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Hansen Desert Hills Mortuary

  1. Scottsdale
  2. Scottsdale Cemetery

Reviews, get directions and information for Hansen Desert Hills Mortuary

Hansen Desert Hills Mortuary

About

What will your legacy be? Family owned and operated funeral home serving the Valley since 1950.

Description

In 1950, Chester and Jan Hansen first started operations in the funeral business in Phoenix, Arizona. Today, the business is owned by the second generation of the Hansen family, Rae Jeanne Repella, Brad Hansen, Craig Hansen and Trish Hansen-Kerr.

The Hansen family has expanded their father’s business from the existing location, Hansen Mortuary Chapel, in North Phoenix on 7th Street to also include Hansen Desert Hills Mortuary and Cemetery in Scottsdale.

This is a family business directed by core values established by Chester which includes Integrity for the deceased, Care for the family and Charity to the community they live in.

Hansen Mortuaries were recognized as the Funeral Home of the Year in 2006 and 2007, a Spirit of Philanthropy Award, 2008 and a Health Care Hero Award in 2009.



"Hansen Desert Hills Mortuary and Cemetery offers full-service funeral options, taking care of all cremation, funeral, and burial needs. The trusted mortuary has been in service since 1950, taking the mystery out of what to do for the death care process and focusing on comforting each family so they can grieve, heal, and continue to love. The Hansen family also owns DECA Crematory, serving Hansen Desert Hills Mortuary and Cemetery and their other funeral home in Phoenix, AZ, so you know your loved one is never transferred to third-party hands. The thoughtful staff is available at all times to accommodate requests and make the end-of-life service of your loved one the best it can be. Visit at 6500 E Bell Rd Scottsdale, AZ 85254 or call them."
Address: 6500 E Bell Rd, Scottsdale 85254
Phone: (480) 991-5800
State: AZ
City: Scottsdale
Street Number: 6500 E Bell Rd
Zip Code: 85254
categories: public service, cemetery, funeral service & cemetery


Opening Hours

Monday: 08:00 - 17:00
Tuesday: 08:00 - 17:00
Wednesday: 08:00 - 17:00
Thursday: 08:00 - 17:00
Friday: 08:00 - 17:00
Saturday: 08:00 - 14:00
Sunday: 08:00 - 14:00

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Reviews
Hansen has made a very difficult time easy. My grandmother passed away about 6 years ago and we used Hansen then. The experience was so positive that when my mother passed away recently, I chose to use Hansen again. The arrangements went very smoothly without any issues whatsoever. They are always available when you have questions. I felt like, after the initial meeting and “orientation”, all we had to do after that is focus to be with family and friends. I never had to worry about anything else! I have already recommended Hansen to friends and family that have asked.
We recently used Hansen mortuary when my mother passed. We selected them, originally because we had used Hansen when my father passed about 25 years ago, and I couldn’t be happier with them. Hansen handled my mom’s cremation and is coordinating with the VA to bury her with my father. The staff are compassionate, gracious, and patient. They truly care and you can feel and see it in their words and actions. Although we did not bury my mom in their cemetery, I did walk through several times and it is so serene and soothing to the soul. I felt it uplifting and light on the spirit.
The Hansen Mortuary staff is so professional and compassionate. I have used them several times and can't imagine working with anyone else during these trying times. Highly recommend.
My parents moved out of state and I needed some information about how to transfer their funeral policy to another mortuary in a different state. Randy was so kind and helpful. I did not want to make the call, but I feel so much better after doing so. This is an honorable business.
The disrespectful, egregious, and incomplete way they displayed my mother was inexcusable! For one, they left her lipstick COMPLETELY OFF!! Especially shocking in that Lesa, our director asked me during planning about make up. And that lipstick was one of my mother’s unique attributes, and always had it on before leaving the house. She wouldn’t be without it. We discussed the color she wore red or plum. Lesa even went as far as to say “the color they choose may be a bit darker than she normally wears due to skin tone darkening.” However to have forever etched in my mind, the white, colorless tone of her lips was unforgiveable! I then noticed her arm and hand were about 3 inches raised up instead of resting on her body, fingers straight out, not folded nicely together as they should have been. They used a brownish eyebrow pencil that didn’t even follow the normal curvature of her brow, instead went straight across which made her look as though she was frowning! And more. I am not in the funeral business but I sure know what it is NOT supposed to look like! If presentation wasn’t bad enough, Lesa had the audacity to call our home, 5 minutes before we were ready to leave, to inform us she would not be at the funeral because she had a meeting with another family! This was especially inconsiderate in that I had planned to arrive 15 minutes early to have some alone time with my mother, not to meet with staff for the first time! This caused me to start shaking. I asked if she could please attend at least the first part in case we needed her. But she would not budge! Just matter-of-factly stated we will have two assistants and it will be fine. Arrived 15 minutes early, met with the assistants which left me with 5 minutes to visit with my mother. I walked into the chapel but when I got to her, I was panic stricken at her presentation and contemplated whether we should close the casket only due to lack of quality of their own cosmetician. AND TO TOP IT ALL OFF, LESA WASN’T THERE TO HELP ME BECAUSE SHE WAS IN HER MEETING!!! I informed the young assistant who left twice but returned without Lesa, offering to have a mortician come in and apply it. So now they want to offer to finish up on my mother DURING OUR FUNERAL that should have been done on THEIR time ahead of time? Excuse me but I do not wish to have the image of how makeup is applied to a deceased person let alone my mother! How unprofessional to put us in this dilemma! Lesa THEN had the gall to come in exactly AFTER THE SERVICE, and AFTER HER MEETING to say “I just wanted to see if everything was OK,” This was NOT the time for me to complain about something that was already done and could not be reversed!! We had a tight timeline to get to National Cemetery she was fully aware of. If she really cared, she would have attended instead of making another family her priority! They were like a DIY funeral. We were given names of florists to call, printing companies to call, design and pick up our own brochures, even told to stream our own music and send to them! Which included an hour of background music!! How nice for them to get paid handsomely for doing practically nothing! And they couldn’t even get the presentation right! The single most important task! Seems like once they have your money, required up front they don’t care after that. Later, I tried to reach the owner, Trish Hansen. Left messages but took a month to get a call back. But only after I finally said I have a very expensive funeral to plan for someone and need to speak to owner. ONLY THEN did Trish almost immediately call me back! I explained what happened. Instead of an authentic sounding apology, got the callus remark “I’m sorry we didn’t meet up to your standards!” I had no standards or expectations other than the bare minimum of having my mother’s make up on!! And attendance of our director! And follow through! Yet they couldn’t even meet the basics! My advice, DO NOT use Hansen’s if you want to be ensured a quality experience!
My dad has been laid to rest in the cremation garden. This couldn't have been a more pleasant moment. The garden is a lovely area well thought out and beautifully landscaped. Their level of care leading up to the service and afterwards has been wonderful. Each member was respectful and attentive to my wife and I. Someone was ready to provide guidance and a handbook on discussing the occasion to our 3 year old son. They also partner with a catering company that was great. The event was delightful. Hummingbirds could be seen in the background and even butterflies visiting around us. Family and friends were provided a different and heartwarming outlook and expressed this after experiencing the event and garden. The garden was a great surprise. I look forward to going there to visit. Part of the garden includes a spot to sit, reflect, and write to your love one.
Hansen’s is a top tier professional mortuary. From the first interaction to the numerous follow ups to check on your well being, their staff was exceptional. Very accommodating and took care of everything down to the smallest detail. I would highly recommend!
I can't say enough about Hansen and the positive experience we had when I needed funeral services for my dad. They were respectful at every step, sincerely caring, and focused on helping our family start the healing process. They listened to our wishes and delivered excellent service at a fair price. I highly recommend visiting the Healing Garden, which is a unique and comforting part of what they offer.
Randy, Catlin and the entire group were so kind and helpful during a very very difficult time. No matter how many times I called they did everything to help easy my mind. Thank you for your caring hearts.
Everyone was extraordinarily nice, attentive, and determined to make this difficult circumstance as simple and as pleasant as possible. The facility is impressive without being ostentatious or pretentious. The service went with only a few insignificant incidents. I am very pleased with my overall experience.
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