Never more than two tellers no matter the line. Today there's one. If there's more than four people in line I abort cause it'll be a half hour. Can't wait to pay my car off to get my last remaining account out of here.
Over 30 minute wait and 14+ people in line to speak with a teller. They need to improve their staffing to have more than bank two tellers working.
Always friendly staff. Usually some waiting. I'm surprised how many old people prefer transactions with a teller.
Worst bank ever. I’ve had so many issues with these people. Today was the worst. 100 dollars missing and the teller was so rude and wouldn’t help find out what happened. Ended in the negative and it didn’t make sense. I can do math, golden 1 and their machines clearly can’t. I will be closing my account. Not worth it. They can’t be trusted.
Manager needs to schedule more than 2 tellers. Always a 20 min wait.
Let me start this off by saying the only reason I'm giving this review five stars is because ten stars is not an option. My long story begins with me purchasing my very first car from a dealership over the weekend. Since G1 is closed on the day I bought it, the dealership was gracious enough to allow me a "Three Days, One Pay" option to get my car financed with my chosen lienholder. That very entity being Golden 1. I've dealt with the Auburn branch for years regarding all my needs, but here is where my regular experience turned stellar. Lexi took me in a very timely manner without a previously set appointment, mind you and guided me through the entire process of doing a purchase loan. She took all the information I had on hand and entered it into the system; and even though I had to leave in the middle of our session, she had everything still saved so we could pick right back where we had to leave things after I got off work. Not only that, but anything Lexi did not immediately know, she triple checked with the branch manager Roberto. He was informative and very patient with both of us since the process did take until after the branch had closed. Not only did Lexi and Roberto take great care of me for the day I was there, providing me with the purchase check to send to my dealership in record timing, not only was Lexi incredibly friendly and kind, but the entire process of being there saved me over ONE THOUSAND dollars that I no longer will have to pay in interest on my car loan. Don't just bank with Golden 1. Go to the Auburn branch. It's worth the time.
Only 2 stars because the wait here is absurd. I’ve never had a negative experience with the members who work here. In fact, everyone has been very pleasant and helpful. I’m very pleased with golden1, however, at this branch, the wait is bananas. A line out the door for 90% of the day, everyday. I’ve been waiting for about 5 minutes. As I write this, there are 16 people in line ahead of me. 6 people have showed up, seen the line, turned around, and left. With 3 windows open, it’s taking the tellers on average 6 minutes per customer. At this rate, customers can expect to be helped in 4 months. Golden1, please open another location somewhere in Auburn!
My card was stolen out of my car last night and I was having a hell of a time trying to get through the automated phone to cancel it. Brandon at the Auburn location straight up put me at ease instantly cancelled my card and printed me a new one. He then went out of his way to sign me up for a mobile service and showed me how to download a full card control app in order to better manage any activity on my card. I legit came in losing my mind and left feeling more at peace about my account than I did before the theft! Literally all the praise!!!
Best Bank in 45 years after getting ripped off for 45 years, I just hate standing in line for 30 minutes.....
Had an easy,efficient experience getting a replacement card..in on a Saturday with just a few people ahead of me in line.. very friendly staff and manager assisted when he noticed people sitting and waiting:
