Reviews
I came here with the recommendation of my Dr for a blood test. From registration to the test, it was a very pleasant experience. The receptionist and phlebotomist were very nice and I was in and out fast!
The lab is incompetent. They can never find the correct lab order. If they find one at all. Staff will just tell you oh well its not here, when the patient called the day before and was told it was here. Even the phlebotomist are rude sometimes.
Made an appointment online, which in theory affects wait time. Arrived well before the appointment time. Made it into a room and then sat there for nearly 2 hours, with several people opening the door and seeming surprised we were there, before I left. I got a call 2.5 hours after my appointment time that "we realized you're not in the room". So I told them why I left and was told that wait times are the same for everyone, an average of 3 hours. If I'd known that appointments are meaningless, I'd have waited the 90 minutes at the WellNow urgent care and been done.
Went to have blood work done and a EKG, went early in the morning the nurse who was checking people in was so rude, understand he was the only one there, but still just had a simple question and had my head handed to me,l. Understand being overworked but still greet your patients with a smile and half way cherry attitude make everyone a little better. Than to top it off signed in and the nurse went right over my name as someone else signed in on the same line. Told them about it and it was no big deal. This place needs to be revamped with different staff who care. Can't give this lower than 1 star.
I absolutely love going here. Heather Daniels is so considerate and understanding. She always listens and is patient. Also, there is a nurse there by the name of Amber who is phenomenal. She is so warm and welcoming. She makes me feel like I’m talking to a friend when I’m there.
Had the absolute worst experience getting blood work here 6/04/21. The girl drawing the blood was monotone and spoke under her breath after I told her I had trouble hearing her. She was incredibly rude. I needed 5 vials and when she put the needle in she could not keep it still. She was reaching for things and digging the needle side to side. I tried to tell her but she did not care. It took forever for the 5 vials. I made a comment about how she had my arm way above my heart and maybe that's why it took so long and she snapped at me and said "well, I'm only 5'7". Here's a message that management should relay to their employees. THE COMFORT OF THE PERSON DRAWING THE BLOOD SHOULD NOT BE MORE IMPORTANT THAN THE COMFORT OF THE PATIENT.
Sometimes these guys are great! Other times, not so much. I really like my doctor and her nurse that I have been seeing for several years. But the staff is kind of iffy. I was recently in the ER and called for my follow-up visit. I am not being scheduled for 6 weeks for a follow-up. Unbelievable. I hope it's nothing serious.
Had an absolutely horrible experience here today with Dr. Dunn. She was supposed to remove and fill a loose filling on the back of my front teeth. While drilling she accidentally chipped the back of one of my other teeth and ended up having to fill it. During this I had a panic attack and she was very rude to me about it. After I went to the front desk to get checked out, they tried to have me sign a paper to pay for the filling I didn’t ask for nor consent to.
I used to go here for years. But this last year this location has gone completely down hill. They are unprofessional, unreliable, and rude. They assigned me a prescribing doctor when doing an MRI, well that doctor refused to call back and share the results. I had to hound this place for a month for them to get the results. I picked up the results and after a week of picking the results up they called me to come pick up results I already had gotten. Also, my boyfriend went there for a covid test.. he tested positive. They FAILED to contact the department of health. They also failed to put him in the system so it was like he was never seen before. And when he called them to clear things up they said “it’s not our job”. So this place allows people, doctors at that to “not” do their job but they have no problem filing insurance and making sure they get paid. Also when the nurse called to tell us he had covid she says “ya sorry you have covid, bye” and hung up. I never heard from the prescribing doctor, I took my business somewhere else. I also did fulton medicals job for them and reported the positive case in addition their lack of expertise to the department of health who also recommends to not use this place and were thankful that I knew what to do when the doctors did not. Do yourself a favor and drive to Oswego well now. THEY WILL TAKE GREAT CARE OF YOU. Giving one star is giving too much
Had lab work here for my daughter a few times. She passes out every time she gets it done. The staff here is kind, caring and highly professional. It is the only place my daughter will go. Thank you for making it as easy on her as possible.
