Very specifically discussed at length on phone what type of provider was necessary. Schedule made. Traveled 45 minutes to site. Provider scheduled was not even in the field we discussed. As I left, provider told staff that "yet another patient scheduled as if she was in this different field".
I’ve been coming here for a long time. And never really had an issue but recently I came to get lab work done. To get in touch with someone seemed impossible. I can not believe how unprofessional they are. Was put on hold countless of times and sent to voicemail as well. Very frustrating because even if I left a voicemail, I wouldn’t receive a call back. I even called once and the receptionist said “I’ll tell them not to hang up on you this time” I seriously can’t make this up! I put my health and trust at this facility!
After a bad experience with the receptionist we left and did not plan on returning. Then we were contacted by the administration and decided to go back. I AM SO HAPPY WE DID. Dr. Thomas is GREAT! The nurse was as well. I am so happy that we decided to meet the doctor.
So far so good. Don't understand the reason for a mask if one is fully vaccinated though.
I'm an established patient at the Ellijay location. I called their office at 9:05 a.m. on 08/30/2016. The receptionist answered and immediately placed me on hold. After 6 minutes the call was routed to voicemail. I called back. The same thing happened. I was on hold a total of 12 minutes. I called a third time. This time straight to voicemail where I left a message that I needed to schedule an appointment. An hour and 20 minutes later, I still had not received a call back and I didn't expect to. Such poor customer service is typical of this location. I can no longer trust my health and medical records to people who can't even manage phone calls. I called the Blue Ridge location and was able to schedule an appointment with them immediately via a professional, helpful receptionist. I will never do business at the Ellijay practice again.
After waiting over an hour the Dr came in, you have to know I have multiple health issues i even had all my medical records sent over weeks before my appointment. They asked me about depression which is bad, I am a chronic anemic, I actually just got out of the hospital, I told the Dr a list of issues including my depression, severe Diarrhea, anemia, thyroid I could list more issues. She told me I need to see a hematologist and oncologist per my medical records that she had not really looked at she said let us draw your blood so had that done then pointed me to check out, the girl said she wants to see you back in 3 months..... no referrals. Maybe I will be dead by then.
I left another Ellijay Practice after the Dr was rude several times. I came here and see the NP. she is FANTASTIC! she listened to what I needed and got me back on track! I have never had issues with reception or a long wait. I wholeheartedly recommend this practice! NO QUESTION!
It is hard to get in and everytime I've got in I've got sent to the er I absolutely do not recommend them none of the faculty knows what there doung
I have been going there since this office has been open and I absolutely love this place and the people that are bashing this place are just miserable cuz they're expecting to get what they want instead of what they need! the doctors are amazing there and have been there for my mom, myself and my children just want to say thank you for all the hard work that you put into your clients and getting the help that they need
They are very slow there office is nasty and there really slow they take for ever to cheek on your children
