Flower Mound Veterinary Hospital

Best Vet ever!!!! Dr. Shaffer and his staff are wonderful. He’s amazing with every dog we’ve owned. We’ve been with Dr. Shaffer for over 25 years and I would recommend him to anyone.

All of our pups come here for their veterinary needs. Professional service and friendly staff are the reason we come here. Top notch!

Dr Shaffer is the best vet I've ever had the pleasure of bringing my pets to. My pets and I have been coming to see Dr Shaffer for the last 30 years. He's always welcomed them when they were babies and then he was there for them and me when it was time to say goodbye. Thank you Dr Shaffer.

Please don't judge the book by its cover! The clinic has been around for some time and as such the infrastructure may look older or shabby but the doc and the staff are equally experienced and at the top of their game. My puppy was spayed there recently and had her shots and I was blown away by the quality of their work and genuine care for the animals and their parents!

Dr. Shaffer is literally the best vet ever! He is so calming and kind, my senior dog. Buddy loves it here. Treats galore for him. I'm going to say this again BEST VET EVER!! Dr Shaffer and his staff give him every treat they have.

Unforgivable. 1. Our 13 year old Westie male was losing his battle with a bad liver. After 2 days of no food or water, my son called FMVH and asked the lady on duty to ask Dr Shaffer, if he could recommend ANYTHING to get him to eat or drink. THEY NEVER CALLED BACK. Barney peacefully passed away in my arms the very next day. STILL NO CALL FROM MY 13 year Vet! Been a month now and Still NOTHING! 2. A few days later I was in their office getting a prescription for another pup. THE VERY SAME LADY THAT LISTENED TO MY SON’S “NO WATER OR FOOD CALL”waited on me. Did she ask me how our dog was doing? NO. Am I surprised? No. FMVH HAS NOT BOTHERED TO CALL US IN OVER A MONTH. Barney had taken Xrays, an EKG and an Ultrasound the previous month at an Imaging facility. Things were not going well…. YET DR SHAFFER OR HIS OFFICE DOES NOT SEEM TO CARE!! 3. Our other Westie died 1/29/21. A few months before that, I rushed her, on a weekend, to the FM Emergency Vet Clinic. The Emergency Vet examined her and say she would send her findings to FMVH, but I had to call Dr Shaffer first thing the following Monday for further tests. I called that Monday, first thing. THE VERY SAME LADY ON DUTY, THAT DID NOT CALL US BACK WITH BARNEY recently, explained to me AFTER HEARING OF OUR EMERGENCY VISIT: “Well, we are booked this week”. You will have to schedule a visit the following week!” REALLY? My dog spent ER time just 2 days ago AND NEEDS TO GET SCHEDULED! Next week? Really? I have talked to friends, neighbors and even vet office personnel on this. To a person, ALL were APPALLED! The answer should have been, “We are booked, but we will get you in” NOT what she initially said. As it turned out, I got my dog in, but not without begging. Summary: Dr Shaffer is a very friendly guy and I did enjoy his friendship. For MINOR medical things, he is fine. Anything beyond his basic services, he has not been out front trying to get answers from specialists. I have found out that other vets would have done more with specialists and SOONER. I was aghast, but Dr Shaffer told me 1 week before Barney died, that the Westie breed had chronic liver problems. WHAT?? My first Westie pup died age 12, 15 months before her brother, with LIVER problems. WHY DID YOU NOT TELL ME THIS? Maybe we could have extended a life. We had 15 months to try SOMETHING! Yet you said NOTHING. Another Review on this website suggested that Dr Shaffer has too many clients. I would now say, I agree. Maybe he could have done more to save a second life. Maybe not, but he did NOTHING.. I have now switched vets. People that I have talked to regarding my recent history, would have left FMVH a long time ago. I should have payed attention to the over 50% times I called: “Please Hold”, Too many clients for an effective practice? You decide. I wish the staff well. I will not sacrifice my third and last pup to FMVH..He deserves TIMELY care with an office of compassion. I truly thought it was the best. Sadly I was wrong.

I have been taking my dogs to Dr. Shaffer since 1981 and I would never consider going anywhere else. He has been with my dogs from the day they were born until the sad day when we had to say goodbye and he has always been attentive, considerate and gracious. And besides all of that, he is a fantastic vet and always seems to make my puppies better. He is one in a million and I dread the day he retires.

Dr. Shaffer has been our vet for 25 years. He truly loves animals and has taken care of four of our dogs and cats from cradle to grave. He will call to check up on a suffering pet and do everything in his power help you make the right decisions regarding your pets care.

Dr Shaffer was amazing with our cat, Rhett Butler Kitty, and figured out that he had diabetes. He did everything he could to save him, including seeing him in the middle of the day when I didn't have an appointment. His staff was so amazing and caring, and when it was time for us to say goodbye, he helped us through it. He let me hold Rhett while we had to put him down, and his staff gave us as much time as we needed to be able to say goodbye before we did. I donated the two bottles of insulin that we had for Rhett, because Dr Shaffer was caring for two other diabetic cats. He was so supportive during what has probably been one of the most difficult times in my life, and even though he had only seen Rhett a few times, Rhett adored him. We will definitely be bringing our other cats here for everything else.