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Reviews, get directions and information for Glass Doctor Cleveland

Glass Doctor Cleveland

About

We fix your panes!

Description

"Glass Doctor Franchise stores service all types of glass products in the home, automobile, and business sectors.

Home Glass Services

Glass windows and other fixtures in the home may be able to be repaired if they are etched or scratched. Repairs depend upon the depth, length and type of scratch. Cracked or chipped glass in single panes can be replaced, as opposed to replacing the entire window or door. Glass Doctor can replace any glass except glass a person wears or drinks from, including:
• Single pane windows, including energy efficient, insulated glass for low
energy emissions (low-E)
• Low-maintenance glass
• Safety glass
• Frosted glass
• Laminated glass
• Tinted glass
• Decorative glass panels (in cabinetry, for example)
• One-way glass
• Entry door glass
• Sliding glass doors
• Reflective glass and mirrors, including decorative, walls, vanities, shelving,
and headboards
• Skylights
• Sunrooms
• Heavy frameless glass shower doors and framed shower and tub
enclosures
• Storm window glass
• Glass tables, both indoor fitted tops and outdoor patio tops
• French doors
• Entertainment centers
* Window tinting

The Glass Doctor Advantage Plan is an optional fee service that gives program customers priority when emergencies arise. Advantage Plan members save 15 percent on all future repairs for home and auto. Any glass replaced in the home of an Advantage Plan member is guaranteed against breakage for the term of the membership purchased (this excludes breakage from natural disasters). Advantage Plan members have a personalized file with home glass inspection results. Commercial glass and damage from acts of God are excluded from the Advantage Plan.

Automotive Glass Services

Glass Doctor can repair most chips and scratches in windshield glass. Glass Doctor Franchises use Original Equipment Manufacturer (OEM) windshield glass and offer the G12 windshield replacement guarantee. Glass Doctor can replace all windshield, window glass, and mirrors in the following vehicles:
• Cars
• Trucks
• Vans
• SUVs
• Tractors
• Construction equipment
• Buses
• RVs
• Tractor-trailers

G12 is a 12-month guarantee on windshield replacement available at most Glass Doctor Franchise locations. If an OEM replacement windshield that a Glass Doctor franchise has installed is damaged or broken within (12) months of the replacement date, Glass Doctor will repair or replace the windshield glass only at no additional charge to the customer. This guarantee is redeemable one time and does not include: labor, kit, moldings or clips. All G12 claims must be reported to the original installation center before the expiration date of the guarantee. Service on the vehicle under G12 coverage must be performed at a Glass Doctor physical shop location. G12 is not available for RVs and Motor coaches, or commercial vehicles having a GVW more than one ton. Coverage is limited to normal road hazards. Damage due to collision, intentional acts, fraud or acts of God is excluded from the G12 guarantee.

Business Glass Services

Businesses needing attractive store fronts with large-pane glass displays can call the Glass Doctor whenever the glass needs original installation, repair or replacement. From emergency board-up service to advance measurement plans, Glass Doctor has unique services to exceed commercial customers’ expectations.
• Store fronts
• Display cases
• Glass walls
• Mail slots
• Fire-rated glass
• Bullet and bomb resistant glass
• Safety glass
• Package doors
• Panic hardware
• Energy efficient, insulated glass
• Reflective, tinted or mirrored glass
• Scratch removal
• Entry door hardware
* Window Tinting
* Security Films

Emergency Service is offered 24 hours a day, seven days a week. Emergency service includes boarding up exposed windows and doors after they have been damaged, and taking measurements for replacement glass. Often, replacement glass can be delivered and installed within a few days.
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Impressum

We fix your panes!



"Glass Doctor of Cleveland is here to answer all your glass needs. Whether you are looking for double pane window repair or frameless glass shower door design or installation, we're here to help. We're committed to providing homeowners with the highest quality home window repair, residential glass replacement, and installation services. Want to upgrade your business's curb appeal? We offer many commercial glass solutions to enhance your business. Contact us today for a free quote!"
Address: 7120 Carnegie Ave, Cleveland 44103
Phone: (216) 391-7035
Parking: Lot
State: OH
City: Cleveland
Street Number: 7120 Carnegie Ave
Zip Code: 44103
categories: window installation service, automotive glass service, glass service


Opening Hours

Monday: 08:00 - 17:00
Tuesday: 08:00 - 17:00
Wednesday: 08:00 - 17:00
Thursday: 08:00 - 17:00
Friday: 08:00 - 17:00
Saturday: 08:00 - 17:00

Reviews
I had a scheduled appointment for August 12, 2022, at 3:00 p.m. Once I checked in with the receptionist, I was informed that my appointment had been canceled. I asked, when because no one informed me? Then I asked “is there anyone here who could fix a chip in the window because I called off work to come to this appointment ?” The receptionist made a phone call, and then informed me no one was there to fix it. Everyone had left for the day. I asked to speak to the manager, and after after 12 minutes of waiting Ms. Grace appeared. I informed her of what transpired with my appointment. She said, we can reschedule your appointment. Then she proceeded outside to see the chip on the window. Once we were outside, she said we can repair it on Monday. I informed I had called off of work for this appointment. I couldn’t call off again. I then asked will I receive a discount for the inconvenience? She said, “no”. I then asked if I could speak to someone above her and she replied, for what? I helped you. When I went back inside the shop, I was waiting to speak with the receptionist, Ms. Grace tried to force me to talk to her after being disrespectful. I explained to her that I didn’t do anything wrong and I would prefer to speak with the lady receptionist I spoke with earlier. I left my contact information for Mr. Kelly owner to contact me. I waited two days to speak with him, which was pointless. He had someone call me to schedule my in-house appointment. I wasn’t charged the mobile price. However, I was charged $106. For a chip the size of a period. Moreover, I’ve never experienced such horrible customer service as I did on august 12, 2022, from Ms. Grace and the Glass doctor. If you can, use another company because this company does not provide good customer service. Below is the chip that was fixed.
Are you guys ok with terms? You took our payment two months ago for glass repair and where is it? I gonna share my experience with your company everywhere. I hate service like yours and it looks like you feel okey with that.
This has been the worst experience. They showed up Friday with the wrong tools. Understandable. Had to wait until Monday. They didn’t show. They said something about not having the tool but when I called earlier in the day they said they were coming. Today they claimed they came, left a voicemail and waited 15 minutes. They did not. My work gave me permission to leave my phone on because I was waiting for the call. No call. No voicemail. They didn’t call the backup number either or leave a voicemail on that number. I’m still without a window that was paid for on Thursday. I do not recommend this company at all.
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Reviews, get directions and information Glass Doctor Cleveland.

Cleveland doctor

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