1st time at a Gates. I loved the ordering process and set up with cooks. Very fast. I got the combo which was way more than I could eat, but wanted try everything. The waitress was awesome including getting my to go box wrapped. Comfortable seating area. I would recommend the hot and spicy BBQ absolutely amazing and food was great just no real wow factor.
It was expensive for me, who wanted to experience AS MANY DIFFERENT MEATS as I could. I it lots of leftovers. Got Ribs, Brisket, and Turkey BBQ sandwich? Bread on bottom, beans and coleslaw. Oops, I did get fries. Kid-friendliness: Yes
The person taking the order was rude. Menu was confusing and rather restricted. BBQ sauce tasted nothing like any BBQ sauce I've ever had in a bad way. The food was average at best. Burnt end sandwich had a good smoky flavor but the BBQ sauce ruined the flavor. Ribs were fatty and not fresh and had too much seasoning on them. I wish I had gone somewhere else and gotten BBQ that was actually worth it so I was really disappointed with this place. Parking: Shared parking lot so may be hard to get a spot.
They literally gave me a sandwich FULL OF FAT and NO MEAT AT ALL. I work hard for my money. Idk if it was that fat white boy with tattoos on his face or if yall just suck but next time Im in KC Im tempted to stop by and go off on yall. Who tf want to eat chopped fat? If you dont have burnt ends tell customers you sold out! I had to throw it away. -STAY AWAY FROM THESE CLOWNS!
Hadn't been here since the building burned down years ago. Way too long as their bbq is one of my favorites. I use their original sauce in my baked bean recipe at home. My favorite. Got the usual "Hi, how may I help you", upon entry. My ribs were excellent. Tender, fall off the bone and juicy. Beans were smoky. My wife and cousin both had the burnt end sandwiches. Neither could finish the large portions. I carried home the extra and added it to beans I made the next day for a family bbq. Yum.
My friend and I met for lunch at Gates. When placing my order, I asked for a "Pulled pork sandwich" and my friend ordered "Burnt Ends." They put the food on our tray and we paid and went and sat down to eat. When we sat down we were quite confused because the sandwich I had looked like brisket and my friend's Burnt Ends looked like someone put pulled pork in a blender. I brought the sandwiches back to the register to make sure we received the correct food and she assured us that my sliced ham on a bun was their "Pork sandwich" which isn't what I ordered. And that Gates has a "special way of doing Burnt Ends" where they shred it... We reluctantly went back to the table to eat. My friend took two bites of his Burnt Ends, and it was nothing but fat; so he stopped. I took a few bites of my "Pork not pulled pork" sandwich which also tasted extremely fatty and honestly kind of cold then finally gave up as well. A staff member stopped by to ask if we wanted boxes for our two sandwiches that had two bites taken out of them and we said no, because the food wasn't very good. She proceeded to explain to me that Gates doesn't sell "Pulled Pork..." despite being exactly what I asked for when I ordered and that their burnt ends are different than most. She tried to get us something different but we declined because the food overall was just really bad, so she proceeded to call us "stubborn" for not letting her help the situation. The fries were the only decent part of the meal. A short while later, I saw the same staff member sit on a chair in the corner of the dining area to take a quick break. She was wearing a glove on her right hand as she wiped off tables and such. While sitting, she proceeded to take off her shoe and massage her foot / adjust her socks with the glove on. After she finished with her feet she proceeded to go back to cleaning tables with the same gloved hand. I'm disgusted by the food and staff and just spent $25.87 only to go home hungry.
If I could give less than one star review, I would. The pork was so fatty you couldn’t take a bite basically raw. Unable to eat any of the food that was served. The service was horrible and staff was incredibly rude.Food: 1/5
They were having system issues but the person working the front keep their cool and kept serving with a smile. Food was fabulous! Huge portions. Place was clean.Food: 5/5
Complete new staff. Nice people but the food has changed not for the better. Don’t be fooled by the delicious looking burger on the menu. It’s a thin piece of disgusting meat.Food: 2/5
When I walked in, I didn’t realize they are supposed to be “crass” or “rude”. I thought I was receiving poor service, but as a traveler I wasn’t aware that was their thing. Later, the hostess proved to show unequivocal hospitality and the food + SAUCE was delicious. Sausage was maybe a big boring but nonetheless I ate my fill! Great food.
