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Reviews, get directions and information for Geek Squad

Geek Squad
"Our Agents provide repair, installation and setup services on all kinds of tech at more than 1,100 Best Buy stores – including computer & tablet repair, setup and support, TV & home theater repair, car stereo & GPS installation, cell phone repair and home appliance repair. We fix most makes and models, no matter where you bought them and can show you how to get the most out of your technology."
Address: 1145 Oak Forest Ln, Myrtle Beach 29577
Phone: (843) 626-9357
State: SC
City: Myrtle Beach
Street Number: 1145 Oak Forest Ln
Zip Code: 29577
categories: computer repair service, electronics store


Opening Hours

Monday: 10:00 - 21:00
Tuesday: 10:00 - 21:00
Wednesday: 10:00 - 21:00
Thursday: 10:00 - 21:00
Friday: 10:00 - 21:00
Saturday: 10:00 - 21:00
Sunday: 11:00 - 20:00

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Reviews
This morning, my husband and I were at Geek Squad in Best Buy at Coastal Grand, Myrtle Beach. We were greeted by a very pleasant, professional, and well-mannered young man by the name of Deor. He was helpful, explained everything clearly and we did not feel rushed. His parents should be very proud of him. Most importantly, Geek Squad is quite fortunate to have him in board! The White Family
I will give this team at this location in Best Buy in Myrtle Beach SC 5 stars because they deserve it! They worked hard to help me transfer files on my entire PC hard drive from a 'dead' laptop to my portable drive so that I didn't lose very valuable pictures, files, etc. They had to work very hard to do this and they came thru for me. Please give them a chance to help you with any technical challenges. They are a very capable team at this location. Thanks Geek Squad team!! I appreciate you'll!
They bait and switched me. Sold me a $199.99 total tech membership in May, 2023 which at the time included wall mounting tvs. When I called to set up the appt to schedule the wall mounts in August, 2023, they just so happened to have "changed what is included" in the total tech package and ironically now allowing my tvs is not included. They supposedly sent me an email about this, which they conveniently cannot locate. So I asked for a refund and they want to only refund me $111 because I have had the total tech membership for 3 months and have never used it!. I still have my receipt and conveniently for them, there is still "nothing they can do". Nothing but a SCAM! I will NEVER buy anything from best buy or geek squad again!
I was assuming my visit to the Geek Squad at Best Buy was going to be like normal. The I’m sorry your going through this, I know it’s a brand new phone but this is the process, and so on” or to be bounced back either to AT&T or Apple and nothing can be done. I was just going through the motion to make sure I covered every end before I filed complaints with consumer fraud and BBB for having so many issues with a brand new IPhone 14 pro max that’s just a month old. However, the Geek Squad Agent O’Daydrien Morant proved me 100% wrong. It would have been easier for him to bounce me like most would but he didn’t and made me feel comfortable. He took the necessary steps to find a resolution and spent a lot of time and effort with me. Praise God, no complaints to consumer fraud or BBB and Apple and AT&T have Mr. O’Daydrien Morant to thank for his compassion, kindness, knowledge saving the companies from negative filings for the next 3 years.
What a joke. I took my laptop to these people after scheduling an appointment. When I arrived I waited patiently while several techs were milling around aimlessly. Finally someone noticed and called me over, I explained the problem that while my computer turned on my screen was not coming on to the technician he then asked me to demonstrate. I then had to turn on my computer which was fine except I needed to connect to an electrical source as my battery does not work either. Once connected it was hooked up to a monitor and nothing happened. The tech informs me I need a video processor but they can’t do the work or fix it????!!!! Why did I even bother to waste my time with them? I’m done with them!
Mikey put a screen protector on my work phone and personal phone, and he did it perfectly twice. No smudges or bubbles, and it was accurately aligned to the edges/camera. All of the staff were friendly, Mikey has awesome customer service skills. 10/10, will come back for future assistance
I was just in the Best Buy store and could not get anyone to help or even stop what they are doing to answer a few questions. Very poor customer service.
Didn't have a protection plan but made an appointment for my fiancé to get her screen fixed. She went and they told her they could send it off but without a plan it would be expensive. They then call me 2 days later to tell me they weren't allowed to ship it off and I would have to come get the tablet. Once we get there we notice more damage to the screen than when we left it with them. Chips, large cracks and glass falling out. Not only did my tablet come back in worse shape than when I dropped it off, they also damaged the case by forcefully trying to remove it. Once the EXTRA damage was done is whenever they finally decided to call and wash their hands of the problem. Completely unprofessional and will never use this service ever again.
Daniel at geek squad was awesome! I came in and thought I had made an appointment, although they couldn’t locate the appointment they were able to see me anyways. Daniel was very helpful about telling me all about AppleCare which I have never been offered before he also gave me a Lot information about how dropping your phone can damage your phone even though the damages might not come till later, months later. so having a good case and screen protector are very important I will definitely be back for any needs! Thanks for an awesome experience and great customer service!
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