GUESS

Guess Factory is a small-sized store with a decent collection of clothes. While the prices are a bit expensive, the staff members were incredibly helpful and friendly.

I recently visited the store with my sister and my niece and nephew and daughter. I love guess store shopped there often for my Daughter. I was with my nephew helping him with sizes and colours and just talking amongst ourselves because my nephew is not a shopping type and Melissa the store associate asked me if I needed help I didn’t realize she was talking to me as I was talking to my nephew. When I realized she was talking to me I said no thank you and she like thank you for acknowledging me it nice to be notice in a very rude and passive aggressive tone which I don’t appreciate as I am a customer and I also work in customer service and never been made to feel like that. I will still Shop there but not when she working if that the way she treats customers I live guess but not her

Best customer service from start to finish! Safa, I believe her name is and check out person with the cool tats couldn’t have been more friendly, welcoming and helpful, was a great start to my day, left the store in a better mood then I started. Thanks ladies!

I always have such amazing service when going to the guess store in Cambridge Ont. The ladies are so helpful and polite , smiles and friendly welcomes when I walked in the store. . I was shopping for my friends birthday and thanks to the 2 ladies working I was able to put together the perfect gift. Not to mention they made sure I knew about the sales and promos offered in which I ended up getting myself a shirt as well. I was coached in how to use my loyalty card as well as I had no idea. She helped me down load the app so I can receive some deals. Thank you for taking the extra steps to making my shopping experience perfect ! I am sorry I don’t remember the ladies names and this is on me. They did introduce themselves. I was there June 7th at 1:30pm.

Bought a pair of slides and it starts ripping off within a week of use. Went is storepinebush cambridge to report it but manager refuses to do anything because I didnt had a receipt even tho the item was in a really good condition. I didnt kept a receipt because i had no plans to return or exchange and had no idea its gonna happen. Its ridiculous. I called the customer service but they also unable to solve the issue . Such a bad quality products and customer service. Not gonna buy anything again

The employees just stood there and didn't do anything expect for one of the black girls, she was helpful. One of the girls kept watching me as I was shopping and that made me feel very uncomfortable.

Cool store. Customer experience was great, helpful ladies all around. It’s enjoyable to shop here and cool little outlet

This location is not only well organized but the staff, MELISSA and her crew are the best and I have stopped at many other locations,, so if your in the Cambridge area and want great customer service go there. 10/10 across the board

I wish i could rate this a zero but a 1 is what i can put down. I wanted to buy shorts for myself and found a rack that said $16 for a pair of shorts originally $65. As well I saw a man putting them on the rack. I wanted to buy a couple and even asked if the buy one get one 50% was applied to the $16 and he said yes. I went to check out and they wanted to charge me $120 for it. They apparently don’t recall saying this and that “it is too much of a price difference to sell the item”. This experience was horrible and I usually like going to guess. I’m very disappointed. Will not be returning to this location.

Amazing experience, Sef was of great assistance, she even helped me choose the right gifts.