Gatling's Chapel, Inc

My family experience was horrible these people have no morals or empathy they lack in all human emotion. They only care about the money they will rush your service and even though you sign an agreement they will hold on to your loved ones cremains and all until they receive they’re pay no matter if your agreement doesn’t stipulates they can do so, also the agreement doesn’t even be due yet and I’m pretty sure that this is against the law! Which is why we are currently contacting Fox News about this situation so that people would know that this is the most horrible place to have any love one’s service at.

This place deserves an ABSOLUTE ZERO!! The worst funeral home in Chicago! Customer service 0 empathy/sympathy for the family grieving 0. I would never recommend anyone to go to this place! They are money hungry and dont care about how they make you feel during your time of bereavement! DO NOT RECOMMEND THIS PLACE TO ANYONE!

I had my mom's service at Gatling's on May 27th. It was her request and I wanted to honor it. When we had services there before things went well and most of the staff interact with are very nice. This time however: One, I didn't like how dark my mom's skin was. My mom was high yellow. By the time of her service she was 5 shades darker. My niece, who did her make up still did an excellent job. 2. The technical problems this staff had the day of my mom's service was infuriating. I had emailed the music links and slide show 2 days in advance when I delivered her clothing. And paid the $200 fee for them to play the slide show. My email had very clear instructions on order and when everything was to be played. Got a phone call the same day, from a rude woman, saying to put the music on jump drives fine did that. Tested the jump drive the day before during her visitation with an employee who was there. However during the wake they couldn't figure out why my music wasn't playing. The woman acted like was our our fault. Turns out they left a CD in from a previous service, so all of the thoughtfully selected, carefully timed songs for my mom's wake didn't have a chance to play. 3. During the service, there was to be two song selections. They decided NOT to use our jump drive, and instead an employee would use her cell phone to play the songs. We had to call for and send for someone, both times, to cue up the music because, even with the program, no one came back. 4. There was to be an uplifting slide show with music that was to play on repeat during the final viewing and recessional. The person in charge of slide shows waited until it was almost that time to come and tell me they didn't see my email. As she scrolled I saw it right away, she just hadn't bothered to check, even though I was called by someone from the front desk the same day I emailed it and they confirmed receipt. I emailed to the front desk and SSnow. My email was very specific they waited until the last minute to figure out how to play the slide show. Even though it was in the format they require, we could see on the screen she was having trouble and it only played ONCE and was less than five minutes . They charge $200 extra to play slide shows. I paid it and emailed everything while I was in the office and was told to the person who runs the slide show would test it in advance to make sure things went smoothly. CLEARLY THAT DIDN'T HAPPEN. Thankfully my cousin, who officiated, and I are the only ones who knew was supposed to happen but we didn't let our frustration show as was already an emotional time. But details matter to the families who take time to plan the home going services for their loved ones. It's a disservice when members of the staff show impatience and incompetence as it only adds to the anxiety.

I am so unsatisfied with my services at this chapel. No words can express the amount of disappointment I had with the whole service. First off, Shay in Obituary Planning, was very abrasive and rude. She wouldn't even let me get a word out before she was interrupting me. During the wake, we had to practically beg them to bring flowers that my family paid for. We also paid hourly for the flowers and they said they do no refunds whatsoever but I feel we should've been entitled to a discount because we paid for flowers to be there at a certain time and they were two hours late. It was ridiculous. Next, the funeral itself was overall okay but some things can't be overlooked. First off, They turned the TV off instead of muting it. So, I couldn't connect my phone to play the music I'd picked out for my father's funeral. They approached me like I did something wrong, and I explained I can't do anything because the TV was shut off. Second off, they let two funerals out at the same time which lead to a lot of confusion with leaving to head to the burial. Honestly, I'll give one star because some of the staff were very nice but they will never bury another family member of mine.

My recent experience with Gatling’s Chapel was excellent. The staff was very professional and accommodating. This is my second time using Gatling’s and I highly recommend them. They take customer very serious.

The rudeness by one staff spoils the business! Simple understanding; knowing that clients emotions vary from anger, sadness, & anxiety; makes a world of a difference. People can tell the difference between true sincerity & faking it!!! Particular staff should be more sympathetic. Even respectful apologies by clients displaying these emotions to staff is not truly enough to receive true understanding & a level of compassion that comes with the business of life transitions.

Terrible service would not recommend. My aunty did not look like her self they put too much embalming fluid in her which made it come up through her mouth during the service. The mortuary cosmetoligist came out and tried to fix her make up at the beginnig of the vewing. They did not embalm her correctley which made her skin color darker and her head was swallon. It seems to me that the embalmer put the wrong amount of fluid in the body which made it come up through the mouth and swell up the head.

My mother's cremation was handled here last December. I felt that they could also handle our upcoming memorial/birthday celebration for her. The chapel was appropriate, but I was told I would need to supply my own table to hold the urn. Also even though I was planning in advance, I was told that video services by their chapel would not be available due to construction; I wanted to display her photos by video presentation. Lastly, my counselor suggested that I improvise how the music can be played: on my phone with mini speakers to project the sound...I was left with feelings of uncertainty and doubt that this would be the event I wanted it to be. Then, to save the day, Ms. Wright steps in, on a day I came to make a payment. I don't know if she picked up on my disconcerted feelings, but this tall, composed woman with an elegant braided ponytail, had a take charge attitude, which was what the situation called for! She assured me that everything I needed would be available and she would also try to be there for the event. True to her word, she did show up and the memorial proceeded much as I had imagined it! So grateful for her input and compassion! Ms. Wright was indeed Ms. RIGHT! She was in the right place at the right time for me!

I have yet to figure out why people even consider this place they are rude and everything is about the money.. they have these 1.5 hr services and rush you and your love ones out. They have 3 to 4 other services going at one time… Their sign on web is not updated for flowers/gifts/message/picture /video zoom… come on this 2021. Don’t bother calling after your love one service and they have gotten paid, they have no customer service for u The only thing I can come up with is they are close to the highway. I would not even consider my worst enemy or a dog services there.

Horrible since the kids took over. My grandmother was light they made her dark. The wig I brought wasn't the one they used. If I could give no stars I would. Used them for several funerals with the parents in charge no issues. This last one was the last time using them EVER. Get it together this is the last stop for people's loved ones do better!!! Pay attention to detail. You have to many bodies to mess up like this. When I told people where we sent my grandmother several people said they are horrible now!!! Wish we could've gotten her body back to start over.