I have my dog groomed here, sandy is FANTASTIC, she takes her time and is very attentive to our every need. I've been going here for years and wouldn't think of changing, 5 stars all the way
Fast friendly service, always has just what we need whether it be a new pet or supplies for the ones we already have. Overall great store
Wonderful people! Great selection of small pet items
Good place had all of the plants in my list
Great customer service. A lot to choose from and I don't have to travel all the way to Mechanicsville or Fredericksburg to get what I need.
Got two full grown angelfish wonderful pet store nice people and very friendly animal
Great pet shop for fish and birds.
Sold me 2 sick baby bearded dragons with respiratory infections. Found out 24 hours and left a call and they did not call back nor offer a return or replacement. Will not be coming back. Needs to work on husbandry of the reptile enclosures to ensure less infections in the reptiles. Exotic reptiles require more attention and care than a hamster or a fish. But hey, who am I? Lol. Not necessarily bad people, they're just money hungry and could afford to be more caring to their reptiles and customers who if they've given a sick reptile to whether they knew or not SHOULD offer returns or refunds at least within a weeks time minimum. And that's all folks. •Reply to their comment since it won't let me reply. *I have enclosed a screenshot of the call placed on the 16th after the purchase was made on the 15th. I explained what happened and asked about a refund with my full name and phone number asked asked them several times in the voicemail for a call back. They have straight up lied about every single thing in what they just said. Only thing correct that they said was that I purchase my crickets and mealworms elsewhere due to the fact that they charge 1 dollar per 10 set of crickets when I can pay 30 for 1000 of them from TRUSTED sellers. Also whenever I purchased insects from them they were always dead by the next day and most of the time threw already dead crickets in with the live ones and counted them as part of the actual count. And they shorted me on mealworm counts multiple times by about half the amount I was supposed to recieve. I also never had issues with my bigger bearded dragons temps, they are actually speaking false words truly. Because I use a temp gun and digital gauges and hygrometers that I have personally tested instead of the 2 dollar temperature sticker they referred that I use instead of the more accurate ones. Which I still have a receipt for that they INSISTED I purchase instead of the actual gauges. Disgusting. The advice I have recieved from actual exotic vets that specialize in bearded dragons have told me majority of the information and advice they had given me was false. Honestly, most pets stores give false information regarding exotic reptiles anyway. These people will say literally anything to get customers to believe they are these good local petshop. Also, they claim they had him since before Thanksgiving but yet he stated the baby was only a month old, if that. Which means they did not have him before thanks giving or even a little after. They had him maybe 3 and half weeks TOPS considering they get the baby beardies shipped there. Ya know, if they just would have let me return the baby or refunded me at minimum then this review would not have even been left. In a 23-24 hour period of my care, the illness of this baby bearded dragon would not be my fault. Especially when I keep my humidity levels at 30. And I hadn't even fed the baby beardie any bugs yet, he'd only eaten a salad before I noticed he was sick the next day. And his basking spot was at 105° and his cold side was at 80°. Don't let them fool you, they lie about things just like other people. Business owners or not.
The owner was so amazing and helpful. Very easy to talk to and very knowledgeable. We went in for crickets for our baby dragon and he was so helpful. It's my first lizard so I'm extra cautious with loads of questions and he never missed a beat!
The staff is friendly, and the pets they sell are taken care of very well. It's fun to take my grandson to see Gordon!!
