help you". I don't like his raised voice. But I want to do it right way, so I went to the rear of the line. I saw he treated the person in front of me with plenty of courtesy, just because they're the same color. It's my turn, the woman staff helped me. She told me my mailing label is OK, they just have a better way to do that. Interesting. They just had me in the line for another 15-20 minutes. And similar things happened before too. If there's another USPS spot, I won't go to this one. If the recipient accepts other carriers, I don't choose USPS. So rude and no patience. I saw they talk to the customers like giving commands to them. Disgusting. I don't know why this spot got 4.1 stars, it doesn't reflect their service quality at all. Take my advice, driver longer and use another post office if you cannot avoid USPS.
I don't go to the post office much, but I had several items to send and multiple questions. I had to get an estimate and figure out the best packaging for different sized items and the best way to package for protection from damage. Needless to say I was anxious about the outcome. John behind the counter not only answered all my questions he relieved my anxiousness and made me a believer in using the post office for all my future packages. Best customer care in a long time!!
The staff is great, I've been here like 3 times. Yesterday was the last one and they are so helpful, patient and efficient. They work so fast but at the same time provide help. I had no idea how to send a self return package and they helped me. I hope the employees from yesterday are valued. First time in a while I actually leave a review for good service.
everybody work here is so nice to me when i am here. Also never long line and never have to wait so long , quickly pick up and send mail here
Excellent service, very efficient, friendly and helpful staff!
The link on my receipt doesn’t work for leaving a review so wanted to leave one here for Vicki and Kevin. Vicki helped me with calculating how many more stamps I should place on my package today. She was so helpful, patient, and professional. She explained things very clearly and gave great customer service. In the past few years of using the USPS service in Bellevue, the staff at the factoria location are the best. Before I went to the factoria location today, I went to the bel-red USPS because it was closer to me and I was in a hurry. One of the staff there, a middle-aged man who wears glasses and works at the most right side of the counter when you walk into the store, was incredibly unhelpful and it seemed like he did not want to do his job. My request was to know how many more stamps I should place on my package and he straight up told me that what I had on the package was not enough and just don’t send it. What a ridiculous reply. He did not want to help calculate nor help in any ways. It was very frustrating and this was the second time I had met this staff. It has seem like he is not the best at his job. I then drove to factoria and got help from Vicki, who was so great and awesome. In September, Kevin helped me with sending an international package. I let him know that I would like this to be sent spending the least amount of money as I can. He went above and beyond to problem solve with me, using the cheaper envelopes and condensing the space/rolling the two pieces of clothes I was sending to the smallest size possible and even taped the package for me. That package made it safe to my family and I am so grateful for Kevin’s help.
Best post office in town. They are not just professional at what they are doing. They seem to enjoy their job and are so friendly to all customers. I feel so welcomed every time I step in.
Very helpful staff. Glad to have this essential service in the neighbourhood
Very convenient little PO off the beaten path. My experience with the counter staff was that they were friendly and helpful. Parking is fine, but beware that there's a large Asian grocery and a driving school adjacent to it, so egress can be a bit dicey and congested.
I use this post office quite often and have always had friendly, accurate, patient, and helpful service. I absolutely love all the employees here and wish I could give them all a raise myself. If any of the employees are reading this, thank you so much!!
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