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Gorsline-Runciman Funeral Homes

  1. Lansing
  2. Lansing Funeral Home

Reviews, get directions and information for Gorsline-Runciman Funeral Homes

Gorsline-Runciman Funeral Homes
"Gorsline Runciman Funeral Homes, located in Lansing, Michigan, have proudly helped residents with their funeral and cremation needs for 4 generations. Our company was built on a foundation of integrity and quality service more than 115 years ago."
Address: 900 E Michigan Ave, Lansing 48912
Phone: (517) 482-1533
State: MI
City: Lansing
Street Number: 900 E Michigan Ave
Zip Code: 48912
categories: funeral service & cemetery


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Reviews
Amanda has gone above and beyond her duty and has cared for our son with such love and respect. We couldn’t have asked for any better under these circumstances. Our family will forever be grateful for her love and kindness!! The funeral home overall has been so accommodating and generous. We are so thankful and grateful.
During the hardest days of our lives the staff at Gorsline Runciman were amazing! We were met at the door when we went to make arrangements for my Mom, Liz and her staff were extremely kind, caring and attentive to us. The walked us through everything we needed and have followed up with the family several times!
I worked with Marcia Anselmo to pre-plan both my husband and my final arrangements as well as my dad's. She has been fabulous! My dad passed away while in Florida and Marcia had everything covered right down to any of the 3 possible cities he may have been when he passed.! Thank you Marcia.
Everyone at Gorsline Runciman was very professional and caring of our needs in making sure that our daughter’s funeral was everything we wanted it to be. When you are grieving it is hard to make decisions and they were very helpful.
I worked with Angela and she was very compassionate and extremely helpful with giving updates and dealing with all of the details. I'm so thankful for all of her help during a difficult time.
Used their services for my Father in-Laws home going. From start to finish they were professional, timely,and respectful; all the attributes one looks for in their time of loss.
UPDATE… My mother in law got a call two weeks ago saying the death certificates came in and were to be mailed immediately. She called last week to check on them and they hadn’t mailed them out yet. I called yesterday b/c as you all know it is very important on your finances to have that death certificate in hand to move forward with finances and benefits, I was angry when I called and told the lady that answered to have the Director call me back but of course I didn’t receive a call so I called this morning and the same lady says let me check your status, Oh they were mailed out yesterday. Imagine that!!! And did I hear back from the Director, not at all. Very poor customer service and having to wait for those should have never been the case. They should have mailed them out the day they called to say they were in. No excuses!! We sent in pictures and unfortunately they all did not get put in the video. It kept replaying the same pictures. As soon as we noticed it in the website we called and they said they would fix it and never did. It was only a handful of pics that they uploaded and used and we had lots of pics as they said we could have as many as we wanted. They also got the date wrong and we had to tell them twice and the day of the funeral service as well. We ordered the food in the package and supposedly the caterer was supposed to have containers to be able to take the food home in and there was nothing so we had to leave a lot of food. Just keep an eye out on those things, especially the pictures that can mean so much and want to share with family and friends. That was important to us and most certainly the date of your loved ones passing. Those two things should have been corrected immediately.
Our family was treated with dignity and respect. It comforted us knowing that our mom was being cared for as we would have done ourselves.
Everything started off great with the initial visit, I was pleased with my choice. However, that was the extent of ease. The paperwork didn’t get filed in a timely matter which means it took forever to get the the death certificates and nothing could get accomplished. We called a couple times to check on the status of everything and the woman we worked with was extremely rude to my mom as she ensured her everything was submitted. We called the county and they informed us they were waiting on paperwork from the funeral home. We called the county back a few days later and they told us they still hadn’t received the required paperwork. We again called the funeral home and were told everything was filed. It was later that day that the county received the paperwork. Once we finally got the certificates, the date was incorrect. There were belongings that were originally missing but HAD to be on the deceased. The funeral home said they checked but would recheck for good measure…they found nothing. About a week later, after the cremation was supposed to take place and after I spent $600 on key fobs, I received a call saying they had found the belongings “deep in his pockets”. How hard is it to check pockets?!
Funeral Director, Liz went above and beyond during the funeral for my 7 year old grandson's mother. Liz was kind and attentive and answered questions for him and us and even kept him entertained while the adults were greeting those attending. Gorsline should be proud to have such a caring employee.
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