This is absolutely the worst greyhound location! For one the actual station is closed. The pick up spot is located behind the building. There are no seats just a back alley environment! My daughter, grandson and myself were approached by strange men asking us for money. There was a lot of foot traffic here from people who were obvious drug users. As this bus stop is nestled in a back alley entrance between two motel 6 locations. Not to mention the bus was over 2 hours late and it was getting dark! We decided to leave! Greyhound couldn't give us any real information as to where or why the bus was late. We then started the refund process. Please be aware they will usually only give a free voucher and not your money back!!! We had to dispute charges through our bank. I had used Greyhound for many years and never have I had such a horrible experience. Very disappointed! Greyhound please do better and make this pick up location safer for your patrons. I wish I had taken pictures!
I had to wait 3 hours for the bus to leave Mesa az and this was my first time traveling by myself out of town and I didnt even make it to San Diego the bus driver was so rude just drop me off in a bad bad area my husband and his son come get me the drove 3 hours away to come get me and on the 5th of November me and my husband left San Diego for Mesa we had to wait over 4 hours for a bus to arrive to take us to Mesa az and the bathrooms are very dirty and again rude bus drivers and we want a refund period
First time I rode the GreyHound bus. It was not bad. Less restrictive than an airplane. Since I was going to a small town, after 1 stop, i was the only passenger. The bus driver turned into a mini tour guide and it made my bus driver even better! And my return bus was semi full but still an enjoyable experiemce. Will ride again! On a side note; I think the Valley Metro Bus for phoenix az needs to add those plastic divider doors to their busses to keep the drivers safe. Like one that slides back a bit so it doesn.t interfer with his/ her job.
Luggage was taken by someone and you won't do anything to help me find it. So I will tell everyone that your bus company's customer service is not friendly and they were not courtesies, nor were they professional. Now I am taking this matter to a lawyer. Someone took my Luggage and it was everything I owned. I was relocating from Jackson Mississippi to Tempe Arizona and everything is gone. Photos of my deceased mother, Son,etc.... All of my items were taken. My name is on my Luggage. Your employee who took my boarding pass had a rude and disgusting attitude. She never issued me a baggage claim ticket, so I never received a ticket number to give you for my luggage. She did fill the tag that she put on my luggage which she wrote my name on, my luggage. So now YOUR BUS COMPANY IS Saying that they are not liable. WOW!!!!!!!!! HOW DARE YOU . I am talking with an attorney about this issue, please rectify this issue before I have to take you to civil court.
Horrible the driver left me on casa grande and was lazy they still have my belongings
Delayed bus, no lobby, bus just pulls up behind the plaza 1 hour late which made me miss my lay over in Phoenix, which left 8 min early.. Everything is trash
This Bus Service is a joke, nothing is there. For a so called business, it stinks to high heaven.
*My experience is for night boarding* The worse. The place is poorly lit. They don't have a clear area to board nor do you feel safe waiting. I saw the bus leaving and I swear that God will bless this driver. He didn't just keep going he stopped for me. I arrived early and tried to do the chat never had a person respond it just pending. Called and got hold music. They really are a company that it looks that doesn't care.
Still closed in the inside. Gotta wait outside like a dog.
Need to have a security guard. A camera just won't cut down on the drug swaps. I couldn't belive the random street walker passing infront of me ten minutes before the bus arrived. Drug's and suspicious activity.
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