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Group Health Cooperative of Eau Claire

  1. Altoona
  2. Eau Claire Health

Reviews, get directions and information for Group Health Cooperative of Eau Claire

Group Health Cooperative of Eau Claire

About

Here at the Cooperative we believe in providing our members with the local, personal service they deserve. Visit us at group-health.com or give us a call!

Description

Group Health Cooperative of Eau Claire started over 30 years ago as a local thought and has grown into a nationally recognized HMO. As a cooperative, every member has a voice in our organization. The organization is a community-based non-profit health plan serving more than 75,000 members in Western Wisconsin.

Our purpose is to optimize the health of our members through the Cooperative's pooling of health-related resources. The purpose statement guides everything we do and drives our continued focus on providing high-quality, personal service to our members.



"Group Health Cooperative of Eau Claire started over 30 years ago as a local thought and has grown into a nationally recognized HMO. As a cooperative, every member has a voice in our organization. The organization is a community-based non-profit health plan serving more than 75,000 members in Western Wisconsin.Our purpose is to optimize the health of our members through the Cooperative's pooling of health-related resources. The purpose statement guides everything we do and drives our continued focus on providing high-quality, personal service to our members"
Address: 2503 N Hillcrest Pkwy, Altoona (Wisconsin) 54720
Phone: (715) 552-4300
State: WI
City: Altoona
Street Number: 2503 N Hillcrest Pkwy
Zip Code: 54720
categories: insurance broker, medical & health


Opening Hours

Monday: 07:00 - 18:00
Tuesday: 07:00 - 18:00
Wednesday: 07:00 - 18:00
Thursday: 07:00 - 18:00
Friday: 07:00 - 18:00

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Reviews
This insurance was the only choice I had that covered providers SSI in my area. If you have other options, take them. Calling for help is useless. They couldn't even provide names of providers that were covered in my area when I was looking to change. They pestered me with phone calls about "case management" to the point I had to have my number removed from their system after telling them multiple times I wasn't interested. Then they sent snail mail until I told them I'm willing to get the state involved to get them to stop. I will change companies ASAP for decent service.
Honestly, garbage. I am not entirely sure why this "cooperative" even exists. The "case managers" who work here, will never call, let alone lift a finger to help you. When you do call, after being told information that was conflicting to theirs, you are then made to feel as though, you are wasting their time. Instead of offering you even the slightest of help, the staff there, will sit on the phone with you in silence and just say " I don't know how much more you want me to do." Honestly, I have had people who pump gas, that are more kind, helpful and resourceful, than the workers at this "cooperative" Really its more like a sorority with a longer name. No one should have to feel, as though they are bothering YOU, when the patient is calling, in tears mind you, asking for your help. You know, exactly who you are too.
I'm pretty shocked at all these negative reviews on here. I've had Group Health since February 2018 and I've had nothing but great customer service and great insurance coverage. Employees have always been pleasant and they fix any small problems I've run into quickly and easily. I've never ever been harassed. Any letter or call I receive is always pertaining to something we are actively working on. I would recommend Group Health to anyone because my experience has only been top notch.
We had a small business plan for 5 years. We paid WAYY too much for the little amount of respect we were given from this company. They only care about monthly premiums. Went elsewhere with quotes being 1/2 cost. I would avoid Group Health.
If I could give negative stars it would still be to generous for this group of bungling incompetence! Let's start with being sent home from hip surgery with Zero pain control due to them informing me about 2 hours after surgery in Minnesota at an approved provider that the prescription could NOT be filled!! The Surgeon litteraly jumped through hoops to get me the pain management I needed due to Group health failure to communicate effectively! Or better yet having there employee contact me telling me I was approved for SSDI after my hearing when this was not correct!! All that had been done is a notation was made of when I applied and when I was denied. Now after getting bounced from Dr to Dr due to issues surrounding a TBI Traumatic Brain Injury and the lack of adequate care in this area. I again am in Minnesota in Rochester after struggling to get propped care and no the special glasses I require to see and possibly help with light sensitivity are now on hold again after I sent a copy off the prescription to Group health and was told you are "good to go" only to find out I am NOT good to go!! I don't drive so I set up a ride get to the local approved eye Dr and am told by them we need a prior auth or you have to pay?? Not so good to go! I sent the prescription to Group health with the Dr's notes in bold "tint medical nessecary due to conncusion syndrome" this insurance is bottom of the barrel at best. I didn't work my entire life and pay into a system that stinks this bad! Don't get hurt at work and be unable to work or you might end up like me!
They keep blowing up my phone and there is nothing to discuss. Send a letter or email or text but quit blowing up my phone all the time day and night. Yes i traced the number back to being this company.
They retroactively denied counseling sessions for $2000 and tried to stick me with the bill. They are trying to say that I went to "marriage counseling" which isn't covered simply because I talked about my relationship in session -- my wife wasn't present and it wasn't marriage counseling. Joke's on them because they are about to be sued. Beware!
I have had issues with a couple clinics my daughter has had to go to, so in result, have had to call and inquire with them many times regarding insurance approval on different things. I can not express how wonderful the staff is that they have working there! They are always so incredibly helpful and nice, it is never ever a bad phone call. Wish I could give them ten stars! Absolutely wonderful.
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