Genesis Medical Center

I wish I could rate this place a -5. I should have read the reviews before I booked an appointment. This place is VERY unprofessional! The lady at the front desk was NOT customer friendly- she ASSumed I was Hispanic and spoke Spanish-Which I am Not!! They wasted my time!!! I expected to get examined for my visit to determine my health concern. They sent in a midwife and NOT the doctor- I AM NOT pregnant! All she did was ask a ton of questions and prescribed medication. THAT is NOT the proper way to handle health concerns!!! My time And gas was wasted going to this place. VERY UNPROFESSIONAL PLACE!!!!!

I wish I could give this place 0 stars. Like everyone has said before..they are very rude. Especially the pharmacy personnel. My grandmother received asthma medication and only when she got home she realized they gave her the wrong one. We called and asked for a refund and the correct medication. They refused to give her a refund and proceeded to scold/talk to her like a child. They expected her to check the medication before leaving..isn't that their job? I have called walgreens customer service and they APOLOGIZED for not giving us a refund sooner. Your negligence will not be over looked. You will be hearing from corporate and they WILL demand you give us a refund.

Worst clinic i ever went through!! I made an appointment for me to get for obgyn jasmine munez didnt even check me or look wats going with me. Told her about me wanting to get pregnant and obviously for her to check me wat is going on with but instead she just reffered me to get check at maternal fetal medicine!!! Now i called them to make an appointment they have told me how can they check me if this facility that jasmine munoz never send my history which is she never even check me !!! This is very disapointing!! I have to request a day off for nothing!!!

Hi ! I am asking the administrators of the clinic to write a valid e-mail address, so that I can write an urgent message, a document has been lost in your clinic, we are calling...!!! a document from Ukraine Halat Sviatoslav was lost

I hate this place! Extremely bad oversight of medical personnel. Constant mistakes that are a threat to my health. When I press 6 when calling, they never pick up! When I spend an hour trying to call and they finally answer, they are rude and even hang up on me! This has also happened numerous times...

I usually never have a problem with the pharmacy later in the day. The people who work in the late afternoon/evening are great but the morning women are absolutely terrible! Very rude and unprofessional and biased! They judge me because of the medication I'm on. Go to this clinic/pharmacy later in the afternoon. *Here we go again a whole year later and this pharmacy literally likes to screw with my medications* this is the last straw I will be reporting to corporate because they are racist & judgemental towards people on specific medication.

The front desk receptionist and the MDs here lack any empathy whatsover and never go out of their way to help. My sister has a serious heart condition and has been seen by Dr. Patel before so he knows how sensitive her condition is. She can't stay off her medications even for a day. The doctor was supposed to provide a PRIOR AUTHORIZATION so the insurance would cover it. This particular medication costs thousands of dollars without the PRIOR AUTH. Anyways, I have been calling the clinic for 3 days and everytime i call I'm told we sent the message to the doctor but no one calls me back or gets the prior aut resolved. I called them today and they hung up on me. Now my sister is in the ICU because she didnt get her medication on time.

I never go to this office, I go to the Arlington Heights location. Nurse staff was nice and friendly. Although my experience with the doctor was not great. Dr. Patel came into my room, didn’t even inspect me just sat down on the computer and asked whats wrong. Told him my symptoms and such but like said I wasn't even looked at. Was prescribed some injections but was never instructed how to use them, which I would assume either him or a nurse would show me beforehand. The interaction between me and Dr. Patel lasted about 6 minutes. I am leaving 2 stars because I did get what I was coming for but the experience with the doctor was not very caring.

I been a patient for two years now. All my appointments been great from the front desk to the medical assistant to the dr. I don't wait a lot to see my dr. usually I'm in and out from the clinic. Place is always clean.

The medical assistant Kathy was extremely rude to me. Very nasty. She did not properly introduce herself when we met she just told me to get on the scale to weigh me. Her tone was very dry almost like she was having the worst day of her life. When she was about to take my temperature she just said “tongue out” which prompted me to ask her title. I also asked if she would be taking my blood and she replied we have a phlebotomist. Then I asked her name, she said Cathy/Kathy and if you want to speak with the manger she is out today! I asked why she assumed I needed a manager and which she began to roll her eyes and said just in case you wanted to speak to the manager. She then walked out and…. Slammed the door. All in all horrible service by medical assistant Kathy/Cathy. God bless her