GECU Bank

Upsetting experience! Waited 17 mins in the drive-thru and was not serviced. I was only making a deposit?! The car next to me that arrived after me, sent up their transaction after me, was helped before me. And drove off while I was still waiting! I hit the call button to see what the delay was and the representative said, “We got busy, we’ll be right with you.” 5 mins later nothing.. I ended up hitting the call button again and asked for my deposit to be sent back down to me. What a waste of time and awful customer service. By the way, there were only 3 other cars besides me!

I am fairly new to El Paso and purchased a new vehicle through a local Jeep dealership. I selected GECU as my loan provider due to the fact that they are local, fairly large and provided a great interest rate. This was a huge mistake and I wish I could undo this. It's 2022, yet GECU has no easy convenient way to pay this loan payment if you're not banking with them. I have to jump through hoops just to make my payment. I found the easiest way to be through the automated phone system, which is still difficult and charges a $5 convenience fee. I was told that the best way to avoid this hassle is to open and utilize a checking account with them, which I have zero interest in doing. I have been with my bank forever and do not intend on switching. This is just a sleezy way for them to gain more of your business. The other way would be to use my bank's bill pay service. These bill pay services have always been unreliable and I don't know a single soul who actually uses them. GECU get with the times. Make it easy to make your payment!! Until this is corrected, I would suggest declining a GECU auto loan unless you already bank with them. It will be a frustrating nightmare just trying to make your payment.

If I could give it 0 stars I would! My husband and I bought a car in both of our names and was reprocessed as collateral. Long story short Husband's X wife was supposed to refinance the car that was in my husband's name and gave her 1 year to do it and it was ordered in the divorce decree. His x wife decided after a year she did not want the car and bought herself a new car in her name and voluntarily gave the car back to the bank. Next thing I know GECU collected my car with both mine and my husband's names on it and kept it as collateral. Payments were made on a timely matter but because Husband's x wife reneged on the court order I'm stuck without a car. Do not do any business with this bank.

I had banked with Evolve when it was El Paso Employees FCU and my experience was second rate, very frustrating, and unprofessional on their part. I switched to GECU four years ago and have been very happy. GECU has employees who have been trained to be professional and pleasant. I have had payments reversed when they have been applied incorrectly by me; I have had overdraft fees removed when the situation did not warrant them; and I have been given credit opportunities despite my bankruptcy. It's a large organization, but it functions well and for the benefit of its customers. I am not nickeled and dimed and I don't pay any fees whether I bank on-line or in-person.

What is the purpose of all these micro banks, if you still have to wait such a long time, Parking is horrible, I'm at my 3rd bank trying to simply deposit at check, oh yeah, when the ATMs are working. Customer service in my opinion is horrible!!!!

They very polite to me. Excellent service and locations. Giving a 4 because it has been 12 days and still have not recieved my checks....

Customer Service is always great. Just don't understand why such a huge building and has it as a drive thru only. Had to drive to Viscount to meet with a teller.

Terrible as well as any GECU bank

Although it is some of a wait period, each time i have spoken to someone to help me out - they are always friendly and courteous, very helpful and done fast after speaking to someone.

I use to have a bank acct with other banks but having GECU is far the best to have you can't go wrong the customer service is to me 100 percent in my book.