Gateway Pet Cemetery

This was my first experience with pet cremation so I wasn't sure what to expect. My vet's office took care of all of the arrangements so it was a little pricier than what I've seen other people report here. Still, the cedar box and paw prints were beautiful and I found myself tearing up on the drive home. Unfortunately, when I got home and took the death certificate out of the envelope I noticed several errors. Obviously, it's just a piece of paper and the other items were so lovely I told myself to just get over it. But my emotions were still raw and I was trying to preserve my dog's memory. So I sent an email that night asking if it was possible to make corrections to the certificate. Bright and early the next day a Saturday, no less I receive a call from Gateway to go over the corrections. I was told I would be receiving a new certificate within a few days. A week later I get a call from my vet to pick up the new certificate. It was perfect! Worth the money IMO.

I highly recommend using their services. This was my family’s first time cremating one of our fur babies and I have to say it was the best decision. They took care of my Charlie and made the cutest memorial for our family to have at home. We miss our Charlie so much but knowing he’s home with us now in a proper memorial makes it so much better. Thank you so much for taking care of our baby.

I lost my sweet sweet boy Rocco; Tuesday July 5th 2022. My whole world was shattered as I wasn’t home and my mother found him passed away. We called this place first on the list and were able to get him there immediately. My mom said they were so patient and caring an empathetic . I was at work and they made sure if my mom needed more time with him she could take all the time she needed. Rocco was my baby and I didn’t have the strength to go so my mom went for me but every time I called they treated me so professional .. picking him up I didn’t expect his little paw print the box anything but I am so grateful for this place .. it still isn’t easy and I cry every day for him but this defiantly helps put me at ease a bit knowing my sweet boy is home with me thank you again you guys are the absolute best !!!

We had to have our sweet Nyx put to sleep due to a mass in her stomach. It was devastating for us. We weren’t willing to lose her completely and felt cremation was our option to keeping her with us. So many other companies we called were trying to charge us outrageous amounts of money to have our baby cremated. Gateway was amazing. They were so caring and understanding and they didn’t try to price gouge us in our most difficult time. They took great care with our girl and got her home to us, beautifully and for that I’m grateful.

I've used Gateway seven times. They are very compassionate to your loss and allow you all the time you need to leave your loved one in their hands. Quick turnaround for call to pick up your ashes and memorial items. Paw print is bagged, with a stand and the cedar boxes are nicely crafted. **Update 6/15/19** Latest body count is nine. : My last visit was 3 weeks ago after having to put Jojo another 13.5 year old, 95 lb. German Shepherd Dog to sleep. More on that later. I was also there in August 2018 to carefully deliver my 22 gram budgie bird for creamation. Both experiences were great. They have a new visitors shed. It gives the place a more at home feel, and offers you a place to look at other urn options. You feel you are welcomed in now. Back to Jojo. I was called that his ashes were ready, on Friday afternoon of the Memorial Day weekend. All I was thinking was to get on the 210 EB before 3pm to beat the tush hour traffic. Normally it's a 38 minute drive from Home. Not thinking about the holiday rush I hoped into a traffic jam nightmare. Long story short my drive time was delayed by two accidents. GPS delayed me 5 minutes after closing time of 4:30pm. I called. No problem they would wait for me. The clock was ticking and GPS detoured me off the 15 FWY. A 5 min path was backed up another 30 minutes. I arrived at 5:10pm. I was so grateful they waited for me. With a smile on her face, I was greeted in the driveway with Jojo's beautiful cedar box, his paw print and my heart filled with happiness that I didn't have to go home and come back again after the holiday weekend. I'm sorry, I didn't get your name, but I will never forget what you did for me by waited for my late arrival on a holiday weekend. Gateway goes the extra mile. I tell all my friends about them. Fast friendly and reasonably priced. I love you guys!

Our family pet Edward Maltese passed away on 11/01/2021 around 12pm. I called Gateway Crematory around 2:30pm to ask if I could bring Edward today to have him cremated. The young lady that I spoke with informed me if I could bring him before 4:30pm that would not be a problem. My wife and I were at Gateway around 3:30pm and a young lady by the name of Rose helped us regarding our wishes with Edward to be cremated. Rose was very professional and respectful handling Edward. The next day 11/02/2021 we picked up the remains Cremated of Edwards around 2:45pm. Gateway had placed the cremated remains of Edward in a nice wooden box Pictures attached with this review with three rose petals. They also provided a beautifully worded poem, a certificate of Crematory for Edward, a paw print of Edward on clay with his name and heartful message from the staff at Gateway. This was and still is a difficult time for my family in losing Edward as a beloved family member. But Gateway has made a part of this journey a lot easier for my family with their professionalism and compassion regarding having Edward cremated. Everyone we dealt with at Gateway yesterday and today were helpful and courteous. I’ve attached a few pictures with this review on the material mentioned above. Thank You Gateway Crematory Staff

Worst company. Not only did they make a huge mistake, they had NO compassion or concern. Not to mention being hung up on. Stating to another that I the customer over reacted & that mistakes happen. I dont even know if I actually got my beloved boy back or another pet. Its traumatic enough losing a fur baby but to get a complete wrong order & treated like it was an oops & didn't matter. Pathetic. I do NOT recommend.!! Yes I was refunded but the stress & heartache are unforgiving.

We lost the sweetest dog at 15 years old. We've had her since she was a puppy, and it was hard on everyone when she passed. We wanted to have her cremated since she meant so much to us, and Aj was patient and thoughtful and explained everything. Would definitely recommend this place to anyone who wants a personalized memorial for their little loved ones.

After calling several places a friend gave me number to Gateway I called and they had compassion and explained services prices was great I was able to pick up furbabys ashes within a week. She carried out the box and paw print in cute bag. The whole staff is wonderful. I pray I don't need their services soon but when I do I'll be going back to them.

The workers always say "Sorry for your loss". Quick cremation turnaround, usually always within a week. $100 for most cremations and you get a nice box with the ashes in it. We have had a few pets cremated here.